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"Is your team losing hours to IT issues? I provide fast, reliable remote support resolving tickets, fixing network issues, and keeping systems running smoothly. I provide expert-level technical support for desktops, networks, and software. With over 10 years of experience, I have helped businesses streamline their IT operations. Let’s solve your tech challenges today!" Remote Desktop & Network Troubleshooting Office 365 / Google Workspace Setup & Support Microsoft Exchange & Active Directory Administration VPN Configuration & Security Support Software Installation, Maintenance & Support DNS, DHCP, and Server Management Firewalls, IDS, and antivirus systems IT Helpdesk & End-User Support

Experienced System Administrator with comprehensive expertise in managing, maintaining, and optimizing complex IT infrastructures. Specialized in enterprise-level server administration, cloud computing, and implementing robust security solutions. Committed to delivering reliable, scalable, and cost-effective IT solutions that align with business objectives. --- CORE COMPETENCIES -- System Administration: - Windows Server Administration (2012/2016/2019/2022) - Linux Server Management (RHEL, CentOS, Ubuntu, Debian) - Active Directory, DNS, DHCP, Group Policy Management - User Account Management and Access Control - System Performance Tuning and Optimization -- Cloud Infrastructure: - Amazon Web Services (AWS) - EC2, S3, RDS, VPC, IAM - Microsoft Azure - VMs, Storage, Azure AD, Networking - Google Cloud Platform - Compute, Storage, Networking - Cloud Migration and Hybrid Cloud Implementation - Cost Optimization and Resource Management -- Virtualization & Containerization: - VMware vSphere, ESXi, vCenter - Microsoft Hyper-V - Docker and Kubernetes - Container Orchestration and Management - Virtual Machine Deployment and Maintenance -- Network Administration: - Network Configuration and Troubleshooting - Firewall Configuration and Management - VPN Setup and Administration - Load Balancing and High Availability - Network Security and Monitoring --- TECHNICAL EXPERTISE - Operating Systems: Windows Server, Linux (Multiple Distributions), Unix, macOS - Database Systems: MySQL, PostgreSQL, Microsoft SQL Server, MongoDB, MariaDB - Web Servers: Apache, Nginx, IIS, Tomcat, LiteSpeed - Monitoring Tools: Nagios, Zabbix, Prometheus, Grafana, DataDog, New Relic - Backup Solutions: Veeam, Acronis, Bacula, AWS Backup, Azure Backup - Automation Tools: Ansible, Terraform, PowerShell, Bash Scripting, Python - Security Tools: Firewall Management, SSL/TLS, VPN Technologies, Security Auditing - Collaboration: Microsoft Exchange, Office 365, Google Workspace --- SERVICES PROVIDED -- Infrastructure Setup & Configuration - Server deployment and initial configuration - Network architecture design and implementation - Storage solution setup (SAN/NAS/DAS) -- Maintenance & Support - 24/7 system monitoring and alerting - Regular maintenance and updates - Performance optimization and troubleshooting - Incident management and resolution -- Cloud Services - Cloud migration planning and execution - Multi-cloud environment management - Cloud cost optimization - Disaster recovery setup -- Security Implementation - Security assessment and hardening - Backup and recovery strategy - Compliance management - Access control and authentication -- Documentation & Reporting - System documentation and runbooks - Regular performance reports - Capacity planning reports - Incident and change management documentation --- PROJECT EXPERIENCE - Successfully managed IT infrastructure for organizations ranging from startups to enterprises - Implemented high-availability solutions achieving 99.9% uptime SLA - Executed seamless cloud migrations with zero data loss - Designed and deployed disaster recovery solutions - Automated routine tasks reducing manual intervention by 70% - Optimized infrastructure costs resulting in 30-40% reduction in IT expenses --- PROFESSIONAL APPROACH -- Planning & Analysis - Thorough assessment of current infrastructure - Identification of improvement opportunities - Strategic planning aligned with business goals -- Implementation - Methodical deployment following best practices - Minimal disruption to business operations - Comprehensive testing and validation -- Support & Optimization - Proactive monitoring and maintenance - Continuous improvement initiatives - Regular performance reviews and optimization --- CERTIFICATIONS & QUALIFICATIONS - Microsoft Certified: Azure Administrator Associate - AWS Certified Solutions Architect - CompTIA Server+ and Network+ - ITIL Foundation Certified - Red Hat Certified System Administrator (RHCSA) --- AVAILABILITY & TERMS -- Engagement Types: - Hourly consultations - Fixed-price projects - Monthly retainer agreements - Emergency support services -- Communication: - Daily status updates - Weekly progress reports - Available via Upwork messages, email, Slack - Video conferencing for meetings -- Working Hours: - Flexible schedule across time zones - Emergency support available 24/7 - Response time within 2-4 hours -- WHY WORK WITH ME: Proven Track Record: Extensive experience managing diverse IT environments Reliable & Responsive: Quick turnaround times and consistent communication Cost-Effective Solutions: Focus on ROI and operational efficiency Security-First Approach: Emphasis on data protection and compliance Documentation: Comprehensive documentation for all implementations Knowledge Transfer: Training and support for your team Contact me today to schedule a consultation and take the first step toward optimizing your IT infrastructure.

