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My experience in the VOIP domain has been for 17 years. My customer satisfaction is my goal. I have extensive experience with Asterisk/Kamailio systems, as well as Linux and network administration. I have the ability to do advanced troubleshooting . Website : my.itcallinfo.info My expertise on this: * Asterisk, Kamailio, OpenSips, FreePBX, A2billing, SIP, H323, IAX, Webrtc, hylafax, Asterisk-Pannel, iaxmodem, rtpproxy, MediaProxy, WebRTC, SipML5, SMS API, IVR (Interactive Voice Record),Wireshark *AI Agent, STT,LLM,TTS, LiveKit, Pipecat, ElevenLabs * IP routing, router configuration (cisco, iptables routing), switch, Vlan, VPN (Ipsec linux, cisco vpn, fortigate, OpenFire). * Fail2ban, Iptables, OpenSwan, Squid, Cisco FirePower, Vmware, Proxmox * Php, Mysql, Postgresql, sqlite, Mongodb, Bash , LUA , Java, AGI, AMI * Roundcube, Zimbra, Zabbix, Smokeping, munin, Nagios, Cisco NetFlow, Voipmonitor * Git, Ansible, bitbuket, atlassian My time is my value. So when you choosing me you can expect that job will be done in short terms and perfect. I don't like to do something that not need be done. @linkedin linkedincom/in/alaeddine-hertelli/

I am a VoIP and Telephony Engineer with extensive experience in 3CX, VICIdial, Asterisk, FreeSWITCH, Twilio, SIP Trunking, and DID number provisioning. I help businesses build, optimize, and maintain reliable communication systems for call centers, telemarketing operations, and enterprise telephony environments. My expertise includes PBX installation and configuration, SIP trunk integration, number porting, IVR design, call routing, predictive dialer setup, inbound and outbound call center solutions, and VoIP troubleshooting. I am also experienced with Linux server administration, cloud deployments, and API integrations for voice and SMS applications. Whether you need a complete call center deployment, 3CX configuration, VICIdial optimization, Twilio integration, SIP troubleshooting, or ongoing telephony support, I can deliver scalable and dependable solutions tailored to your business needs. Core Skills: • 3CX PBX Administration • VICIdial Installation & Management • Asterisk & FreeSWITCH Development • Twilio Voice & SMS Solutions • SIP Trunk Configuration • DID Number Provisioning & Porting • Predictive & Power Dialers • IVR & Call Flow Design • Linux Server Administration • VoIP Troubleshooting & Optimization • CRM & API Integrations • Call Center Infrastructure Setup I focus on delivering reliable communication systems that improve efficiency, call quality, and business performance. 3CX, VICIdial, Asterisk, FreeSWITCH, Twilio, VoIP, SIP, SIP Trunk, DID Numbers, PBX, IP PBX, Hosted PBX, Cloud PBX, Telephony, Telecom, Telecommunications, Call Center, Contact Center, Predictive Dialer, Power Dialer, Auto Dialer, Progressive Dialer, Call Routing, IVR, Interactive Voice Response, Call Queue, Ring Groups, Voicemail, Call Recording, Number Porting, SIP Carrier, Voice Gateway, Session Border Controller, SBC, WebRTC, SMS Gateway, Twilio Voice, Twilio SMS, Twilio API, Linux Administration, CentOS, Ubuntu, Debian, Rocky Linux, AlmaLinux, MySQL, MariaDB, PostgreSQL, Apache, Nginx, SSH, VPN, Firewall, Networking, TCP/IP, UDP, RTP, QoS, NAT Configuration, VoIP Troubleshooting, SIP Debugging, SIP Trace, Wireshark, CRM Integration, Salesforce Integration, HubSpot Integration, Zoho CRM, Pipedrive, API Integration, REST API, PHP, Python, Bash Scripting, AGI Scripts, Call Flow Design, Inbound