Hire the Best Customer Engagement Professionals

If you are looking for a reliable and goal-oriented individual, I AM FIT! I am a dedicated and hard-working person who believes in honesty and good working relationships, and I can quickly learn and adapt to new things, working effectively with minimal supervision. Here are the tools I’m highly skilled with and use regularly. Spreadsheets & Productivity | E-commerce | CRM | Customer Support: 💎 Microsoft Excel 💎 Google Sheets 💎 Notion 💎 Trello 💎 Slack 💎 Hubspot 💎 Monday.com 💎 Shopify 💎 Sendcloud 💎 Freshdesk 💎 Zendesk 💎 Gorgias 💎 Tidio 💎 Airtable Why Hire Me? ✔️ Data Entry & Management – Clean, structure, and organize datasets with accuracy. ✔️ Lead Generation Specialist – Find verified leads to help you convert them to sales. ✔️ E-commerce Product Listing and Customer Service Success. ✔️ CRM & Spreadsheet Expert – Monday.com, Slack, HubSpot, Google Sheets, Excel extraction from public sources, and more. ✔️ Fast, Detail-Oriented, & Reliable – Delivering high-quality work on time, every time. Why I Stand Out from Other Freelancers: 📂 Business-Minded Approach – I don’t just do tasks—I help optimize systems that grow your business. 📂 Tool Mastery – From any CRM & Productivity, I study and utilize. 📂 Proactive Communication – Clear, timely updates so you're never left guessing. 📂 Problem Solver – I anticipate issues before they arise and offer smart, cost-effective solutions. 📂 Client Loyalty – They trust the quality and consistency I deliver in how I do and manage the tasks assigned to me. You’re not just hiring a freelancer—you’re getting a partner dedicated to your success. What I Can Do for You: 📂 Data Entry & Database Management – Organizing, cleaning, and structuring. 📂 Lead Generation – Finding quality leads that convert into sales to achieve success. 📂 Social Media Handler & Customer Support Specialist – Manage your social media, customer engagement, exposure, and store management. 📂 Admin Support & Virtual Assistance – Email management, file organization, and research tasks I’m looking forward to working with you my future client. Let’s chat! 📩

With over 7 years of experience leading customer support operations across SaaS, E-commerce, AI, Health, and Non-Profit sectors, I help businesses build scalable, high-performing support functions that improve customer satisfaction and operational efficiency. My expertise lies in transforming complex customer service challenges into structured, results-driven solutions. I specialize in designing workflows, SOPs, KPIs, and support systems that enhance consistency, streamline team performance, and deliver exceptional customer experiences. With strong hands-on experience across CRM and support platforms, I manage end-to-end support operations with a focus on speed, quality, and continuous improvement. Key Highlights: Developed and implemented comprehensive customer support SOPs, improving process consistency and significantly reducing onboarding time for new team members. Conducted one-on-one coaching sessions and performance reviews, contributing to a 40% increase in team productivity. Defined, monitored, and optimized key service metrics including CSAT, NPS, FCR, AHT, ART, and SLA performance. Collaborated closely with product and development teams to identify root causes of recurring issues, helping reduce technical support cases by 15%. Managed and trained teams of 10+ freelancers and support staff, improving response quality, turnaround time, and brand consistency. Maintained an average first response time of 2 hours while handling high-volume email support environments. I am committed to creating customer support systems that are efficient, customer-centric, and aligned with broader business goals. If you are looking for someone who can strengthen your support operations and elevate your customer experience, I would be glad to connect and discuss how I can contribute.

