Hire the Best TeamViewer Specialists

When your sales pipeline is dry, your calls go nowhere, your community is quiet, or your CRM is held together with workarounds — those are the problems I've spent 18 years fixing. Lead Generation & Appointment Setting I know how to build pipelines from scratch. From identifying target prospects and researching contact data to executing outbound call campaigns and booking qualified appointments, I handle the full top-of-funnel process. My background in data mining for healthcare outreach — where accuracy and verification rates directly affect campaign success — gives me a methodical approach to lead gen that most virtual assistants don't have. I don't just dial numbers; I qualify prospects, handle objections, and set appointments that actually show up. Inbound & Outbound Call Handling I've spent years on the phones — handling inbound support and sales calls for AT&T, HP, and Charter Communications at TTEC, and managing high-stakes financial client calls at Manulife / John Hancock. I'm comfortable with call scripting, CRM logging, objection handling, cross-selling, and hitting dial targets under quota pressure. Whether you need someone to close inbound leads, run an outbound appointment campaign, or manage a blended call role — I've done it across multiple industries. Community Management — Web3, SaaS & Brand Communities I've built and managed online communities from the ground up across Discord, Telegram, Twitter, Reddit, and Facebook — for a Tron-based crypto startup, DeFi project Pera Finance, and NFT platform Blue Studios. I've handled pre-launch hype, live minting events, AMA moderation, sentiment monitoring, and post-launch retention. For SaaS and brand communities, these same skills translate directly: keeping users engaged, gathering product feedback, managing escalations publicly, and turning active members into advocates. I don't just post updates — I build trust at scale. What I Do Best — CRM & Customer Success I specialize in customer success, technical onboarding, and CRM automation — particularly within Zoho One environments. At Bluroot, I guide mortgage brokers through complex platform integrations (Filogix, Velocity, Finmo, Scarlett DOS), design workflow automations using Zoho CRM and WES, and serve as the primary point of contact keeping client health metrics green. I don't hand clients a manual and walk away — I stay with them until the system actually works for their business. Technical Depth That Most CS Professionals Don't Have Before customer success, I spent five years as a Technical Support Analyst and Team Supervisor for Microsoft's OneDrive and Office 365 operations. I managed high-priority escalations, led root cause analysis across cloud storage and collaboration tools, generated weekly KPI reports (CSAT, NPS, resolution times), and implemented workflow changes that reduced ticket resolution time by 20%. I know what a broken process looks like from the inside — and how to fix it. Financial Services Experience That Adds Compliance Awareness At Manulife / John Hancock, I managed 150+ corporate 401(k) plans for US-based clients — working within strict compliance frameworks, handling complex account negotiations, and maintaining long-term relationships with financial advisers and C-level executives. This trained me to handle sensitive client relationships and high-stakes conversations with precision and professionalism. How I Work With You I communicate clearly, document thoroughly, and don't disappear after handoff. I've supported clients across Africa, Asia, Europe, and North and South America — so time zones and cultural nuance aren't obstacles. Whether you need someone to own a customer success function, clean up a Zoho CRM implementation, or build a scalable support operation, I show up prepared and stay accountable. Quick Facts 18+ years in customer success, technical support, sales, and community management Lead generation, outbound prospecting, and appointment setting — B2B and B2C Inbound and outbound call handling: AT&T, HP, Charter, Manulife/John Hancock Community management: Discord, Telegram, Twitter, Reddit, Facebook — Web3 and SaaS Zoho One: CRM, Workflows, WES, BluText, Bookings, Social, Forms, Campaigns Microsoft Office 365 and OneDrive — enterprise-level support operations 150+ corporate 401(k) plans managed at Manulife / John Hancock 20% improvement in ticket resolution efficiency — documented result Global experience across 6 continents, multiple time zones Team supervisor: scheduling, escalations, performance reviews, training

With over 10 years of experience in customer-facing roles, I've built a career around solving problems quickly, leading support teams, and designing systems that scale. I've worked with major U.S. companies across telecom and banking, consistently earning recognition for performance and being promoted to Product Trainer and Team Leader roles. As a Zendesk Administrator, I specialize in building efficient, end-to-end support operations — from configuring agent views and ticket forms to creating automations, macros, and triggers. I've implemented full Zendesk setups for clients in pest control, financial services, and lending, including custom Google Apps Script integrations that connect intake forms to Zendesk for automated ticket creation and follow-up workflows. I bring a combination of frontline CX experience and technical depth — I don't just configure Zendesk, I build the automation layer around it. If you need someone who understands both the human side of support and the systems that power it, I'm the right fit for you.