Calling, Outbound Calling, Lead Management, Telemarketing, Cold Calling Systems, Voice Broadcasting, Bulk SMS, DID Provisioning, SIP Registration, Carrier Integration, Call Monitoring, Queue Management, Agent Management, Multi Tenant PBX, Failover Configuration, High Availability, Cloud Deployment, AWS, DigitalOcean, Vultr, Linode, Dedicated Servers, VPS Setup, Server Migration, System Optimization, VoIP Security, Fraud Prevention, FreePBX, Issabel PBX, FusionPBX, Elastix, Yeastar, Grandstream, Fanvil, Yealink, Polycom, Cisco VoIP, Sangoma, OpenSIPS, Kamailio, Voice API, Telecom Consulting, Call Center Setup, VoIP Engineer, Telephony Engineer, SIP Expert, 3CX Expert, VICIdial Expert, Twilio Expert, Asterisk Expert, FreeSWITCH Expert, Linux Server Administrator, Network Engineer, Technical Support, System Administration, Remote Support, Cloud Communications, Unified Communications, UCaaS, Business Phone System, Enterprise Telephony, Call Center Optimization, Dialer Configuration, Lead Campaign Management, Real Time Reporting, Call Analytics, Voice Solutions, Telecom Infrastructure, Contact Center Solutions, VoIP Deployment, PBX Installation, SIP Configuration, DID Management, Call Center Technology, Telecom Solutions

LiveKit, WebRTC, SIP/VoIP, Electron, AI, video, audio, real-time software development at scale. 600M+ AI call minutes a month (Nucleus). $10M+ ARR EdTech (BrainCert). Enterprise VMS surveillance for 50,000 users (VALT). 𝗙𝗿𝗲𝗲 𝗣𝗥𝗗 𝗳𝗼𝗿 𝗻𝗲𝘄 𝗽𝗿𝗼𝗷𝗲𝗰𝘁𝘀, 𝗳𝗿𝗲𝗲 𝗰𝗼𝗱𝗲 𝗿𝗲𝘃𝗶𝗲𝘄 𝘄𝗶𝘁𝗵 𝗶𝘀𝘀𝘂𝗲 𝗿𝗼𝗼𝘁𝘀 𝗼𝗿 ~𝟱𝟬𝗵 𝘁𝗿𝗶𝗮𝗹 - 𝗳𝗼𝗿 𝗲𝘅𝗶𝘀𝘁𝗶𝗻𝗴 𝗼𝗻𝗲𝘀. I'm the CEO of Fora Soft, and personally architect every project. You get an owner accountable for delivery and senior judgment from day one, not a junior learning WebRTC on your budget. ⚠️ DM or invite me - I respond within 2 hours. WHAT I'VE BUILT (selected): → SpeedSpace (LiveKit) - remote video production on LiveKit, WebRTC, and FFmpeg. Makes content for Netflix, HBO, and Electronic Arts. Shown at Paris Fashion Week. → Nucleus .com (SIP/VoIP) - WebRTC and SIP business phone system for the Canadian telecom Fibernetics. 600M+ call minutes a month, 5,000+ businesses, AI voice agents, SOC II, HIPAA. → FRP.live (Electron) - desktop and AI music platform. 720,000+ licensed tracks from Sony, Universal, and Virgin. Used by 12,000+ DJs. → VocalViews .com (WebRTC) - research platform with 1M+ participants, used by Samsung, McDonald's, Google, Netflix, TikTok, Adobe. → Tyxit .com (Electron, audio) - Electron desktop app for sub-30ms live music. Performed at the Montreux Jazz Festival. $1.3M raised, partnered with Karmine Corp. → VALT ipivs .com (Wowza, WebRTC) - video recording, streaming, surveillance SaaS platform. 770+ US organizations, 2,500 IP cameras, 50K+ users. From $1M revenue in the launch year to $9.7M now. 12 years’ partnership. → Live Eye (Electron) - AI retail surveillance. 10K+ locations, $5M+ fraud prevented. → BrainCert .com - the first HTML5 + WebRTC virtual classroom. 100K+ customers, 500M+ classroom mins. → Sprii - €365M+ in live commerce sales. 