Hire the Best Workforce Management Specialists

CERTIFIED MONDAY CONSULTANT & SYSTEM ARCHITECT | Managing Director @ Whatever Tech LLC I build Monday systems that run your operations end-to-end, not boards that need babysitting. → 95+ full implementations delivered → $500K+ in Monday professional services → 100% Job Success Score | 5★ every review, no exceptions → 54 U.S. clients + Europe, Africa, Oceania & LATAM → 12+ industries | Internal team of 14 specialists WHAT YOU ACTUALLY GET Not a template build. A system designed around how your business actually runs. ✔ 30–80% reduction in manual work through automations built for your exact workflows ✔ Executive dashboards your leadership will actually trust and use in real-time ✔ One unified operational backbone replacing 5–10 fragmented tools ✔ A system that scales with hiring, growth, and organizational changes ✔ Full documentation so you're never dependent on me to keep it running HOW I WORK Full lifecycle. Strategy-first. I stay personally involved in every engagement and my internal team gives you expert architecture plus reliable, fast execution. Process mapping → system architecture → automations → integrations → dashboards → user onboarding & training → documentation → live support I've delivered this across construction, manufacturing, insurance, legal, SaaS, field ops, agencies, wholesale, and more. Most clients come back for multiple phases. IS THIS A FIT? ✔ Founders, Directors & Ops leaders who want design + build + adoption handled properly ✔ Teams outgrowing spreadsheets and fragmented tools ✔ Companies that want Monday as their actual operational backbone, not just a task tracker ❌ Anyone looking for cheap board setup ❌ Teams hoping to duct-tape Monday and hope it scales ❌ Organizations unwilling to standardize their processes READY TO BUILD SOMETHING THAT ACTUALLY WORKS? Send me a message with your current setup and your biggest operational pain point. I'll tell you exactly where the bottlenecks are and what a proper system would look like before we discuss scope or cost.

🔹 Workforce Management | Team Leadership | Customer Service Expert 🔹 With over 9 years of experience in customer service, workforce management, and team supervision, I help businesses streamline operations, boost efficiency, and elevate team performance. My background spans hands-on and leadership roles—including CSR, SME, RTA, Scheduler, and Supervisor—giving me a well-rounded understanding of contact center and support team dynamics. 💼 What I Bring to the Table: ✔️ Expert in real-time adherence (RTA) and schedule optimization ✔️ Skilled in workforce management tools and performance analysis ✔️ Proven ability to lead, coach, and develop high-performing teams ✔️ Strong customer service foundation with a focus on service excellence ✔️ Process-driven mindset with a passion for continuous improvement Whether you need help managing schedules, improving team productivity, or implementing smarter workflows, I bring the expertise and dedication to help you hit your business goals.

Professional Summary Strategic and results-driven Workforce Management Leader with 20+ years of experience in contact center operations, capacity planning, and global workforce optimization. Proven expertise in Kronos Workforce Central and Aspect eWFM for forecasting, scheduling, and managing complex workforce needs across onshore and offshore teams. Currently leading a UKG Pro migration project, serving as the cross-functional liaison between operations, payroll, and IT to modernize workforce technology infrastructure. Known for building scalable WFM processes, optimizing labor costs, and driving service level performance through data-driven decisions and technology integration. Core Competencies * Workforce Planning & Optimization * Kronos Workforce Central (Forecasting, Scheduling, Pay Rules) * Aspect eWFM (Real-time Adherence, Long-term Forecasting) * UKG Pro Implementation (In Progress) * Global Resource Management (Onshore & Offshore) *Resource and Data Management/Entry In my history of employment, I have worked through roles that are heavy focus on data entry, schedule management, leadership administrative support, leadership, etc. Now in my later years of my profession, I work on large implementation projects which can range in data entry, case building, to implementation and software testing. Our team focus is no task is too small. Keep your skills sharp and eye on the data.