Most organizations already have Microsoft 365. What they often don't have is a well-structured system behind the way work actually gets done. That usually shows up as approvals running through email, processes living in spreadsheets, documents without proper version control, and teams spending time on work that should largely run itself. That's typically where I get involved. I work with organizations to design and build Microsoft 365 solutions that bring proper structure to internal operations - built on SharePoint, Power Apps, Power Automate, and Power BI. I've been doing this for over 10+ years, working with organizations across the UK and Europe - operational teams, regulated environments, enterprise business functions. The work spans SharePoint Online, SharePoint On-Premises, and the Power Platform depending on what the situation calls for. The kind of work I do most: Building Power Apps that replace spreadsheet-based processes with proper business applications. Designing approval workflows in Power Automate with clean routing logic, escalation handling, and audit trails. Setting up SharePoint environments that are structured for the long term - right permissions, right architecture, right governance from the start. Building Power BI dashboards that give operational teams actual visibility into what's happening. Delivering document management systems where documents go through proper lifecycle stages before they're published. Setting up SharePoint intranets and employee portals that connect properly with Teams and Outlook. Connecting Microsoft 365 to external systems through REST APIs and custom integrations. Building AI-powered automation using AI Builder for things like invoice processing and document data extraction. Projects I'm regularly brought in for include document control and approval systems, procurement and purchase order workflows, capital project authorization, employee onboarding and HR self-service, inspection and compliance management, resource and room booking, operational reporting, and multi-level approval systems across Finance, Operations, and Executive functions. I don't typically get involved in single-task work. Most of the time a business process has grown beyond what email and spreadsheets can handle, or an existing system wasn't built properly and needs rethinking. That's the kind of problem I work on. The way I approach it is practical and architecture-led - clean data structures, maintainable logic, clear permissions, and a solution that the business can actually manage and build on going forward. If that sounds like what you're dealing with, I'm happy to take a look at what you have and talk through what a properly built solution would look like.