72K+ live events. → StreamLayer - interactive sports overlays, $14.1M raised. NBC, CBS, Red Bull, Chelsea FC. PROBLEMS I SOLVE (with proof from real projects): • When third-party SaaS gets too expensive at scale: replaced GoogleDocs, Zoom and Discord with a custom LiveKit platform, 2,000 students in one live class (Scholarly: 15,000+ users) • Sub-30ms latency for live music (Tyxit, Electron app: Montreux Jazz) • SIP/VoIP calling at scale: WebRTC-to-SIP bridges, FreeSWITCH, Telnyx (Nucleus, 5K+ businesses) • AI surveillance on Electron desktop apps: $5M+ fraud prevented across 10K+ locations (Live Eye) • AI voice agents processing 600M+ call min/mo (Nucleus) • Secure video conferencing at enterprise scale: up to 500 participants, AES-256 (iMind: used by PwC and national telecoms) • Computer vision: 99.5% face recognition, 500K+ plates/day (Mindbox .ai) • Live commerce at €365M+ sales (Sprii: 72K+ events, 3K+ brands) • Sports tech: Premier League (Vokalo), NBC/CBS/Red Bull (StreamLayer, $14.1M raised) SPEC-FIRST AGENTIC AI: I work spec-first, not vibe-first. As CEO and architect, I write the full spec and architecture before any code. Then my senior team drives AI agents against strict guardrails to build production-grade systems. You get AI speed with the stability of a senior team. TECH I WORK WITH DAILY: ◆ Real-time, video, and audio: WebRTC, LiveKit, MediaSoup, MOQ, Ant, Kurento, Janus, Jitsi, Agora, FFmpeg, GStreamer, Wowza, HLS/DASH, RTMP/RTSP ◆ VoIP and telecom: SIP, FreeSWITCH, Telnyx, Twilio, Vonage ◆ Backend: Node.js, NestJS, Python, Go, PHP, PostgreSQL, MySQL, MongoDB, Redis ◆ Frontend and desktop: Electron, React, Next.js, Vue, Angular, JavaScript, TypeScript ◆ AI/ML: OpenAI API, Whisper, Deepgram, Speechmatics, Amazon Polly, TensorFlow, PyTorch, OpenCV ◆ Mobile: React Native, Flutter, Swift, Kotlin ◆ Infra: AWS, GCP, Azure, Docker, Kubernetes, CI/CD WHO I HELP: • Startups building their first video MVP • Scale-ups hitting WebRTC performance walls • Enterprises needing HIPAA/SOC2 video HOW I WORK: 1. 30-min call – assess your project honestly (including if we're NOT the right fit) 2. Written architecture + estimate within 24 hours 3. Dedicated team assigned within 1 week 4. I stay involved throughout – architecture reviews, tech decisions, escalations WAYS TO ENGAGE: build from scratch, drop in on the hard WebRTC/LiveKit/SIP/Electron modules, or rescue a stalled build. WHY FORA SOFT: 100% JSS, $10M+ earned, 925 jobs, 403K+ hours, 400+ clients across 17+ countries, 20 years in video, audio, and real-time software, Top WebRTC Developer 2022 and Top Telecom Developer 2024, 1 of 400 developers passes our internal selection. CLIENT FEEDBACK: "We've been working together for 10 years and continue. Fora Soft planned and built our entire video SaaS from scratch across web, iOS and Android." - Dustin, CTO @ VALT (50k users, 770 organizations, 2,500 IP cameras) ⚠️ Press Invite or message me. I'll send back a PRD, architecture, and an estimate within 24 hours.

⌚ Full-Time Freelancer on Upwork With 20+ years of experience in technology, automation, and client-focused solutions, I help businesses scale, innovate, and succeed through both strategic consulting and hands-on execution. key offerings include: Product & Application Excellence: QA automation, digital marketing, branding, mobile apps, CRM/ERP, Blockchain, UX/UI websites, Salesforce, and cloud solutions. AI & Emerging Tech: AI/ML, chatbots, IoT, NLP, conversational AI, and custom software development. Automation & SaaS: AI-driven automation and tailored SaaS platforms. Telephony & Communication: Twilio, FreeSWITCH, IP PBX, IVR, SMS broadcasting, OpenSIP, RVM, and custom call center solutions. I am keen to collaborate on projects where I can deliver measurable impact—whether enhancing customer engagement, streamlining operations, or building scalable digital ecosystems. Would you be open to a quick conversation to explore how my expertise can support your upcoming initiatives?