If you're struggling to find qualified candidates, dealing with no-shows, or spending too much time filtering unfit applicants — I can help streamline your hiring process and deliver candidates who actually match your requirements. I’m a Full-Cycle Recruiter with experience in high-volume hiring, technical recruitment (including SAP roles), and international talent sourcing across Europe and remote markets. I build pipelines of pre-qualified, engaged candidates — not just resumes. Here’s how I can support your hiring: • End-to-end recruitment (sourcing, screening, interviewing, onboarding) • LinkedIn sourcing & Boolean search for passive candidates • High-volume hiring & pipeline management • Candidate screening (skills, culture fit, salary expectations) • Cold outreach & candidate engagement • ATS/CRM management (Vivian, Symplr, Manatal, Zoho, BreezyHR, HubSpot, Vincere) • Job posting optimization & employer branding support • Background checks & reference verification I also bring experience in workforce coordination and scheduling, ensuring hiring aligns with operational needs — not just filling roles, but filling them efficiently. ✔ Experience across tech, healthcare, and admin roles ✔ Strong communication — handled 200+ calls/day and candidate coordination ✔ Organized, proactive, and detail-oriented in managing hiring pipelines If you need a recruiter who can take ownership and deliver results with minimal supervision, feel free to message me.

Hi! I’m Mandy, a seasoned remote professional with over 8 years of experience in the BPO industry and 7 years supporting startups in remote roles. I specialize in administrative assistance, team leadership, workforce management, and customer support operations. Throughout my career, I’ve worked across global teams, including the U.S., Canada, UK and Australia, delivering excellent support in fast-paced, high-growth environments. I’ve supported executives and cross-functional teams by managing calendars, coordinating meetings, setting up streamlined systems, creating reports, monitoring KPIs, and implementing performance improvement strategies. Workforce & Operations Expert: From forecasting and scheduling to real-time staffing adjustments and WFM dashboards, I’ve led initiatives that directly improved productivity and reduced inefficiencies. Administrative & Executive Support: I’ve provided hands-on virtual support, from inbox and calendar management to research, documentation, and task tracking. Team Leadership & Training: With a background in Psychology, I’ve successfully coached teams, facilitated knowledge transfers, and developed training programs that drive engagement and performance. Education: I graduated BS Psychology Major in Research and Development and currently taking my Masters Degree at the University of the Philippines Open University taking up Research & Development Management (MR&DM). Tools I Use: Google Workspace, Microsoft Office, Salesforce, Zendesk, Slack, JIRA, Connecteam, Xero, ChatGPT, Notion and other productivity platforms. My expertise is on Google Sheets. I thrive in remote-first environments, and bring proactive communication and a solutions-oriented mindset to every team I work with. Let’s connect and make your operations smoother, more efficient, and better supported.

HR & People Operations Specialist | Recruitment | HR Administration | Employee Relations 🙏 Faith-Guided HR Professional | Purpose. Integrity. Results. Hello, I'm Mara, CHRA, an experienced HR and People Operations professional with over 12 years of expertise supporting businesses across the US, Australia, Asia, and remote global teams. I help business owners, startups, and growing organizations streamline their HR operations, attract top talent, strengthen employee experiences, and build efficient people processes that support long-term growth. My approach combines professionalism, integrity, and a genuine commitment to helping both businesses and employees succeed. What I Can Help You With ✅ Full-Cycle Recruitment & Talent Acquisition Job posting and candidate sourcing Resume screening and interviews Hiring coordination and onboarding Executive, technical, administrative, and operational recruitment ✅ Human Resources & People Operations Employee onboarding and offboarding HR policy development Employee relations support Performance management processes Leave administration and compliance coordination HR documentation and records management ✅ Administrative & Operational Support Process improvement and workflow development SOP creation and documentation HRIS and employee database management Calendar, email, and project coordination Reporting and operational administration Why Clients Choose Me ✨ 12+ Years of HR, Recruitment, and Operations Experience ✨ Certified Human Resource Associate (CHRA) ✨ Experience Supporting US, Australian, Singaporean, and Global Teams ✨ Strong Background in Construction, Technology, Education, Facilities Management, Security, and Professional Services ✨ Trusted Partner for Startups, Small Businesses, and Growing Organizations ✨ Professional, Organized, Reliable, and Detail-Oriented I believe that great HR is more than processes and paperwork. It is about building trust, creating structure, supporting people, and helping businesses grow with confidence. My guiding principle is simple: "Whatever you do, work at it with all your heart." — Colossians 3:23 If you're looking for an HR partner who combines expertise, professionalism, integrity, and a genuine desire to help your business succeed, I would be honored to work with you. Let's build something great together.