Hire the Best Quality of Service (Q-oS) Specialists

I’m a passionate QA tester who loves breaking applications (only to make them stronger and better). I focus on exploring apps the way real users do, finding bugs, usability issues, and performance gaps before they reach production. With 7+ years of strong experience in Manual plus Auomaion testing and quality assurance for web and mobile applications. I focus on identifying real user issues, validating complex workflows, and ensuring applications are stable, user-friendly, and production-ready. I have worked with SaaS platforms, business applications, and customer-facing systems where accuracy, usability, and reliability directly impact business success. My strength lies in detailed exploratory testing and end-to-end workflow validation that helps uncover hidden defects before release. ------------------------------------------------------------------------------------------------ I Can Help You With ✅ Web Application Testing ✅ Mobile Application Testing ✅ SaaS Platform Testing ✅ Business Workflow Validation ✅ Dashboard & Admin Panel Testing Manual Testing Expertise ✅ Functional Testing ✅ Regression Testing ✅ Smoke & Sanity Testing ✅ Exploratory Testing ✅ UI/UX & Usability Testing ✅ Black Box & Grey Box Testing ✅ Integration & System Testing ✅ End-to-End Workflow Validation ✅ Compatibility & Cross-Browser Testing ✅ User Acceptance Testing (UAT) ✅ Backend & Database Validation ✅ Security & Negative Testing Automation & API Testing (Supporting Skill) ✅ Automation using Cypress, Playwright & Selenium ✅ API testing using Postman ✅ Automation support for regression and critical flows Core Strengths ✅ Strong attention to detail and defect identification ✅ Deep understanding of user behavior and workflow testing ✅ Clear and structured bug reporting with screenshots and recordings ✅ Strong experience working in Agile and Scrum environments ✅ Ability to quickly understand business requirements and convert them into test scenarios ------------------------------------------------------------------------------------------------ 🌟 Why Clients Choose Me ⭐ Detail-Oriented Testing Approach I focus heavily on real-world usage testing to ensure software works smoothly for end users. ⭐ Clear Communication & Reporting I provide detailed, easy-to-understand bug reports that help development teams resolve issues faster. ⭐ Reliable & Deadline Focused I consistently meet testing deadlines while maintaining high testing standards. ⭐ Flexible Across Industries Experienced in testing SaaS platforms, dashboards, and business workflow applications. 𝐈’𝐦 𝐧𝐨𝐭 𝐣𝐮𝐬𝐭 𝐚 𝐐𝐀 𝐭𝐞𝐬𝐭𝐞𝐫 — I’m a quality advocate, problem-solver, and product perfectionist who treats every application as if it were my own. My mission isn’t just to find bugs — it’s to build confidence in your product and deliver excellence in your brand. ------------------------------------------------------------------------------------------------ Ket experties: Manual Testing, Software Testing, Quality Assurance, QA Engineer, Functional Testing, Regression Testing, Exploratory Testing, Smoke Testing, Sanity Testing, UAT Testing, Web Application Testing, Mobile Application Testing, SaaS Testing, Cross Browser Testing Responsive Testing, UI Testing, UX Testing, Usability Testing, Compatibility Testing, Integration Testing, System Testing, End-to-End Testing, Database Testing; SQL Validation, Bug Reporting, Test Case Writing, Test Scenario Design, Agile QA, Scrum Testing, Backend Testing, Frontend Testing, Security Testing, Negative Testing, Black Box Testing, Grey Box Testing