My extensive experience includes Microsoft 365 migration, Technical Support, Infrastructure Management, Cloud Computing, and Network/System Engineering. I am proficient in a wide range of products and technologies, including ✅ Microsoft Exchange Server [All Versions] Exchange SE and Exchange Online ✅ Migrate Microsoft 365 workloads such as Exchange Online, SharePoint Online, Teams, and OneDrive using Bittitan MigrationWiz. ✅ Microsoft 365 (Office 365) Tenant to Tenant migration (Email, Teams, OneDrive, and SharePoint) ✅ Google Workspace to Microsoft 365 migration ✅ Deploy and optimize Azure Virtual Desktop (AVD) ✅ Remote Desktop Services (RDS) ✅ Microsoft Windows Active Directory [All Versions] ✅ Microsoft Windows Server [All Versions], DNS, IIS ✅ Windows Server Remote Access VPN (SSTP, PPTP) and DirectAccess ✅ Hyper-V [All Versions] ✅ Microsoft Azure Backup Server (MABS) & Microsoft Azure Recovery Services (MARS) ✅ SharePoint [All Versions] ✅ Microsoft SQL [All Versions] ✅ Windows 7/8.1/10/11 . I hold several industry certificates, including Microsoft Microsoft Certified for the following titles. ⚡️Microsoft® Certified: Azure Virtual Desktop Specialty ⚡️Microsoft® Certified: Azure Solutions Architect Expert ⚡️Microsoft® Certified Azure Administrator Associate ⚡️Microsoft® Certified Solutions Expert: Productivity ⚡️Microsoft® Certified Solutions Associate: Windows Server 2016 ⚡️Microsoft® Certified Solutions Expert: Exchange Server ⚡️Microsoft® 365 Certified: Teams Administrator Associate ⚡️Microsoft® Certified Solutions Associate: Office 365 ⚡️Microsoft® Certified Solutions Expert: SharePoint 2013 ⚡️Microsoft® Certified Solutions Associate, Windows Server 2012 ⚡️Microsoft® Certified IT Professional (MCITP) Enterprise Administrator: Windows Server 2008 If you're looking for a reliable and experienced Infrastructure and Cloud Solutions Architect who can deliver results, please don't hesitate to get in touch. I look forward to the opportunity to work with you. Key Points Over 20 years of experience as an Infrastructure and Cloud Solutions Architect with Microsoft Certified Solutions Expert (MCSE) credentials. Deliver high-quality technical solutions and support with a strong focus on long-term client relationships and continuous value. Full-time independent consultant passionate about helping businesses navigate the digital landscape. Open to short-term, long-term, and ad-hoc projects, offering tailored solutions based on individual client needs.

I have more than 15 years of programming experience. As a freelancer, I have broad experience: I developed web (ASP.NET, Python, PHP), desktop (C++, C#, Python — Linux and Windows) and mobile (Android — Java, C++) applications. I list here some of my jobs. C#: * clubspeed.com — a large software suite for family entertainment clubs; included C# code (80%), including CoreApi and ASP.NET Razor, plus PHP (Laravel) and Node.js code (for low-level car racing control tasks). I developed it as a team member. * qadra.com — a financial company; C# code (80%), Python (some microservices are Python/Flask based, 20% of code), AWS-hosted with Docker containers and Lambdas. I developed it as a team member. * enven.nl — implemented from scratch their non-public partners portal: ASP.NET Razor and some CoreApi endpoints. * ASP.NET website for house rentals. * ASP.NET website for remote control of a robotic device via a WebSocket connection. * Vegetable-oil plant automation desktop program (C# + WinCC). Python: * Embeddable fact-checking chat that uses the LangGraph framework to implement a customizable LLM/AI backend (OpenAI, DeepSeek, Hugging Face, or Ollama). It allows administrators to embed the component in their websites so users can ask questions about facts described in articles and verify whether facts listed in an article are true. It included agentic code and many external APIs to check facts (not just asking an LLM), and even computer vision to inspect website photos (OpenCV). Backend is FastAPI. * AI/LLM-based ad selection for a website (FastAPI and LangGraph). It processes website text or chat messages and selects ads of different types related to the content. It contains SDKs for embedding ads on many platforms, including Go, React, and plain HTML. * Polish-language training software, based on Django and LangGraph. * Many small projects: desktop scripts, web scraping (Selenium and related tools), and simple AI agents. C++: * Factory equipment monitoring system (Ubuntu Linux, custom server over TCP/IP, web interface in PHP). * Many small projects, some of which are mentioned in reviews on this profile; many are non-public. * Powerful software for automated ad submission on social networks (massive bots that send millions of messages). PHP: * 20+ websites — without CMS, with my own CMS, and with open-source Drupal, WordPress and Joomla CMSs. * Backends for Android applications. Android: * SOCKS5 proxy application that allows sharing mobile VPN with non-mobile clients via the SOCKS protocol. * Many WebView-based "business card" applications. * Dating-related applications, including erotic puzzles. Human emulation: * Spam bots — I cannot provide a specific list of such software for legal reasons. * Automatic checkout on eBay and similar websites. * PayPal automatic payments. * Data scraping, including air tickets and goods in online stores. Reverse engineering — I cannot provide a specific list of reverse-engineered software for legal reasons. * Java bytecode reverse engineering, including Android. * .NET bytecode reverse engineering. * Machine code for 32-bit and 64-bit x86 and ARM CPUs. Assembler: * High-performance cryptographic library for x86\_64 CPUs.

