Hire the Best Prologic Technology Systems TEAMS Specialists

#Microsoft365 #Office365 #Intune #EntraID #AzureAD #ExchangeOnline #Helpdesk #ITSupport #MSP #DeviceManagement #ActiveDirectory #AWS #Azure #VMware #WindowsServer #RMM #ConnectWise #NinjaRMM #Kaseya #Atera #ServiceNow #GoogleWorkspace #IPCamera #CCTV #VideoSurveillance #NVR #RTSP #ONVIF #Hikvision #Dahua Microsoft Certified IT Professional with 7+ years of experience in IT Support, Microsoft 365, Cloud Administration, MSP Operations, and Infrastructure Management. Key Expertise: • IT Helpdesk Support (L1 / L2) • User Onboarding & Offboarding • Microsoft 365 / Office 365 Administration • Exchange Online & Email Migration • Azure AD / Entra ID / Intune Device Management • Active Directory & Group Policy Administration • AWS / Azure Cloud Administration • Windows Server Administration (2012–2022) • VMware, Hyper-V & Virtualization • Endpoint & Device Management • Backup Solutions (Veeam, Acronis, Unitrends) • Security Management (SonicWall, Sophos, Meraki) • VPN Configuration & Network Troubleshooting • Remote Monitoring & Management (RMM) • ConnectWise, SolarWinds, ManageEngine, NinjaRMM, Kaseya, Atera • ServiceNow, Jira Service Desk, Zendesk, Freshservice • Google Workspace Administration & Migration • Zoom, Slack, Jira & Confluence Support • IP Camera Installation, Configuration & Troubleshooting • CCTV, NVR, DVR & Video Surveillance Support • RTSP Stream & ONVIF Configuration • Camera Connectivity, Remote Access & Playback Troubleshooting • VMS Monitoring & Security Camera Management • Hikvision, Dahua, Axis & UniFi Protect Support Why Hire Me? ✔ 7+ Years of IT & MSP Experience ✔ Fast Response & Reliable Support ✔ Microsoft 365, Cloud & Infrastructure Expert ✔ Strong Troubleshooting & Problem-Solving Skills ✔ Security-Focused & SLA-Driven Support ✔ Clear Communication & Detailed Documentation ✔ 24/7 Camera Monitoring, CCTV/NVR Management & Home Automation Support ✔ Microsoft 365 Technical Writer | SOPs, Knowledge Base Articles, User Guides & SEO Content ✔ Available for Long-Term and Ongoing Support I help businesses reduce downtime, improve productivity, secure their IT infrastructure, and maintain reliable surveillance systems.

Technical Support & System Troubleshooting: ✅IT Support Specialist experienced in cross‑platform troubleshooting, Windows configuration, performance diagnostics, and resolving hardware/software issues in fast‑paced environments. MSP, Virtualization & IT Operations: ✅Strong background supporting multi‑client MSP environments with expertise in VMware, Hyper‑V, IT Asset Management (ITAM), lifecycle tracking, and compliance documentation. SaaS, Enterprise Platforms & User Administration: ✅Skilled in managing SaaS ecosystems including Microsoft 365, Google Workspace, ticketing systems, and SAP user support—covering access management, collaboration tools, and cloud‑based application troubleshooting. Microsoft Identity & Device Management: ✅Skilled in Active Directory/Entra ID, Azure AD, Intune, Group Policy, user access control, MFA, Conditional Access, and tenant‑level administration. Microsoft 365 & Collaboration Tools: ✅Experienced with M365 apps including Exchange Online, Teams, OneDrive, Outlook, and SharePoint Online—covering site management, permissions, migrations, and user support. Windows & Automation Expertise: ✅Strong understanding of Windows Server roles (DNS, DHCP, domain services) with hands‑on experience in system troubleshooting and automation using PowerShell. Customer Services ✅Strong communication, documentation, and customer‑support skills, with a track record of improving workflows and creating knowledge‑base resources.

I approach every task with a deep sense of passion, a quality that resonates in my performance. Over the course of 8 years, I have honed my skills in customer service and technical support, both verbal and written, establishing a solid foundation in these domains. Each assignment is not merely a task but an opportunity for personal and professional growth, serving as a stepping stone towards my overarching goals while contributing to the success of those around me. My adeptness at multitasking is complemented by a profound respect for deadlines, underscoring my commitment to punctuality and efficient task completion. With a proven track record of 8 years as a help desk technician and in various customer support roles, I possess a high level of tech-savviness. My expertise spans MS Office 365, Azure, Active Directory, VMs, O365 Administration, server management (file server, SQL, backup, Remote desktop, and domain controller), VPN, RDP, RDS, Citrix ShareFile, Dropbox, Cisco VPN, Barracuda, workstation setup, profile and account management, license administration, and more. My comprehensive understanding of computer systems, mobile devices, and various tech products empowers me to diagnose and resolve a spectrum of technical issues, from basic to complex. A customer-oriented and composed individual, I am adept at effective communication. My proficiency extends to the use of Solarwinds RMM, Bomgar, and TeamViewer. Additionally, I am well-acquainted with Datto RMM, PassPortal, and Autotask, having utilized these tools extensively in my previous role at an MSP company. I am well-prepared to assume new responsibilities promptly and am eager to discuss how I can meet your specific needs. Thank you for visiting my profile. I look forward to the opportunity to speak with you further.

Electronics and Telecommunications Engineer with knowledge for identify, propose and develop solutions that help to the company and the work group in general. I have a high knowledge in different operating systems )Windows and Linux) versions on desktop and servers ambient. I also have knowledge on MS SQL, Microsoft Exchange, Office 365, active directory, virtualization VMWare and Hyper-V, VozIP and Firewalls as well as good knowledge on blade systems, NAS systems and SAN systems manage. Excellent relations with team mates and people in general, selftaught person and very flexible to changes.

You don’t need basic IT support. You need someone who understands how business infrastructure actually works. I’m a Systems Analyst with over 10 years of experience operating inside a multi-client MSP environment, managing Microsoft 365 tenants, Exchange Online, Entra ID (Azure AD), and Windows infrastructures across multiple organizations simultaneously. I specialize in: • Microsoft 365 administration (multi-tenant environments) • Exchange Online mail flow troubleshooting (NDRs, SMTP relay, forwarding restrictions) • Conditional Access, MFA, and security hardening • Azure AD / Entra ID account lifecycle management • PowerShell automation • Windows 10/11 endpoint management via RMM • VPN & firewall troubleshooting (SonicWall) • Active Directory & hybrid environments I have supported 10+ client environments at the same time while maintaining SLA-driven performance and executive-level communication. If you’re running an MSP, managing multiple tenants, or struggling with complex Microsoft 365 issues, I can step in and stabilize your environment quickly. I don’t just close tickets, I solve root causes.

🤝 Microsoft Partner Program Consultant | Solution Designations | Azure Marketplace | Expert MSP Audit Support As a Microsoft Partner Program Specialist, I help Microsoft partners streamline and grow their practices by managing their end-to-end partnership journey with Microsoft. I assist partners in: Setting up and optimizing their Microsoft Partner Center profiles Publishing solutions on Azure Marketplace and AppSource Achieving Microsoft Solution Designations (Data & AI, Digital App Innovation, Infra, Security, etc.) Preparing for Advanced Specializations and Azure Expert MSP Audits Streamlining operations and aligning incentives (CPOR, PAL, MCI, etc.) With experience helping 20+ Microsoft partners achieve Advanced Specializations and Expert MSP status, I ensure your partnership runs smoothly, compliantly, and strategically — unlocking maximum visibility and incentives from Microsoft.