Virtual Assistant (Customer Service)

Company Overview VINEVIDA is a leading provider of essential oils, fragrance oils, and related products, serving a global customer base across consumer and business markets. The company focuses on delivering high-quality, responsibly sourced products at competitive prices. With an emphasis on operational efficiency and consistency, VINEVIDA continues to expand its presence in the fragrance and wellness industry. Position Overview The Virtual Assistant (Customer Service) is responsible for managing customer communication and providing timely support through phone and email interactions. This role is heavily phone-based and requires someone who is comfortable handling a high volume of customer conversations throughout the day while maintaining professionalism and clear communication. In addition to resolving customer inquiries and issues, this position also supports administrative and operational tasks that help maintain organization across the department. The ideal candidate is a strong communicator who can remain organized, solution-oriented, and responsive in a fast-moving environment while ensuring customers receive accurate and professional support. Key Responsibilities Answer inbound customer phone calls throughout the day Respond to customer emails and support inquiries Assist customers with questions related to products, orders, and general support issues Resolve customer concerns and escalate issues when necessary Document customer interactions and maintain accurate records Support administrative tasks such as data entry, filing, and updating internal records Coordinate with internal teams to ensure customer issues are resolved efficiently Maintain professional communication across all customer interactions Requirements: Strong verbal and written English communication skills Ability to manage high volumes of phone communication throughout the shift Strong organizational skills and attention to detail Ability to remain professional and solution-oriented during customer interactions Comfortable handling both customer support and administrative responsibilities Preferred: Previous experience in a phone-heavy customer support or call center environment Experience with administrative or office support tasks Bilingual (English/Spanish) Key Traits Strong communicator Reliable Organized Detail-oriented Patient and professional Able to manage multiple priorities Why Join This role provides direct involvement in customer communication and support operations while also contributing to daily administrative workflow. It offers exposure to both customer-facing and operational responsibilities within a structured team environment.