Hire the Best Bilingual (ENG/ESP) SDRs

🥇Spotlighted on Upwork official websites | 🥇 Top Rated | 🥇5-star review profile Hi! My name is Shuska. I'm a native Spanish speaker and fluent in English with a Bachelor's Degree in International Trade. I'm a highly results-oriented professional with solid experience in translation and Customer Relationship Management (CRM). I take pride in my Upwork profile and in being known as a reliable freelancer, with a pleasant attitude, problem-solving skills, and excellent organizational and time management aptitudes. As an experienced customer service advocate for over six years and translator for more than three, I will be happy to help you proofread, localize, translate, or be part of your Customer Support Team. Thank you for taking the time to read about me. -Shus

With over 15 years of experience in customer service and sales, I bring a strong and versatile skill set to every role. My background includes: 15+ years of experience in Customer Service and Sales 3 years as a Cruise Travel Advisor 10+ years as a Professional Medical Translator/Interpreter 10 years of experience working remotely Dedicated, reliable, and detail-oriented professional with a sincere and honest approach Strong communication skills, maintaining consistent follow-up with leads and clients Proven ability to meet deadlines with efficiency and accuracy My Tools for Success: Quiet workspace for focused productivity Core i7 computer with 8 GB RAM Backup computer for reliability High-speed internet (150 Mbps) with backup connection (15 Mbps) Power generator to ensure uninterrupted service USB noise-canceling headset for clear communication Languages: Spanish (Native) English (Fluent) Tools & Platforms Experience: Zoiper, RingCentral, ViciDial, Zoho, Pipeline, Go High Level, Shopify, ShipStation, Loop, Gorgias, JustCall, Zendesk, Freshsales, Salesforce, HubSpot, Five9, Highrise, Live Chat, Slack, Discord, CallTrackingMetrics, Microsoft Office Suite (Word, Excel, etc.) Let’s connect and explore how I can support your needs with my extensive experience and dedicated approach!

Hi, I’m a bilingual Spanish English Administrative Virtual Assistant with experience supporting businesses in customer service, CRM management, scheduling, and client communication. I help businesses stay organized, responsive, and efficient by managing day to day administrative tasks, handling client interactions, and keeping systems up to date. I’m comfortable working with CRM platforms, coordinating calendars, and ensuring smooth communication between teams and clients. In addition to administrative support, I have experience working with warm leads, qualifying prospects, and scheduling appointments, which allows me to support both operations and client facing tasks when needed. I’m detail oriented, reliable, and able to adapt quickly in fast paced environments. Whether you need help staying organized, managing client communication, or keeping your workflow running smoothly, I’m here to support your business.

I am a dedicated bilingual Customer Support Specialist with over six years of experience in customer service, call center operations, interpreting in English and Spanish, and technical support. Throughout my career, I have successfully handled phone, email, and live chat support, specializing in retention, interpreting services, billing, ticket management, and conflict resolution. My expertise extends to: ✅ Customer Service & Retention (Phone, Email, Chat) ✅ Technical Support & Troubleshooting (Phone, Email, Chat) ✅ Ticket Handling & Email Management (Zendesk, Salesforce) ✅ Bilingual English/Spanish Interpreter ✅ Remote Appointment Setter ✅ Telemarketing caller With a strong background in handling diverse customer needs, I am committed to delivering exceptional service, bridging language barriers, and enhancing team efficiency. Let’s collaborate to take your customer support to the next level! 🤝✨

10+ years of experience in bilingual customer support, technical support, case coordination, billing support, and client account management across remote U.S.-facing roles. My core skills include live chat and email support, CRM documentation, issue resolution, first-contact resolution, SLA compliance, data entry, case follow-up, and English/Spanish communication. One of my key achievements is maintaining a 90% first-contact resolution rate while supporting high-volume customer cases and complex account issues. I'm seeking remote opportunities as a Bilingual Customer Support Specialist, Customer Success Specialist, or Technical Support Representative, where I can provide accurate, professional, and solution-focused support.

Hello, and thank you for viewing my profile! I’m Stefany Duran, a dedicated and detail-oriented professional with over 10 years of experience in customer service, administrative support, and social media operations. My background spans multiple industries — from insurance and hospitality to e-commerce and content management — giving me the adaptability and versatility to deliver high-quality results in any project I take on. Here’s what I bring to every client: • Efficient Communication & Organization – Skilled at managing schedules, coordinating teams, and ensuring smooth workflows. • Customer Service Expertise – Over a decade of experience delivering exceptional support, resolving conflicts, and fostering long-term relationships. • Social Media & Virtual Assistance – Proficient in managing accounts, creating content calendars, and implementing strategies to boost engagement and revenue. • Problem-Solving Skills – Experienced in handling payment disputes, coordinating with vendors, and ensuring operational efficiency. I pride myself on being adaptable, reliable, and proactive — able to step into a role quickly, learn the tools and processes, and start making an impact right away. If you’re looking for someone who can manage your tasks efficiently, communicate effectively, and keep your business running smoothly, I’d be happy to collaborate and help you achieve your goals. Let’s work together to bring your projects to life.