Hire the Best Ticketing systems Professionals

I design, optimise, and automate customer support and CX operations so they scale cleanly, consistently, and profitably. With 20+ years across B2B SaaS, enterprise support, customer success, and operational transformation, I specialise in CX systems architecture, workflow automation, and customer operations design. I take fragmented workflows, bloated backlogs, manual processes, weak reporting, disconnected tools, and reactive support environments and turn them into structured operating models that teams can actually run. My work covers the full customer operations stack: • CRM • support platforms • onboarding workflows • contracts and e-signature • payments and refunds • knowledge and self-service • chat and AI escalation • automation and reporting If your team relies on spreadsheets, manual updates, disconnected systems, inconsistent macros, or individual knowledge, I redesign the system underneath it. What I deliver • CX and support operating model design • Zendesk architecture, triggers, macros, forms, routing, fields, and reporting • Intercom workflows, product tours, tooltips, help content, chat flows, and self-service • HubSpot CRM setup, companies, contacts, deals, properties, pipelines, and onboarding workflows • DocuSign workflow design, template structure, field mapping, signing flows, and CRM handoff • Stripe-related payment, refund, and support workflow design • Make and n8n automation using APIs, webhooks, and middleware • Manual process reduction across support, refunds, bookings, onboarding, and escalations • Backlog health analysis and capacity modelling • AI escalation and chatbot failure analysis • Knowledge systems aligned to KCS principles • Data-led reporting that surfaces risk early Platforms and systems Hands-on experience across: • Zendesk • Intercom • HubSpot • DocuSign • Stripe • Make • n8n • Jira • Oracle RightNow • Google Sheets and operational trackers • CRM, booking, support, contract, payment, and internal tool integrations Tools are implementation layers. The goal is operational clarity, cleaner workflows, less manual effort, and reliable data. Typical outcomes • Reduced ticket handling time and manual rework • Fewer duplicate, noisy, or avoidable tickets • Cleaner automation and macro architecture • Better routing and escalation control • Stronger CRM and support data quality • Clearer onboarding, contract, payment, and support handoffs • Reduced dependency on spreadsheets and individual knowledge • Better backlog control and utilisation visibility • Early warning indicators for churn, service risk, and operational drift AI escalation and automation leakage I also help teams understand where AI, chatbots, and support automation are failing. This includes analysing AI-escalated conversations to identify where the bot lost intent, missed a handoff request, failed to classify the issue, or created a poorly structured ticket. Typical findings include: • avoidable human escalations • missing intent capture before handoff • poor field population • weak routing or classification • chatbot loops and fallback failures • automation leakage where the customer still ends up in a manual journey The output is a practical improvement plan covering bot flows, routing, ticket fields, triggers, macros, knowledge content, and reporting. Signals I am also the creator of Signals, a CX health analysis engine that detects operational risk signals such as backlog stagnation, routing delays, silent tickets, ageing escalations, and automation leakage before they impact customers. Engagement approach Most engagements begin with a CX systems diagnostic. This reviews your customer journey, CRM structure, support workflows, automation maturity, backlog health, AI escalation quality, manual process load, and reporting integrity. The output is a clear improvement roadmap with prioritised actions. From there, I implement the highest-impact changes first. Structured. Data-led. Practical. If you want to redesign how your customer experience operation actually functions, not just configure software, we should talk.

I help MSPs, SaaS companies, and service-based businesses support customers, onboard users, resolve technical issues, and manage helpdesk tickets through chat, email, phone, and remote support. My background includes Technical Support, Customer Support, Customer Onboarding, Product Onboarding, MSP Helpdesk, Microsoft 365 support, Active Directory support, SaaS support, ticketing, documentation, and virtual assistant support for technical and service teams. I can help with Microsoft 365, Outlook, Teams, SharePoint, Exchange Online, Entra ID, user access, password resets, MFA, mailbox support, onboarding/offboarding, endpoint troubleshooting, remote desktop support, printers, POS support, basic networking, and customer communication. Tools I have worked with include Microsoft 365, Google Workspace, NinjaOne, Datto RMM, ConnectWise, Autotask, HaloPSA, TeamViewer, RDP, IT Glue, Zendesk, Freshdesk, Gorgias, HubSpot, Jira, Slack, Zoom, Proofpoint, Huntress, ThreatLocker, Keeper, LastPass, 3CX, RingCentral, SkySwitch, and ConnectUC. What I can help with: • Technical Support and IT Support • MSP Helpdesk Support, Tier 1–2 • Customer Support by chat, email, phone, and tickets • Customer Onboarding and Product Onboarding • SaaS customer support and product troubleshooting • Microsoft 365, Outlook, Teams, SharePoint, and Exchange Online support • Active Directory, user access, password resets, MFA, and permissions • CRM/helpdesk updates, inbox management, SOPs, FAQs, and documentation • Virtual Assistant support for technical, SaaS, and service-based teams • Ticket triage, SLA follow-up, escalation support, and clear documentation I’m dedicated, reliable, calm under pressure, and focused on giving customers and internal users clear, professional support. I take ownership of issues, communicate well, document every step properly, and follow through until the issue is resolved or properly escalated. I understand that trust is built through consistency, responsiveness, and follow-through. My goal is to become a dependable part of the team, support users properly, and help keep daily operations moving smoothly.