𝗧𝗼𝗽 𝗥𝗮𝘁𝗲𝗱 𝗣𝗹𝘂𝘀 | 𝟴+ 𝗬𝗲𝗮𝗿𝘀 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 | 𝗖𝗵𝗮𝘁 𝗦𝗮𝗹𝗲𝘀 𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 If you’re looking for someone who can 𝘁𝘂𝗿𝗻 𝗰𝗵𝗮𝘁 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀 𝗶𝗻𝘁𝗼 𝘀𝗮𝗹𝗲𝘀 𝘄𝗵𝗶𝗹𝗲 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗹𝗼𝗻𝗴-𝘁𝗲𝗿𝗺 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽𝘀, you’re in the right place. I specialize in 𝗰𝗵𝗮𝘁-𝗯𝗮𝘀𝗲𝗱 𝘀𝗮𝗹𝗲𝘀, 𝗺𝗼𝗻𝗲𝘁𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻, 𝗮𝗻𝗱 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁, helping businesses increase revenue through 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰, 𝗵𝘂𝗺𝗮𝗻, 𝗮𝗻𝗱 𝗽𝘀𝘆𝗰𝗵𝗼𝗹𝗼𝗴𝘆-𝗱𝗿𝗶𝘃𝗲𝗻 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝘀—not scripted or robotic replies. I don’t just respond to messages. I 𝘀𝗲𝗹𝗹 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗰𝗵𝗮𝘁, 𝗯𝘂𝗶𝗹𝗱 𝘁𝗿𝘂𝘀𝘁, 𝗮𝗻𝗱 𝗿𝗲𝘁𝗮𝗶𝗻 𝗯𝘂𝘆𝗲𝗿𝘀. 💬 𝗪𝗵𝗮𝘁 𝗜 𝗱𝗼 𝗯𝗲𝘀𝘁 - 𝗥𝗲𝘃𝗲𝗻𝘂𝗲-𝗳𝗼𝗰𝘂𝘀𝗲𝗱 𝗰𝗵𝗮𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (DMs, inbox, live chat) - 𝗦𝗮𝗹𝗲𝘀 & 𝘂𝗽𝘀𝗲𝗹𝗹𝗶𝗻𝗴 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 - 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 that increases retention and lifetime value - 𝗕𝗿𝗮𝗻𝗱-𝗮𝗹𝗶𝗴𝗻𝗲𝗱 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 - Strong understanding of 𝗯𝘂𝘆𝗲𝗿 𝗽𝘀𝘆𝗰𝗵𝗼𝗹𝗼𝗴𝘆 𝗮𝗻𝗱 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗶𝗼𝗻 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝗿 With 𝟴+ 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 in customer service, admin support, lead generation, and quality analysis, I understand how to: - Read intent - Handle objections - Guide conversations naturally toward purchase I perform well in fast-paced environments where: - Response time matters - Trust and tone are critical - Revenue depends on conversation quality 🤝 𝗛𝗼𝘄 𝗜 𝘄𝗼𝗿𝗸: - Clear, proactive communication - Reliable availability - Results-focused mindset - Happy to start with a 𝘁𝗿𝗶𝗮𝗹 𝗽𝗲𝗿𝗶𝗼𝗱 to ensure a strong fit If you need a 𝗰𝗵𝗮𝘁 𝘀𝗮𝗹𝗲𝘀 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 who understands 𝗺𝗼𝗻𝗲𝘁𝗶𝘇𝗮𝘁𝗶𝗼𝗻, 𝗿𝗲𝘁𝗲𝗻𝘁𝗶𝗼𝗻, 𝗮𝗻𝗱 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽-𝗱𝗿𝗶𝘃𝗲𝗻 𝘀𝗲𝗹𝗹𝗶𝗻𝗴, I’d love to help. — 𝗔𝗻𝗴𝗲𝗹

When your sales pipeline is dry, your calls go nowhere, your community is quiet, or your CRM is held together with workarounds — those are the problems I've spent 18 years fixing. Lead Generation & Appointment Setting I know how to build pipelines from scratch. From identifying target prospects and researching contact data to executing outbound call campaigns and booking qualified appointments, I handle the full top-of-funnel process. My background in data mining for healthcare outreach — where accuracy and verification rates directly affect campaign success — gives me a methodical approach to lead gen that most virtual assistants don't have. I don't just dial numbers; I qualify prospects, handle objections, and set appointments that actually show up. Inbound & Outbound Call Handling I've spent years on the phones — handling inbound support and sales calls for AT&T, HP, and Charter Communications at TTEC, and managing high-stakes financial client calls at Manulife / John Hancock. I'm comfortable with call scripting, CRM logging, objection handling, cross-selling, and hitting dial targets under quota pressure. Whether you need someone to close inbound leads, run an outbound appointment campaign, or manage a blended call role — I've done it across multiple industries. Community Management — Web3, SaaS & Brand Communities I've built and managed online communities from the ground up across Discord, Telegram, Twitter, Reddit, and Facebook — for a Tron-based crypto startup, DeFi project Pera Finance, and NFT platform Blue Studios. I've handled pre-launch hype, live minting events, AMA moderation, sentiment monitoring, and post-launch retention. For SaaS and brand communities, these same skills translate directly: keeping users engaged, gathering product feedback, managing escalations publicly, and turning active members into advocates. I don't just post updates — I build trust at scale. What I Do Best — CRM & Customer Success I specialize in customer success, technical onboarding, and CRM automation — particularly within Zoho One environments. At Bluroot, I guide mortgage brokers through complex platform integrations (Filogix, Velocity, Finmo, Scarlett DOS), design workflow automations using Zoho CRM and WES, and serve as the primary point of contact keeping client health metrics green. I don't hand clients a manual and walk away — I stay with them until the system actually works for their business. Technical Depth That Most CS Professionals Don't Have Before customer success, I spent five years as a Technical Support Analyst and Team Supervisor for Microsoft's OneDrive and Office 365 operations. I managed high-priority escalations, led root cause analysis across cloud storage and collaboration tools, generated weekly KPI reports (CSAT, NPS, resolution times), and implemented workflow changes that reduced ticket resolution time by 20%. I know what a broken process looks like from the inside — and how to fix it. Financial Services Experience That Adds Compliance Awareness At Manulife / John Hancock, I managed 150+ corporate 401(k) plans for US-based clients — working within strict compliance frameworks, handling complex account negotiations, and maintaining long-term relationships with financial advisers and C-level executives. This trained me to handle sensitive client relationships and high-stakes conversations with precision and professionalism. How I Work With You I communicate clearly, document thoroughly, and don't disappear after handoff. I've supported clients across Africa, Asia, Europe, and North and South America — so time zones and cultural nuance aren't obstacles. Whether you need someone to own a customer success function, clean up a Zoho CRM implementation, or build a scalable support operation, I show up prepared and stay accountable. Quick Facts 18+ years in customer success, technical support, sales, and community management Lead generation, outbound prospecting, and appointment setting — B2B and B2C Inbound and outbound call handling: AT&T, HP, Charter, Manulife/John Hancock Community management: Discord, Telegram, Twitter, Reddit, Facebook — Web3 and SaaS Zoho One: CRM, Workflows, WES, BluText, Bookings, Social, Forms, Campaigns Microsoft Office 365 and OneDrive — enterprise-level support operations 150+ corporate 401(k) plans managed at Manulife / John Hancock 20% improvement in ticket resolution efficiency — documented result Global experience across 6 continents, multiple time zones Team supervisor: scheduling, escalations, performance reviews, training

⚠️ 𝐈𝐟 𝐲𝐨𝐮 𝐡𝐚𝐭𝐞 𝐦𝐚𝐤𝐢𝐧𝐠 𝐦𝐨𝐧𝐞𝐲, 𝐝𝐨𝐧'𝐭 𝐜𝐥𝐢𝐜𝐤 𝐨𝐧 𝐦𝐲 𝐩𝐫𝐨𝐟𝐢𝐥𝐞. Most community builders will set up your platform and disappear. I stay until it works. I know that's a bold claim. But ask Claire, a digital product creator who came to me with a beautiful platform that wasn't converting. Members were joining and going quiet. Her courses sat untouched. She was doing everything right on paper, but the community wasn't alive. We didn't just fix the setup. We rebuilt the entire member experience from the ground up, the onboarding journey, the engagement architecture, the automation flows, the monetization structure. Everything designed around one question: what makes a member stay, participate, and buy again? Claire is still working with me today. That's the result I care about most, not just a clean launch, but a community that keeps working long after we're done. What I actually do Most freelancers think in tasks. I think in systems. When I look at your community, I'm not asking what needs to be built? I'm asking: Where will new members get confused and drop off? What should be automated so you stop being the bottleneck? How is this community going to generate consistent, predictable revenue? What does the member experience feel like on day 1, day 7, and day 30? That's community architecture. And it's the difference between a platform that looks good and one that actually grows your business. Platforms I specialize in 🟡 Skool — setup, gamification, course systems, automation 🔵 Circle.so — spaces, workflows, onboarding, high-engagement design 🟣 Mighty Networks — full ecosystem builds, membership tiers, course integration ⚙️ GoHighLevel + Zapier — automation, CRM, email sequences, payment flows What I build for you Community Architecture & Strategy ✔ Full platform setup tailored to your audience and goals ✔ Member onboarding journeys that activate people from day one ✔ Space and module structure that's intuitive to navigate ✔ Engagement