As a highly experienced IT professional with over 12 years of expertise in Helpdesk IT Support Tier 2, I am dedicated to providing exceptional technical support to businesses of all sizes. My service encompasses a wide range of activities aimed at ensuring the efficient functioning of your IT environment. Here's what you can expect from my Helpdesk IT Support Tier 2 service: Advanced Troubleshooting: I have a deep understanding of IT systems, networks, and software applications. When issues arise, I can quickly identify the root cause and provide effective solutions, minimizing downtime. User Assistance: I offer prompt and friendly assistance to end-users, helping them with technical issues, software installations, account setups, and general IT-related inquiries. Ticket Management: I am well-versed in ticketing systems and can efficiently manage and prioritize support requests, ensuring that critical issues receive immediate attention. Remote Support: With the ability to provide remote support, I can resolve issues efficiently without the need for on-site visits, reducing costs and minimizing disruptions. Documentation: I maintain comprehensive documentation of support activities, including solutions to common problems, to facilitate knowledge sharing and future reference. Escalation Handling: In cases that require Tier 3 support or specialized attention, I am proficient in escalating issues to the appropriate teams or experts. Software and Application Support: I am experienced in supporting a wide array of software and applications, including Microsoft Office Suite, Adobe products, email clients, QuickBooks, Sage and more. Service 2: Server Administration Tier 3 With over a decade of hands-on experience in Server Administration Tier 3, I offer specialized expertise in managing and optimizing server environments. My service is tailored to meet the specific needs of your organization's server infrastructure. Here's what you can expect from my Server Administration Tier 3 service: Microsoft Azure Cloud Services: I am well-versed in Microsoft Azure, including the provisioning, configuration, and management of virtual machines, storage, and other Azure services. I can help you leverage the cloud for scalability, cost-efficiency, and flexibility. Server Deployment and Maintenance: I have a proven track record in setting up, configuring, and maintaining Windows and Linux servers, ensuring they operate at peak performance. Security and Compliance: I implement robust security measures to protect your servers and data, including regular updates, firewall configuration, access controls, and compliance with industry standards. Backup and Disaster Recovery: I design and implement reliable backup and disaster recovery solutions to safeguard your critical data and minimize downtime in case of unforeseen events. Performance Optimization: I continuously monitor server performance and fine-tune configurations to ensure optimal resource utilization and response times. Firewall Expertise: I have extensive experience working with various firewall technologies, including Pfsense, Fortinet, Sophos, WatchGuard, and SonicWALL. This expertise allows me to secure your network infrastructure effectively. Patch Management: I handle patch management, applying updates and security patches to servers in a timely manner to mitigate vulnerabilities. 24/7 Monitoring: I offer round-the-clock monitoring to detect and address server issues proactively, reducing the risk of service interruptions. Documentation and Reporting: I maintain detailed documentation of server configurations, changes, and performance metrics. Regular reporting keeps you informed about the health and status of your server infrastructure. Scalability Planning: I work with you to plan for future growth, ensuring your server infrastructure can scale seamlessly to accommodate your organization's evolving needs. My commitment to excellence, in-depth technical knowledge, and extensive experience makes me the ideal partner for all your Helpdesk IT Support Tier 2 and Server Administration Tier 3 requirements. I will provide you Free IT Security Audit and IT Awareness Trainings to staff and implementations of recomendatons of report. I look forward to collaborating with you to optimize your IT environment and drive your business's success. I’m ready willing to help as much as possible in your organization/Business tech issues. Looking forward to reply your queries.