Service-oriented Technical Support and Customer Success Specialist with experience across MSPs, SaaS platforms, e-commerce, SEO tools, SSL/TLS, MPKI platforms, and enterprise support environments. I help businesses resolve IT tickets, support customers, onboard users, troubleshoot software issues, manage helpdesk communication, and document recurring problems clearly. I can support users through live chat, email, phone, remote sessions, shared inboxes, and ticketing systems. My experience includes IT support, helpdesk support, MSP support, Microsoft 365, Windows/macOS troubleshooting, SaaS product support, customer onboarding, product communication, technical pre-sales support, SSL/TLS certificate support, MPKI platform support, e-commerce support, order tracking, refunds, exchanges, and customer follow-up. Tools I have worked with include Microsoft 365, Google Workspace, Shopify, NinjaOne, Datto RMM, N-able, ConnectWise, Autotask, HaloPSA, Zendesk, Freshdesk, Gorgias, HubSpot, Jira, Slack, Zoom, TeamViewer, AnyDesk, IT Glue, Hudu, ITBoost, Proofpoint, Mimecast, Acronis, Huntress, ThreatLocker, EDR/antivirus tools, backup tools, MDM tools, 3CX, RingCentral, SkySwitch, ConnectUC, and other MSP, SaaS, security, documentation, and remote support tools. I am reliable, calm under pressure, and focused on clear communication, accurate notes, ownership, and follow-through. I am available for remote work and comfortable supporting clients across the US, UK, EU, AU/NZ, and African time zones.

💼 Top Rated Freelancer | 100% Job Success | UX & Customer Experience Auditor I help companies improve their websites, mobile apps, and digital customer journeys by identifying usability issues, friction points, and service gaps before they impact customer satisfaction and revenue. My background combines Customer Experience, Aviation Operations, Manual QA Testing, Mystery Shopping, and AI-powered support optimization, allowing me to evaluate digital experiences from both a technical and real customer perspective. Instead of simply reporting bugs, I deliver structured, executive-ready reports that help businesses understand **why users struggle, where they abandon the journey, and which improvements should be prioritized first.** Core Services 🔍 UX & Customer Journey Audits I evaluate websites, mobile apps, and digital platforms as a real customer would. Deliverables include: • Executive Summary • Customer Journey Review • UX & Usability Findings • Annotated Screenshots • Severity Assessment (High / Medium / Low) • Prioritized Recommendations ✅ Manual QA Testing • Functional Testing • Regression Testing • User Acceptance Testing (UAT) • Website & Mobile App Testing • Cross-browser and device validation 📊 Customer Experience & Mystery Shopper Evaluations • Digital Mystery Shopping • Customer Journey Analysis • Service Quality Audits • Customer Support Evaluation • CX Diagnostic Reports ✈️ Aviation & Airline Claims Consulting Leveraging extensive experience in airline operations and passenger rights support. Services include: • Airline Claims Analysis • Passenger Rights Documentation Review • Service Recovery Strategies • Operational Process Review 🤖 AI Support & Workflow Optimization • AI Chatbot Testing • Conversational Flow Evaluation • Spanish Voice Data Collection • Customer Support Workflow Optimization What Clients Receive ✔ Executive-level reports ✔ Actionable recommendations ✔ Visual evidence with annotated screenshots ✔ Clear prioritization of issues ✔ Business-focused insights—not just bug lists I enjoy helping businesses see their products through the eyes of real users and transforming those observations into practical improvements that enhance customer experience, reduce friction, and support business growth. If you're looking for someone who combines analytical thinking, customer experience expertise, and structured reporting, I'd love to learn more about your project. Send me a message, and let's build a better experience for your users together. 😊

