Hire the Best SIP Specialists

Helped businesses deploy Microsoft Teams Phone, Genesys Cloud CX, SIP Trunks, and AudioCodes SBC solutions, reducing telephony issues and improving call reliability for contact centers and enterprise environments. Specialized in Microsoft Teams Phone, Genesys Cloud CX, SIP Trunking, and AudioCodes SBC with experience delivering cloud voice and contact center solutions for SMB and enterprise customers. 🔹 Microsoft Teams & Voice Solutions ✔️ Microsoft Teams Direct Routing ✔️ Operator Connect & Calling Plans ✔️ Auto Attendants & Call Queues ✔️ PSTN Integration & SBC Configuration ✔️ Multi-provider SIP failover routing 🔹 VoIP & Contact Center Expertise ✔️ SIP, E1, PRI integrations ✔️ AudioCodes SBC configuration & troubleshooting ✔️ Genesys Cloud CX (BYOCC, SIP Trunks, Routing) ✔️ Call recording & voice security ✔️ VoIP troubleshooting (RTP, TLS, SRTP, QoS) 🔹 Cloud & Infrastructure ✔️ AWS & Azure deployments ✔️ Hybrid cloud architecture ✔️ VPNs, Firewalls, Load Balancers ✔️ DNS, SPF, DKIM, DMARC & Email deliverability ✔️ High-availability & secure network design

I'm a business advisor and engineering technologist with proficiency in VoIP, Telecommunications, and collaboration technologies. I've played key roles in Project, Service, Engineering Management, and Consultation. Predominately leading, planning, developing, and implementing enterprise-level projects, improving operational efficiency and emerging cloud innovations. Below is the list of VoIP stack or applied technologies: - Kamailio - FreeSwitch - Jitsi - Sonus SBC (Ribbon Communication) - 3CX PBX - Homer - HAProxy / NGINX - RabbitMQ - PostgresSQL or MariaDB or Couchdb - Much more Deployment of Key Platforms in a single standalone or distributed environment: - Ms Teams & Direct Routing - Azure Sonus SBC SWE LITE Cloud - Class 4 SoftSwitch - Class 5 Multi-tenant PBX - Class 4/5/ Soft-Switch / PBX - Jitsi Video conference Key Project Work: - Kamailio as SIP LoadBalancer & Edge Proxy Server - Distributed PBX System - Ms Teams and SIP Integration - Ms Teams, Ribbon SBC, FreeSwitch Integration - 3CX Phone System in Microsoft Azure

👋 Hi, I’m Oleksii - a Twilio expert with over 7 years of hands-on experience building scalable, real-time communication systems using the full Twilio stack: 📞 Programmable Voice / SMS, 🧠 TaskRouter & Flex, 🎛️ Studio, Functions, Conversations, Sync, Webhooks and more. I’ve successfully completed 120+ Twilio projects on Upwork, including: • Eliminating latency issues in phone calls 🔧 • Creating SMS marketing automation pipelines 📲 • Developing full-scale Flex dashboards with custom workflows 🧩 Clients describe me as: “Very skilled, excellent communicator, smart guy and a pleasure to deal with.” “Oleksii was very helpful and available :) We no longer have problems with latency during our phone calls.” 🛠 Whether you need help with: • Twilio Studio call flows • Complex webhook-based automation • TwiML, IVR, call forwarding setups • Integrating Twilio with CRMs or internal systems • Building voice/SMS logic in Node.js, Laravel, or Firebase environments …I’ve got you covered. Let’s bring your Twilio-powered solution to life 🚀 Feel free to invite me to your job or message me with questions.

