Hire the Best Intercom Specialists

Most support hires only clear your backlog but I clear your backlog, identify what's causing it, brief your product or engineering team, and build the documentation that stops those tickets from coming back and your support operation improves every week, not just gets maintained. I work with SaaS companies and B2B tech platforms that need someone who can step in immediately, handle complex technical issues without escalation chains, and deliver the kind of customer success experience that keeps users from churning in the first 90 days. What I bring that most support specialists don't: I understand SaaS products at a functional level. I can read error logs, reproduce bugs, write clear reproduction steps for engineering, and explain technical fixes to non-technical users in the same day, without back-and-forth. In past roles, I have managed 150+ tickets per week while maintaining a CSAT score above 95%. That cuts your resolution time and protects your retention. WHAT I HANDLE ⚡ Ticket & Email Support High-volume inbox management, real-time triage, and full end-to-end resolution across Zendesk, Freshdesk, Intercom, and Gorgias. No loose ends. SLA-aware from day one. 🔧 Technical Troubleshooting & Bug Reporting I diagnose platform issues, guide users through fixes, write structured bug reports for dev teams, and track patterns that reveal product gaps, reducing repeat contacts and backlog growth. 🚀 SaaS Onboarding & Customer Success I walk new users through your product with clarity, cutting time-to-value and reducing early churn before it shows up in your monthly metrics. A smooth onboarding is your first customer success win. 🔥 Escalation & Retention Handling Refund requests, frustrated enterprise customers, high-stakes conversations handled with a calm, solutions-first approach that protects the relationship and your revenue. 📚 Help Center & Knowledge Base I convert recurring issues into structured FAQs, help articles, and response templates building a self-serve layer that reduces inbound volume over time. Every case I close makes your documentation stronger. TOOLS Zendesk · Freshdesk · Intercom · Gorgias · HubSpot CRM · Jira · Confluence · Notion · Slack · Google Workspace · RingCentral WHY SAAS TEAMS WORK WITH ME → I resolve issues on first contact, reducing repeat tickets and protecting your CSAT score → I surface product patterns from support data and your product team gets actionable bug reports, not noise → I document everything and your knowledge base grows automatically as I work → I communicate in plain language across customers, engineers, and product managers → Available immediately for full-time, part-time, or short-term coverage If you're running a SaaS or B2B platform and need a customer support and customer success specialist who thinks beyond the ticket queue send me a message let's talk.

Hey there, I'm Bushra, and I've been rocking the freelancing world on Upwork for quite some time now as I have been a top-rated freelancer for many years on Upwork! I have a Bachelor's in Computer Science under my belt, and I've spent the past seven years diving into customer support, technical assistance, and virtual aid. I have handled so many projects as a technical customer support and I have a hands on experience in setting up Zendesk, FreshDesk, Gorgias, GHL and Intercom. I've seen it all, armed with fluent English communication skills and enriched experience working for eCommerce and Dropshipping stores. I have handled many Dutch, German and French stores. I have worked on my Crypto/Bloackchain projects as a tech customer service specialist. I've worked with most of the platforms and honed a lot of experience; Mainly: PatPat, Classtag, and Adidas. From Gorgias to GoHighLevel, Shopify to Klaviyo, and Jira to Clickup. I'm fluent in adapting platforms and tools. And trust me, I'm not just talking the talk—I've put in the hours and the hustle to master each one. But here's the twist: it's not only about the tools; it's about trust and communication. I firmly stand by the belief that trust and clear communication are the pillars of any fruitful endeavor. Whether it's diving into the realm of automation, creating chatbots, or refining triggers and routing systems using platforms like Zendesk, Freshworks/Freshdesk, or Intercom, I've consistently stick to these principles. I have great Saas customer service (Tier 1 and Tier 2) experience in Blockchain / Cryptocurrency and I have done many projects on them. I have worked as a Chat, Phone, and Email Support for US companies and I have worked as a Technical Email Support for AT&T Inc. in 2021. Also, I have worked as an email support and chat support for many UK-based companies. I've had the privilege of working with a diverse array of platforms and tools, each contributing to my expertise and proficiency. Here's a concise list of platforms and tools I have worked with: Overall, if you're looking for a virtual assistant who is not only skilled but also trustworthy and communicative, then Give me a challenge, and I'll rise to meet it.

Hi, I’m Geogen 👋 Most support specialists answer tickets; I optimize the entire ecosystem. ;) By merging a background in AI Engineering with a consistent track record of high-level technical support, I bridge the gap between complex API technicalities and seamless human experiences. I don’t just solve problems—I build the automation that prevents them. 📊 Impact by the Numbers Top-Rated Plus Status: Recognized in the top 3% of talent on Upwork for consistent excellence. 15% Escalation Reduction: Designed custom Intercom-to-ClickUp workflows that solve bugs at the source. 30k+ Users Managed: Scaled technical support operations across global B2B and B2C SaaS platforms. 7-Year Technical Tenure: Deep experience ranging from Senior Data Auditing to Product Support Management. 🚀 My Growth-First Approach CX Strategy & Audit: Identifying "silent growth killers" in your funnel to increase NPS and retention. Technical Implementation: Deep-tier debugging of REST APIs, Webhooks, and custom Python/JS environments. AI Operations: Architecting agentic workflows and training AI models using NotebookLM and custom datasets to streamline support. Process Improvement: Bridging the gap between C-Level goals and Engineering teams to ensure product feedback is actionable. 🛠 Technical Ecosystem CRMs & Ticketing: Intercom (Expert), Hubflo, HubSpot, Zendesk, Freshdesk, and Zoho. Automation & Data: Zapier, Python, SQL, JS, and PHP. Project Management: ClickUp, Jira, Monday, and Trello. All I can do is growth, nothing more. ;) Your customers’ success is my success. If you are ready to remove the friction and build a smoother path to your growth, let’s connect!