Helped businesses deploy Microsoft Teams Phone, Genesys Cloud CX, SIP Trunks, and AudioCodes SBC solutions, reducing telephony issues and improving call reliability for contact centers and enterprise environments. Specialized in Microsoft Teams Phone, Genesys Cloud CX, SIP Trunking, and AudioCodes SBC with experience delivering cloud voice and contact center solutions for SMB and enterprise customers. 🔹 Microsoft Teams & Voice Solutions ✔️ Microsoft Teams Direct Routing ✔️ Operator Connect & Calling Plans ✔️ Auto Attendants & Call Queues ✔️ PSTN Integration & SBC Configuration ✔️ Multi-provider SIP failover routing 🔹 VoIP & Contact Center Expertise ✔️ SIP, E1, PRI integrations ✔️ AudioCodes SBC configuration & troubleshooting ✔️ Genesys Cloud CX (BYOCC, SIP Trunks, Routing) ✔️ Call recording & voice security ✔️ VoIP troubleshooting (RTP, TLS, SRTP, QoS) 🔹 Cloud & Infrastructure ✔️ AWS & Azure deployments ✔️ Hybrid cloud architecture ✔️ VPNs, Firewalls, Load Balancers ✔️ DNS, SPF, DKIM, DMARC & Email deliverability ✔️ High-availability & secure network design

👨‍💻 Experienced IT Lead | Cloud & DevOps | Infrastructure & Security Specialist With over 8 years of hands-on experience in cloud solutions, DevOps automation, and network infrastructure, I design and maintain reliable IT environments for multi-branch organizations. Skilled in Azure, AWS, DigitalOcean, Hetzner, Contabo, Vultr, Bluehost, and Hostinger, managing migration, integration, and automation between on-premises and cloud systems. Proficient with Docker, GitHub, CI/CD pipelines, API integration, and scripting in Python, PowerShell, and Bash to streamline deployments and automate operations. Experienced with VMware ESXi, Proxmox, and Windows Server (2012–2025) administration, including Active Directory, Group Policy, DNS, and DHCP. 📜 Certifications: ✔ 📘 ITIL® 4 Foundation Certificate in IT Service Management ✔ 🎓 CCNA Routing & Switching (Cisco Certified Network Associate) ✔ 🏆 MCSA Windows Server 2012 (Microsoft Certified Solutions Associate) ✔ 🏅 MCSE Core Infrastructure (Microsoft Certified Solutions Expert) ✔ 📡 Cisco Certified Specialist - Enterprise Core ✔ 🔐 Cyber Security Foundation (CSFPC) ✔ 🖥 Microsoft Certified Professional (MCP) 🛡 Network & Security Expert in firewalls (Sophos, pfSense, OPNsense, Mikrotik, DrayTek), VPNs (IPSec, WireGuard, SSL), and Cloudflare DNS/SSL security. Skilled in routing, VLANs, QoS, load balancing, and network monitoring for high-availability connectivity. 🏗 Systems & Virtualization Managing both Windows and Linux servers (Ubuntu, CentOS, Debian) with RAID, NAS/SAN, and backup solutions like Veeam. Experience in Proxmox VE, VMware, and Hyper-V environments. 📞 VoIP & Communication Administering Avaya, Asterisk, FreePBX, and Issabel systems, configuring SIP trunks, IVR, queues, and call recording for enterprise call centers. 🏢 ERP, CRM & Business Systems Managing Odoo, custom ERP deployments, and CRM integration to improve business workflow and data consistency. ☁ Remote & IT Management Using AnyDesk, Zoom, TeamViewer, and ManageEngine for remote support, monitoring, and ticketing. Experienced in IT procurement, inventory tracking, and documentation. 🎥 CCTV & Access Control Installing and maintaining IP/Analog CCTV, access control, and UPS power systems for secure and reliable infrastructure. 🚀 Passionate about cloud infrastructure, automation, and cybersecurity, with a proven record of optimizing enterprise networks and ensuring system uptime, stability, and security.