✅ Overview I’m a VoIP Administrator with over 10 years of experience managing and optimizing phone systems for businesses of all sizes. I specialize in RingCentral, Dialpad, 8x8, Google Voice, GoTo, and other VoIP platforms — helping companies streamline communication, improve call quality, and ensure reliable call routing. From IVR setup and number porting to call queue management and CRM integration, I deliver solutions that keep phone systems running smoothly for both staff and customers. 💼 Services I Provide Phone System Setup & Administration - RingCentral, Dialpad, 8x8, Google Voice, GoTo, Nice inContact, Grandstream, RingCX IVR (Auto-Attendant) Design & Implementation - Custom menus, business/after-hours routing, multilingual prompts Call Queue & Routing Optimization - Overflow handling, priority routing, and fallback options Number Porting & Account Migration - Hassle-free transfer of business numbers across platforms User Onboarding & Training - Account creation, extension assignments, and permissions Troubleshooting & Support - Call quality issues, dropped calls, one-way audio, faxing problems Compliance Setup - SMS/TCR registration & HIPAA-compliant call handling CRM & Third-Party Integrations - Salesforce, Zapier, Podium, Beetexting 📊 Sample Projects 🔹 Healthcare Practice – RingCentral IVR & Call Queue Built a multi-level IVR for scheduling, billing, and nurse line. Added after-hours routing with voicemail to HIPAA-compliant inbox. Reduced missed calls by 40% within the first month. 🔹 Multi-Location Business – Dialpad Migration Migrated 50+ users fromDialpad to RingCentral. Configured shared call queues and AI-powered call transcription. Delivered staff training and SOP documentation. 🔹 SMS Compliance for Retail Client Completed 10DLC campaign registration for SMS. Updated client website to meet carrier requirements. Enabled mass texting via Beetexting integrated with RingCentral. 🛠️ Tools & Platforms VoIP Systems: RingCentral | Dialpad | 8x8 | Google Voice | GoTo | Nice inContact | RingCX Integrations: Salesforce | Zapier | Zendeskl Collaboration: Microsoft Teams | Google Workspace 📌 Why Clients Hire Me ✔ 10+ years of proven VoIP expertise ✔ Fast, reliable setup & troubleshooting ✔ Clear documentation & training for staff ✔ Track record of reducing missed calls and improving customer experience 📞 Let’s Work Together If you need a VoIP expert to set up, optimize, or troubleshoot your phone system, let’s connect. I’ll ensure your communications are seamless, reliable, and built to support your business growth.

- UTILIZING AI TECHNOLOGIES FOR THE DEVELOPMENT, TESTING, OPTIMIZATION, AND INTEGRATION OF PRE-EXISTING VOIP SYSTEMS WITH EXTERNAL SERVICES AND PLATFORMS. - I have more than 16 years to work as system administrator, deploy server, maintenance system base on: asterisk, voip, avaya, freeswitch, kamailio, opensip..... - Developed many VOIP solutions, system for customer over the world as: voicemail system, conference systems, IVR systems, calling card system. - Django developer: Develop e-commercial sites, CMS sites, API systems and more - AngularJS developer, one page applications. - etc.

I specialize in VoIP solutions with a focus on RingCentral (EX & CX) and Zoom (Phone & CC) project implementation and ongoing support. As a subject matter expert in the field, I work with businesses of all sizes to streamline communication systems, resolve complex technical challenges, and deliver seamless transitions to cloud-based telephony. Here's what you can expect when working with me: Deep Roots in VoIP: I'm not just certified; I'm passionate about what I do. With experience in RingCentral, Avaya, Zoom and Vonage, I'm well-versed in the intricacies of these platforms both in its UCaaS and CCaaS versions. Your Time Matters: I understand that every second counts in your business. That's why you can rely on me for prompt responses and effective solutions. Who I Serve: From small startups to large enterprises, I've had the privilege of assisting businesses of all sizes. My expertise spans various industries, including law firms, universities, fitness, and finance, to name a few. Here is a list of the most common tasks I perform within a VoIP platform: Call queues / Auto Attendant - IVR Call Forwarding / Call Routing Voicemail Setup / Custom Answering Rules Porting / User setup / Limited extensions SMS Automation** (10DLC) Multi Site Call logging expert / Audit trail Announcement / Audio greetings - Voice over Desk Phone Provisioning I'm here, ready to be your partner in enhancing your communication systems. Reach out to me here on Upwork and let's start a conversation, looking forward to understanding your unique needs and finding the perfect solution for you!