Are you looking for a perfect blend of skills, experience, and value? Look no further, because I am the person you need! With over 11 years of diverse work experience, I have built a reputation for delivering professional, efficient, and high-quality customer support to various companies and clients. As an expert in the field of customer service, I have successfully managed multiple teams, providing assistance to customers through phone, chat, and email channels. I am well-versed in utilizing a range of tools, including: Ticketing and Customer Comms Tools: -Zendesk -Freshdesk -Intercom -Hubspot -ReAmaze -Gorgias -Front -Salesforce -Live Chat -AirCall Ordering Tools -Shopify -Shipbob -Shipstation -Chargedesk -Network Solutions CRM -Salesforce -Hubspot -Sophros -Exigo Data Analysis -GoodData -Zendesk Analytics -Amplitude -Looker Project Management: -Google Suite -Slack -Skype -MS Teams -Asana -Confluence -JIRA -SendGrid Fraud and Safety: -Stripe -PayPal -Sift Science I am always eager to learn and adapt to new tools that facilitate efficient work processes. With my quick learning ability, I can swiftly master the tools necessary for any given field. Previously, I have successfully managed customer support teams, trust and safety teams, as well as fraud prevention teams. I am well-versed in various project management styles and adept at applying them to meet the unique needs of clients and teams. I am committed to meeting deadlines without compromising on quality. While I excel as a leader, I also thrive on collaboration, working together with others to achieve shared objectives. I am excited to connect with you, providing exceptional client service and assisting you with any other support you may need!

I'm a Customer Support Manager with 5+ years of experience helping eCommerce and service-based businesses build reliable, efficient, and customer-centric support operations. Whether you need someone to manage your support team, streamline helpdesk workflows, or be the calm voice that turns unhappy customers into loyal ones, I deliver results. What I bring to your business: 🔹 Customer Support Operations — End-to-end ticket handling, escalation management, and quality assurance across email, live chat, and messaging channels. 🔹 Helpdesk Management — Hands-on experience with Zendesk, Freshdesk, Freshchat, LiveChat, and Tidio — setting up, managing, and optimizing support systems for speed and efficiency. 🔹 eCommerce Support — Order management, refunds, returns, and customer communication via Shopify, keeping your post-purchase experience smooth and your reviews positive. 🔹 Team & Project Management — Coordinating support workflows, maintaining SOPs, and ensuring your team hits response time and CSAT targets consistently. 🔹 CRM & Tool Proficiency — Experienced with Talkto, Tidio, Freshdesk, Freshchat, LiveChat, Zendesk, and Shopify — quick to adapt to new platforms and processes. I don't just respond to customers — I build organized, repeatable support systems that reduce churn, improve response times, and make your operations run without constant follow-up. My approach is proactive, communication-first, and always aligned with your business goals. If you're looking for a reliable, professional Customer Support Manager who treats every customer like they matter, let's connect. I'm ready to hit the ground running. 📩 Send me a message or invite me to your job, let's talk about how I can help your business grow.

Are you overwhelmed with tech/saas expert, customer support, tech queries, billing issues, or email customer service specialists? Let me take the weight off your shoulders. I'm Muhammad Owais, a Customer Service & Technical Support Specialist with over 7 years of hands-on experience helping SaaS, E-commerce, and B2B startups run smooth, scalable support operations. From Zendesk configuration to dispute resolution, I bring structure, speed, and strategy to your customer service stack. Worked for many companies as a virtual assistant. 💬 Tech Support (Tier 1 & Tier 2) •⁠ ⁠Deep experience in SaaS & Blockchain support •⁠ ⁠Helpdesk setup & ticket workflows (Zendesk, Freshdesk, Intercom, Gorgias) •⁠ ⁠Troubleshooting, onboarding, and knowledge base creation ✅ WHAT I DO BEST: 🛒 Shopify & E-commerce Support •⁠ ⁠Order tracking, subscriptions, refunds, chargebacks •⁠ ⁠Store admin: fulfillment, inventory, vendor management •⁠ ⁠Tools: Shopify, ShipStation, WordPress, PayPal, Stripe, Thrivecart, PaykickStart 💼 CRM & Admin Automation •⁠ ⁠Proficiency with Salesforce, Zendesk, Freshdesk, Intercom, Gorgias, & GHL. •⁠ ⁠Integration via Zapier, Jira, ClickUp, Asana, Make •⁠ ⁠Custom workflows, reporting dashboards, and email automation 💳 Billing & Chargebacks •⁠ ⁠Dispute management (Stripe, PayPal, Klarna, Airwallex) •⁠ ⁠VAT/Tax queries, custom invoicing, and refund processing •⁠ ⁠Documentation for policies, receipts, and preventive strategies 🛠 SaaS Documentation & Internal Content •⁠ ⁠FAQs, SOPs, Help Center articles, tutorials •⁠ ⁠Workflow documentation & internal team training guides 🏅 WHY CLIENTS LOVE WORKING WITH ME: ✔️ 7+ years in Customer Support & SaaS Ops ✔️ Complete CRM Support & Setup ✔️ Fluent, reliable, and extremely organized ✔️ 99% Job Success on Upwork ✔️ 🏆 Top Rated Plus — top 1.5% talent ✔️ 75% of clients return long-term ✔️ Trusted by teams at HackerRank, LastPass, Tumblr, ImagineLearning & more