I have over 3 years of experience in the ticket broker industry. My main responsibilities include purchasing tickets from platforms like Ticketmaster, Live Nation, AXS, and others. I also monitor ticket availability, perform drop-checking, price tickets on the DTI Portal, and manage account creation. I understand the full ticket-buying process and follow strict guidelines such as only purchasing standard tickets in prime locations (front rows and center sections) and avoiding VIP, Platinum, Resale, or Will Call tickets. I always decline ticket protection and follow detailed instructions carefully. This role requires speed, attention to detail, and trustworthiness, as I handle sensitive account credentials. I’m hardworking, reliable, and always eager to learn new skills to improve my performance. I can be the following on your team: Customer Service Representative Sales Representative Ticket Purchaser Ticket Pricer Drop Checker Fulfillment Monitoring Virtual Assistant I have working experience using the following tools: Slack Microsoft Excel Microsoft Word Jancy Dti Portal Dti Management Lysted POS Automatic SYNC Skybox FireFox SOS Ticket Discord Telegram

Looking for a someone to pull tickets for you and organize your data on spreadsheets? Just drop a message. I am an experienced ticket puller and can pull tickets from websites like AXS, Ticketmaster, Live Nation and many more. Your boring data entry tasks can be solved only through a click which can save your time. I have working experience using the following tools: Skybox Intercom Automatiq Lysted Inventory Slack Discord Shows On Sale (SOS ) TRT (SOS) Browser Jancy Browser Insomniac Browser Multilogin Browser Text Verified Text Chest Google Sheets Microsoft Excel Highly capable and meticulous with Ticketmaster and Data Entry Operator with an excellent record of accuracy and client satisfaction. Superb independent worker who also functions well as a data management team member. Strong ability to handle multiple alphanumeric data entry projects with the highest degree of timeliness and efficiency. Strong experience with Ticketmaster, Ticketing, excel maintain everything regrading Ticket. Strong experience with Internet usage Excel and Microsoft Word Excellent proficiency in alphanumeric and 10-key typing High skills in working independently and accurately Superior knowledge of Windows data field entry Proactive professional with 10+ years of experience in entering information into various software programs, maintaining records and verifying information for accuracy seeking a Data Entry position with ELANSIS TECHNOLOGY PVT. LTD

Helllo, I have 5 years and counting experience on Ticket purchasing or as a Ticket Puller . My main task is to buy Presale and Onsale Tickets on different website Ticketmaster, Livenation, Axs, Ticketweb, Evenue, Seatgeek, Etc. and not just a Puller I also work on Ticket Pricing, Refund, Inventory Processing, Account Creation, Drop checking, Etc. I also buy tickets on different Ticketmaster Country like TM.de, TM.co.uk, TM.es, TM.no, TM.fr and Etc. I can be the folliwing on your team: Ticket Puller/Purchaser Ticket Management Ticket Broker Assistant Ticket Operaion Manager Ticket Pricing Specialist/Ticket Pricer Virtual Assistant Personal Assistant Account Creation/ Ticketmaster Sign up VA Chat Support Email/Gmail Creation Ticket Event Sign up I have my own Team, We can handle thousands of task if needed. Tools that I usually use: Viagogo Catchall Brokerview Google Sheet/Docs Excel Microsoft Word Google Drive Slack Discord Multilogin Jancy Insomniac Thunderbird Lysted Automatiq Stubhub Pro

I am an experienced ticket puller who can buy high-demand tickets quickly and accurately. I have worked with platforms like Ticketmaster, AXS, SeatGeek, Evenue, and other ticketing sites. I understand how ticket releases work and can perform well under pressure. I also have experience as a Pricing Analyst and Venue Research Analyst. I study ticket prices, demand, and event trends to help clients make better decisions. In addition, I have 2 years of experience in Customer Service. I handled voice, chat, and email support, helping customers in a professional and friendly way. I used Zendesk for chat and email support. I also have experience in Data Entry. I am accurate, organized, and pay close attention to details. Skills: Ticket purchasing (Ticketmaster, AXS, SeatGeek, Evenue, etc.) High-demand ticket buying Pricing analysis Venue and event research Customer service (voice, chat, email) Zendesk (chat and email support) Data entry Strengths: Fast and reliable Can work under pressure Good communication skills Detail-oriented and organized Work Approach: I am dedicated to delivering fast, accurate, and high-quality results, whether securing tickets, analyzing market data, or providing excellent customer support. I am adaptable, dependable, and committed to helping clients achieve their goals.