systems that keep members active — not lurking ✔ Membership tiers, access levels, and monetization design Automation & Integrations ✔ GoHighLevel CRM and workflow automation ✔ Zapier integrations between your tools ✔ Email sequences and member lifecycle flows ✔ Payment setup and subscription management ✔ Lead → member → paying client pipeline Growth & Retention ✔ Community audits find exactly where you're losing members ✔ Platform migrations without losing momentum ✔ Cohort-based course systems ✔ Re-engagement strategies for ghost-town communities ✔ SOPs and team training so your community scales without you Who I work best with You're the right fit if you are: 🚀 Launching a new community and want it built properly the first time 🔄 Rebuilding a platform that never gained traction 📉 Watching your members join and vanish without engaging 💸 Ready to turn your community into a real revenue stream 😤 Tired of freelancers who deliver a setup and never think strategically What working with me feels like My clients don't just get a finished platform. They get a thought partner who shows up proactively, flags problems before they happen, and treats their community like a business asset — not a checklist item. Fast turnaround. Clear communication. Strategic thinking built into every decision. And if something isn't working? I don't wait to be asked. I tell you. Let's build something that actually works Send me a message and tell me three things: 1️⃣ Which platform you're on or considering 2️⃣ Where you feel stuck right now 3️⃣ What success looks like for your community in 90 days I'll map out the smartest path forward, before we even discuss a contract. Skool, Circle.so, Mighty Networks, TalentLMS, Skool Setup, Circle.so Setup, Mighty Networks Setup, TalentLMS Setup, Community Builder, Membership Site Expert, Online Course Setup, Automation Specialist, Online Community Manager, Membership Funnel, Online Course Platform, Kajabi, ThriveThemes, LearnWorlds, Podia, Teachable, Thinkific, Online community manager, Wix Members, Email Workflow, CRM Integration, Member Onboarding, Engagement Automation, Subscription Website, Paid Community Setup, Cohort-Based Courses, Community Strategy, Membership Growth, Course Integration, Creator Economy, Digital Academy Builder, Online Learning Platform, Online Business Consultant, Community Architect, Learning Hub Creator, Digital Community Growth, Instagram, FB Groups, Reddit, LinkedIn, Social Media Community Setup, Community Migration, Engagement Metrics, Onboarding Flows, Member Retention, Automation Workflows, AI Tools, Zapier, Make, Cohort Courses, Community Funnels, Course Modules, Lessons, Resources, Copywriting, Prompts, Posts, Content Calendar, Drip Schedule, Milestones, Challenges, Q&A, Polls, Engagement Prompts, Skool, Skool community, Skool setup, Skool manager, Skool community manager, Skool expert, Skool consultant, Skool admin, Skool management, Skool community management, Skool onboarding

I'm a rock solid freelancer with about 12 years of experience juggling multiple task online. You can count on me to be dependable, detail-oriented and efficient - basically, I get things done. Plus, I'm a fast learner, so I'm always up for new challenges. Right now I upskilled to a GoHiglevel specialist and AI Automation. I have hands on experience and trainings in building intelligent systems that streamline operations, improve efficiency and reduce manual workload. I specialize in using tools such as GoHighlevel, Zapier, and N8N to design or create automation solutions. My Expertise includes creating advanced workflows, integrating multiple platforms, and developing AI powered processes for customer engagement, lead managament, and any other internal operations of a business. Core Skills: * AI workflow Automation and system integration * CRM managament (GoHighlevel) * Pipeline and opportunity management * A2P Registration * Automated follow ups, notification and, task handling * Content management and lead tracking * API Based integrations using Zapier and N8N * Building chatbots and AI assisted processes I have sucessfully built automation systems for sales pipelines, marketing campaigns, appointment scheduling, customer support, and reporting dashboards. My goal is to help businesses to save time, and create scalable systems that grow with the business.