Hire the Best Skype Specialists

Hi, I'm an experienced and certified (MS700-MS720-MS721) Microsoft Teams Phone & Rooms engineer. I'm implementing, configuring and troubleshooting Microsoft Teams Phone & Rooms ecosystems for multinationals,SME's, nonprofit and government organizations. * Microsoft Teams Calling setup (Auto-attendants & Call Queues) * Microsoft Teams Direct Routing with Audiocodes SBC * Microsoft Teams Direct Routing with Hosted Audiocodes SBC * Microsoft Teams Calling Plans & Operator connect * Luware Nimbus routing and contact center solutions on Microsoft Teams * Roger365 contact center solutions on Microsoft Teams * Skype For Business on-premise to Microsoft Teams migrations * Teams devices and Teams Rooms systems

I specialize in VoIP solutions with a focus on RingCentral (EX & CX) and Zoom (Phone & CC) project implementation and ongoing support. As a subject matter expert in the field, I work with businesses of all sizes to streamline communication systems, resolve complex technical challenges, and deliver seamless transitions to cloud-based telephony. Here's what you can expect when working with me: Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With experience in RingCentral, Avaya, Zoom and Vonage, I'm well-versed in the intricacies of these platforms both in its UCaaS and CCaaS versions. Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions. Who I Serve: From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few. Here is a list of the most common tasks I perform within a VoIP platform: Call queues / Auto Attendant - IVR Call Forwarding / Call Routing Voicemail Setup / Custom Answering Rules Porting / User setup / Limited extensions SMS Automation** (10DLC) Multi Site Call logging expert / Audit trail Announcement / Audio greetings - Voice over Desk Phone Provisioning I'm here, ready to be your partner in enhancing your communication systems. Reach out to me here on Upwork and let's start a conversation, looking forward to understanding your unique needs and finding the perfect solution for you!

Are you looking for a perfect blend of skills, experience, and value? Look no further, because I am the person you need! With over 11 years of diverse work experience, I have built a reputation for delivering professional, efficient, and high-quality customer support to various companies and clients. As an expert in the field of customer service, I have successfully managed multiple teams, providing assistance to customers through phone, chat, and email channels. I am well-versed in utilizing a range of tools, including: Ticketing and Customer Comms Tools: -Zendesk -Freshdesk -Intercom -Hubspot -ReAmaze -Gorgias -Front -Salesforce -Live Chat -AirCall Ordering Tools -Shopify -Shipbob -Shipstation -Chargedesk -Network Solutions CRM -Salesforce -Hubspot -Sophros -Exigo Data Analysis -GoodData -Zendesk Analytics -Amplitude -Looker Project Management: -Google Suite -Slack -Skype -MS Teams -Asana -Confluence -JIRA -SendGrid Fraud and Safety: -Stripe -PayPal -Sift Science I am always eager to learn and adapt to new tools that facilitate efficient work processes. With my quick learning ability, I can swiftly master the tools necessary for any given field. Previously, I have successfully managed customer support teams, trust and safety teams, as well as fraud prevention teams. I am well-versed in various project management styles and adept at applying them to meet the unique needs of clients and teams. I am committed to meeting deadlines without compromising on quality. While I excel as a leader, I also thrive on collaboration, working together with others to achieve shared objectives. I am excited to connect with you, providing exceptional client service and assisting you with any other support you may need!

Customer Service | Escalation | Live Chat Support | Email & Ticket Support | Virtual Assistant | Data Entry | Chargeback Disputes | Zendesk | Gorgias | Tidio | Freshdesk | Gmail | Google Workspace | Facebook Meta | FB Messenger | Shopify | CJ Dropshipping | Recharge | Skio | Loox Reviews | TikTok Shop Chat | Amazon Seller Central | Fulfillrite | Gooten | Disputifier | Trello | Google Drive, Sheets, & Docs | Google Voice | Slack | Skype | WhatsApp | Telegram | DingTalk With over 20 years of experience in customer service and leadership support, I have developed a genuine passion for helping people, creating positive customer experiences, and building strong professional relationships. I bring professionalism, reliability, and a positive attitude to every role I take on, along with the initiative and adaptability needed to thrive in remote and fast-paced environments. Throughout my career, I have worked with a wide range of customers, accounts, and industries, always focusing on delivering service that is both efficient and personal. I enjoy solving problems, handling escalations with care and professionalism, and making customers feel heard, valued, and supported. My ability to stay organized, communicate clearly, and remain calm under pressure has allowed me to consistently exceed expectations and build lasting customer relationships. As an Escalation Lead Supervisor, I have successfully handled complex customer concerns, supported daily operations, and helped create a positive and productive work environment. I believe strong leadership starts with trust, positivity, and teamwork, and I take pride in encouraging collaboration while maintaining high standards of service and performance. Some of the strengths I bring include: Exceptional customer service and communication skills Strong problem-solving and conflict-resolution abilities Attention to detail and organizational skills Time management and multitasking Leadership support and operational coordination A positive, solution-focused mindset I also understand the importance of customer loyalty and brand reputation. By creating meaningful customer interactions and delivering consistent support, I have helped businesses strengthen customer retention, encourage repeat business, and build positive relationships with their clients. I would love the opportunity to bring my experience, dedication, and enthusiasm to your team. I am confident that my background and passion for customer service would make me a valuable addition to your organization, and I look forward to the possibility of contributing to your continued success.

