Hire the Best Support Professionals

Experienced Customer Service, Technical Support Specialist, and Virtual Assistant with over ten years supporting clients in telecom, banking, fitness, healthcare, and insurance industries across the US, UK, and Australia. I’m skilled in Microsoft Office 365, Salesforce, Go High Level (GHL), and other CRM platforms, with a strong background in customer support, data entry, account management, insurance quoting, and administrative assistance. With over four years as a Virtual Assistant, I specialize in customer service, technical support, accurate data management, client support, financial advisor assistance, and professional communication. I deliver high-quality work, meet deadlines, and help businesses run smoothly. Let’s work together to support your business growth!

With over 7 years of experience leading customer support teams across SaaS, E-commerce, AI, Health, and Non-Profit sectors, I help businesses build customer experience operations that are efficient, scalable, and consistently deliver results. I specialise in turning operational challenges into structured solutions, whether that means building workflows from scratch, defining KPIs, coaching underperforming teams, or collaborating with product and development teams to reduce friction for end users. I bring both the strategic oversight of a manager and the hands-on execution of someone who has worked in fast-paced startup environments where every detail matters. Proven Results: - Built and maintained SOPs for customer service workflows, reducing onboarding time and improving process consistency across teams. - Conducted regular 1-to-1 coaching and performance reviews, increasing team productivity by 40%. - Defined and tracked key metrics including CSAT, NPS, FCR, AHT, ART, and SLAs to drive continuous service improvement. - Partnered with product and development teams to identify and resolve recurring technical issues, reducing escalations by 15%. - Managed distributed teams of 10+ freelancers, improving turnaround time and maintaining brand consistency at scale. - Maintained a 2-hour response time across high-volume email support operations. I am also experienced in data analysis, giving me the ability to go beyond surface-level reporting and identify trends, inefficiencies, and opportunities that drive real operational improvement. If you are looking for a technical support manager who can lead your team, build your processes, and deliver measurable results, I would love to connect.

I help fintech products—especially wallet and exchange apps—improve user onboarding, customer support, and operations, so customers get faster resolutions, trust increases, and product teams get clear feedback they can ship. I’m a project manager & support lead with 10+ years in client-facing operations and team leadership, including direct experience supporting blockchain exchange & wallet platforms and DeFi users. I’ve led support teams, built training and onboarding resources, and coordinated across product, marketing, and development to execute priorities and improve the overall user experience. Recent roles: - Led customer support teams and daily support operations for users. - Built onboarding/training content (tutorials, live sessions, SOPs) to reduce friction and repeat tickets. - Managed cross-functional execution and developer priorities to hit deadlines and improve delivery speed. - Turned support trends into actionable product insights (bugs, UX gaps, feature requests). - Kept communication organized across tools and channels (helpdesk + community). - I’m comfortable operating in fast-paced, remote-first environments and acting as the bridge between users/community, support, and engineering—with clear documentation, tight follow-up, and calm escalation handling. What I can help you with: - Customer support leadership for Web3 apps (wallets/exchanges/DeFi). - Onboarding + education: help center articles, FAQs, tutorials, internal SOPs. - Support ops optimization: macros, workflows, tagging, QA, reporting. - Escalation management and incident-style coordination with dev teams. - Product feedback loops: support → insights → prioritized fixes. - Bilingual support & documentation (English/Spanish). Tools & systems experience: Zendesk, Intercom, Salesforce, ClickUp, Asana, Notion, Airtable, Slack, Discord, Loom, Google Workspace, Zapier, n8n + AI/LLMs (ChatGPT/Claude/etc.) for documentation and automation. If you need someone who can run support like an operation and keep execution moving inside a Web3 team, I can step in quickly and start improving response quality, onboarding, and delivery.

Communication Specialist with 4 years of experience, answering inquiries, providing assistance on product features and usage, processes, and technical guidance. Versed in multiple channels (phone, live chat, email, social media), inbound and outbound communication, with internal and external clients. Also providing translation services between Greek and English for 4 years, and proofreading/QA for games, websites, apps and other software.

As a professional China-focused Strategic Sourcing Specialist, I prioritize end-to-end strategic sourcing and vendor development as my core service, supporting global buyers with one-stop procurement and logistics coordination. 1. Core Strategic Sourcing & Supplier Management I manage the full sourcing lifecycle: targeted supplier hunting, factory background verification, technical document review and strict vendor qualification. I complete on-site factory audits to assess production capacity, quality control standards and manufacturing stability. I handle business negotiation, cost optimization and lead time control, and coordinate basic logistics arrangements (including shipping, documentation and delivery follow-up) to ensure smooth and on-time shipment. I offer customized sourcing solutions for prototype orders, small-batch trials and long-term mass production cooperation. 2. China Platform Operation & Local Market Research I help international clients enter, register and independently operate mainstream Chinese industrial sourcing platforms. I conduct in-depth local market research, collect manufacturer information, screen qualified domestic enterprises, and analyze industry supply trends. I break language and regional barriers, helping you efficiently explore verified Chinese suppliers and expand your local supply resources. I deliver structured supplier shortlists, detailed comparison reports and practical sourcing suggestions. With solid sourcing experience, I help you build a stable, cost-effective and scalable China supply chain

Are you looking for a reliable, tech-savvy virtual assistant who delivers accurate work — fast? You're in the right place. I help busy entrepreneurs, small businesses, and teams with administrative support, research, data management, and AI-assisted tasks. I'm based in Spain and available across multiple time zones. 🔹 What I can do for you: • Virtual Admin Support — email management, scheduling, file organization, correspondence, and day-to-day operations • Data Entry & Management — accurate data input, spreadsheet organization (Excel, Google Sheets), database updates, and CRM management • Research & Analysis — market research, competitor analysis, lead generation, and topic deep-dives with clear, structured reports • AI-Powered Productivity — using tools like ChatGPT, Claude, and automation platforms to complete tasks faster and smarter • Document Preparation — reports, templates, summaries, and content formatting 🔹 Why clients choose me: ✔ Detail-oriented — I catch errors before they become problems ✔ Fast turnaround — I respect your deadlines ✔ Clear communication — I keep you updated throughout the project ✔ Tech-savvy — I'm comfortable with AI tools, productivity software, and learning new platforms quickly ✔ Honest and transparent — if something isn't clear, I ask before I assume Whether you need ongoing support or a one-time project, I'm here to make your work easier. Let's talk about what you need — I'm ready to get started.