IT Solutions Engineer - MSP and SAAS Company

Title: Solutions Engineer Company: Grux Location: Remote Hours: Pacific Time (your shift will be 8:00 AM – 5:00 PM PT, 9 hours with a 1-hour unpaid break) About Grux (Software & Managed Services): Grux is an early-stage B2B software company building a knowledge management system to help our clients run their businesses. We also provide managed services, with a focus on managed IT, Google Workspace solutions, custom application development, websites, and other technology services. All of our solutions are built with strong security practices to keep clients secure and compliant. Grux is US-based, but our team is global and fully remote. All team members must be available to collaborate during Pacific Time (PT) hours. Job Description: The ideal candidate is experienced in IT Systems Administration and can help secure and support a growing company. This includes working with Google Admin Console, Apple Business Manager (ABM), endpoint management, domain & DNS, email security, and network setup. This is a full-time role. You should be eager to learn, open to certification programs, and comfortable working with a team to solve new challenges. Experience with modern security practices such as Zero-Trust is important. To be successful in this role, you should be comfortable with: Google Workspace and Google Admin Console (user & device management) Handling support tickets (Zoho Desk, Hiver, or similar tools) Following established processes and procedure Creating documentation (policies, procedures, guides) Zero-Trust security concepts for remote teams oAuth 2.0 / SAML integrations Endpoint and workstation management VoIP systems Apple Business Manager (ABM) and MDM tools User onboarding/offboarding (Active Directory) Basic scripting (PowerShell or command line) Supporting audits (SOC 2, PCI DSS, ISO 27001, etc.) Domain & DNS management (including CAA policies) Email security configuration Setting up and managing networks Handling project-based tasks as needed In addition to technical skills, we’re looking for someone who: Communicates clearly with clients and understands their needs Works well with a team and has a positive attitude Stays organized and keeps leadership updated on progress Works as an individual freelancer (no agencies) Preferred Qualifications: Google Workspace or Google Cloud certifications Cisco Meraki certification 6+ years of experience in a similar role Requirements: You may complete project-based work flexibly, but must be available during your shift: 8:00 AM – 5:00 PM PT (9 hours with a 1-hour unpaid break) You are expected to be reachable during working hours and meet SLA requirements Within 90 days, you must pass the Professional Google Workspace Administrator certification Must be fluent in English (spoken and written)