Looking for an 𝙀𝙓𝙋𝙀𝙍𝙄𝙀𝙉𝘾𝙀𝘿 𝙀𝙓𝙀𝘾𝙐𝙏𝙄𝙑𝙀/𝘼𝘿𝙈𝙄𝙉𝙄𝙎𝙏𝙍𝘼𝙏𝙄𝙑𝙀 𝘼𝙎𝙎𝙄𝙎𝙏𝘼𝙉𝙏 + 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 for the long haul? Search no more! 🌟 🌟 3+ years of PRO Virtual Assistance Experience Hi, I’m Lara — your whimsy VA 🧙‍♀️ I bring a mix of structure, creativity, and reliability to every task. I like making things easier for people, whether that’s organizing chaos, supporting teams, or helping clients feel taken care of. ✨ Here’s how I can support you👇🏼👇🏼👇🏼 🔥 𝙅𝙞𝙡𝙡-𝙤𝙛-𝙖𝙡𝙡-𝙩𝙧𝙖𝙙𝙚𝙨 ➜ I’ve handled a wide range of executive-level tasks, from team leadership and sales training to invoicing, reporting, email marketing, and day-to-day admin work. I step in where I’m needed and make things run smoothly. 🔥 𝙇𝙚𝙖𝙙𝙚𝙧𝙨𝙝𝙞𝙥 & 𝙏𝙧𝙖𝙞𝙣𝙞𝙣𝙜 ➜ I’ve managed and guided teams (especially creatives), and I genuinely enjoy helping people grow. Teaching and mentoring come naturally to me. 🔥 𝘾𝙡𝙞𝙚𝙣𝙩 𝙊𝙪𝙩𝙧𝙚𝙖𝙘𝙝 ➜ Building connections is one of my strengths. I’m comfortable reaching out, nurturing leads, and maintaining strong client relationships. 🔥 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 & 𝙏𝙚𝙘𝙝 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 ➜ With hands-on experience in UPS customer service and technical support for a VoIP company, I know how to handle concerns, solve problems efficiently, and keep customers satisfied, even in high-pressure situations. 🔥 𝙂𝙚𝙣𝙚𝙧𝙖𝙡 𝘼𝙙𝙢𝙞𝙣 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 ➜ Think of me as your flexible sidekick, calendar management, inbox organization, reports, data entry, research, content editing… I’ve got you covered. 🔥 𝙊𝙥𝙚𝙣 𝙩𝙤 𝙐𝙥𝙨𝙠𝙞𝙡𝙡 ➜ I’m always learning. I pick things up quickly and I’m not afraid to take on new tools or responsibilities 😉 👩🏻‍💻 Tech-savvy? Definitely. I basically eat these tools for breakfast: ✦ Google Workspace ✦ Microsoft 365 ✦ Discord ✦ Asana ✦ Trello ✦ Slack ✦ Zoho ✦ Zoho SalesIQ ✦ Freshdesk ✦ Zendesk ✦ Ring Central ✦ TeleConsole ✦ Canva ✦ Procreate ✦ Photoshop ✦ Clip Studio Paint 🟢 Ready to add ✨a touch of Lara✨ to your team? Let’s make things happen. 💬 Send me a message 📞 Let me know when you’re free for a quick call “I never dreamt of success, I worked for it.” Lara 🌸

Helped businesses deploy Microsoft Teams Phone, Genesys Cloud CX, SIP Trunks, and AudioCodes SBC solutions, reducing telephony issues and improving call reliability for contact centers and enterprise environments. Specialized in Microsoft Teams Phone, Genesys Cloud CX, SIP Trunking, and AudioCodes SBC with experience delivering cloud voice and contact center solutions for SMB and enterprise customers. 🔹 Microsoft Teams & Voice Solutions ✔️ Microsoft Teams Direct Routing ✔️ Operator Connect & Calling Plans ✔️ Auto Attendants & Call Queues ✔️ PSTN Integration & SBC Configuration ✔️ Multi-provider SIP failover routing 🔹 VoIP & Contact Center Expertise ✔️ SIP, E1, PRI integrations ✔️ AudioCodes SBC configuration & troubleshooting ✔️ Genesys Cloud CX (BYOCC, SIP Trunks, Routing) ✔️ Call recording & voice security ✔️ VoIP troubleshooting (RTP, TLS, SRTP, QoS) 🔹 Cloud & Infrastructure ✔️ AWS & Azure deployments ✔️ Hybrid cloud architecture ✔️ VPNs, Firewalls, Load Balancers ✔️ DNS, SPF, DKIM, DMARC & Email deliverability ✔️ High-availability & secure network design