As a Technical Support Specialist with 13 years of experience supporting SaaS and on-premise environments, I help businesses deliver fast, reliable customer support through efficient troubleshooting, ticket management, and clear technical communication. Improve response times, troubleshoot technical issues efficiently, and provide professional customer service via email, chat, and phone. I have hands-on experience with: 🔹 Tier 1–2 technical support and incident management. 🔹 SaaS and application support. 🔹 Ticketing systems including ServiceNow, Jira, Zendesk and Service Manager. 🔹 Handling 40–60 support tickets weekly while maintaining SLA targets. 🔹 Troubleshooting software, hardware, network, and user-access issues. 🔹 Windows and Linux environments. 🔹 Customer communication and escalation handling. 🔹 Knowledge base creation and support documentation. 🔹 Identifying recurring issues and suggesting process improvements. Beyond solving tickets, I focus on creating clear communication, accurate documentation, and positive customer interactions that help build trust and long-term retention. I’m adaptable, detail-oriented, and comfortable working independently or as part of a distributed support team. If you’re looking for dependable technical support with strong troubleshooting and customer service skills, I’d be happy to discuss how I can help your team.

Most support tickets don't fail because of the product. They fail because nobody on the support side actually reads the logs. I do. I'm a Technical Support specialist with a 100% Job Success Score, delivering Customer Support and Customer Service for SaaS and cloud-based platforms across enterprise and mid-market accounts. I handle Tier 2 and Tier 3 escalations, own the full ticket lifecycle, and resolve 90%+ of issues without pushing them back to engineering. What I actually deliver: Diagnose and resolve technical issues across SaaS applications, cloud configurations, and integrations Manage high-volume queues through Zendesk, Freshdesk, and structured Ticketing System workflows with strict SLA adherence Deliver responsive Email Support and Online Chat Support across all customer touchpoints Resolve 90%+ of escalated tickets without engineering involvement Cut MTTR by ~30% through structured root cause analysis and runbook development Maintain 95%+ CSAT using CRM Software to track interactions, flag at-risk accounts, and personalize follow-ups Build internal knowledge bases and documentation that reduce repeat tickets by 25–35% Hands-on across: Support Platforms — Zendesk, Freshdesk, Jira, ticketing systems, escalation workflows, CRM tools SaaS & Cloud — AWS, Azure, cloud security platforms, SaaS application support Support Channels — Email support, live chat, online chat support, customer communication Documentation — Runbooks, SOPs, knowledge base articles, technical documentation I'm the right fit if: You run a B2B SaaS or cloud product and your customer support queue is backing up You need someone who handles Tier 2–3 escalations through a structured ticketing system without constant engineering hand-holding You want a technical support specialist who improves CSAT, reduces ticket volume, and documents everything Send me your product and your biggest support pain point. I'll reply with a triage approach and a 30-day plan to improve your support operations.

I’m an experienced Customer Service Professional with a background in team leadership, ticketing, and email/chat support. Over the years, I’ve helped businesses deliver smooth, reliable, and friendly customer experiences—while keeping operations organized and efficient. 📌 What I bring to the table: 5+ years in customer service & support (phone, email, chat, ticketing) Proven team leader experience—training, mentoring, and motivating support teams Strong technical background (IT graduate) for handling tools, systems, and troubleshooting Skilled in multitasking, problem-solving, and keeping customers happy (even the tough ones 👀) ⚡ Why work with me? I combine the people skills of a customer support pro with the technical know-how of an IT graduate, meaning I can adapt quickly to tools, workflows, and unique client needs. Whether it’s resolving tickets, leading a team, or making customers feel valued—I’ve got you covered.

With 6+ years of experience in high-volume contact center environments, I have evolved from frontline Customer Service Representative to Quality Assurance Analyst and Team Lead — leading teams, optimizing performance, and driving measurable operational improvements. I specialize in managing people, processes, and performance metrics to create scalable and efficient customer support operations. Throughout my career at Teleperformance Colombia, I have: • Led and mentored teams to meet and exceed KPIs • Designed and implemented performance improvement action plans • Analyzed quality metrics and operational reports • Conducted calibration sessions and compliance audits • Reduced service gaps through process optimization • Ensured adherence to quality and communication standards My background allows me to understand both frontline challenges and management strategy — bridging execution with leadership. I am now focused on roles such as: • Customer Experience Manager • Operations Manager • Team Lead / Supervisor • QA & Performance Manager If you are looking for someone who can strengthen operations, improve performance metrics, and build accountable, high-performing teams — let’s connect.