💯 Achieved 100% Job Success Score 🥇 (TOP RATED) Freelancer, showcasing an impressive reputation on Upwork. ⌚ 5000 h+ worked on Upwork! ⚡ Successfully tested 50+ project completions without negative feedback 🚀On A Mission to Make Software Products Bug Free 🕙 100% flexible, can work in any time zone Professional Background: 🏅 Certified QA Professional with 4+ years of expertise in defining and optimizing testing processes 🌐 Proficient in Web, Desktop, and Mobile Applications Testing 🌟 Specializing in Functional, Cross-Platform, Usability, and Performance testing 🧑🏻‍💻 Ensures the delivery of high-quality software products Career Highlights: 🖥️ Tested 100+ Web, Mobile, and Desktop Applications 📈 Worked on projects ranging from small-scale ventures to enterprise systems ⚡ Proven track record of promptly identifying defects during developmental stages, saving clients valuable time and resources ● During my work experience, I have found software testing to be the most enjoyable yet challenging job. It demands a great deal of focus, commitment, persistence, and hard work, and that's why I love this job. ● Undoubtedly, there are hundreds of testers around. However, what really sets me apart is my firm commitment to delivering quick and high-quality work. When I accept a project, I take a challenge along with it—a challenge to deliver it on time, within budget, and with maximum quality. ● I have experience with various areas like Healthcare, Finance Applications, Games, Mobile and Telecom, Supply Chain Management, Manufacturing, Legal, CRM, ERP, e-business, e-commerce, e-learning, SaaS Products, Wealth Management Applications, Websites, Social Media I have strong knowledge of the following technologies: ● Applications: Web, Desktop, and Mobile applications. ● Manual Testing: Smoke, Functional, Non-Functional, White/Black box, Sanity, Regression, UI, and UX ● Bug tracking tool: Atlassian JIRA, Asana, Mantis, Redmine, Zendesk, Trello, ActiveCollab, Teamwork, Azure, Notion, GitHub, Linear ● Test Case Management Tools: TestRail, QMetry, Zephyr, and TestLodge ● Cross-Browser Testing Tools: BrowserStack ● Operating Systems: All Windows versions, basic knowledge of Linux, and Macintosh ● Microsoft Office: Word, Excel, PowerPoint, Access, Outlook: 2007 -- up to the latest versions. ● Flexible Payment terms and a negotiable hourly rate for the right contracts I have Windows and OS machines, and Multiple Android and iOS devices available for testing. Hence, I can be a great asset for any company looking for a long-term relationship. Desktop: MacBook Pro 2020 (Sonoma 14) MacBook Air 2019 (Sonoma 14) iMac 2011 (High Sierra 10.13.6) Windows 7,10,11 Laptops with 13,14,15 inches screen sizes iOS Devices: iPhone 16 Pro Max (18.1) iPhone 14 Pro Max (18) iPhone 14 (16.1) iPhone 12 Pro Max (17.1.2) iPhone X (14.2) iPhone 7 Plus (14.2) iPhone 7 (12.1) iPad 8th Gen (16.1) Android Devices: Samsung Galaxy S22 Ultra (13) Samsung Galaxy S21 Ultra (13) Samsung Galaxy A14 (14) Samsung Galaxy J6 (10) Samsung Galaxy A02s (11) Techno Camon 20 (13) Oppo A3s (11) Huawei P10 Lite (7.0) QMobile Tablet Once you hand over your project to me, whether it's in the pre-launch stage, beta version, or upgrade of existing software, I will provide you with a comprehensive report highlighting bugs and any areas for improvement. My client satisfaction is my first priority. Please feel free to contact me :) Cheers! Hasnain Haider

I’m an experienced Customer Service Professional with a background in team leadership, ticketing, and email/chat support. Over the years, I’ve helped businesses deliver smooth, reliable, and friendly customer experiences—while keeping operations organized and efficient. 📌 What I bring to the table: 5+ years in customer service & support (phone, email, chat, ticketing) Proven team leader experience—training, mentoring, and motivating support teams Strong technical background (IT graduate) for handling tools, systems, and troubleshooting Skilled in multitasking, problem-solving, and keeping customers happy (even the tough ones 👀) ⚡ Why work with me? I combine the people skills of a customer support pro with the technical know-how of an IT graduate, meaning I can adapt quickly to tools, workflows, and unique client needs. Whether it’s resolving tickets, leading a team, or making customers feel valued—I’ve got you covered.

Salesforce Certified System Administrator and DevOps Engineer with 6.1 years of experience in platform management, deployments and process automation. I am skilled in CI/CD, Flow Builder, Lightning web components, all aspects of user management, and system optimization under Agile delivery frameworks. Total of 7.5 years combined software engineering and IT infrastructure. Testing web applications, new Salesforce features and integrations are part of my responsibilities too. I am proficient in testing software and web applications. For user testing, I focus on usability, reliability, functionality, performance and design. I believe that regular communication is essential, so I look forward to staying in touch. Nationality: Filipino Skills: Deployment Management (CICD) Troubleshooting Salesforce Issues (Sales Cloud) Salesforce Administration (Sales Cloud) Data Cleanup Documentation Web applications Testing both mobile and desktop User Testing and Bug Finding Certifications: Salesforce Certified Platform Administrator Salesforce Certified Platform Administrator II Salesforce Certified Platform App Builder Status: All Active Tools Used: Salesforce, Gearset, Github, Jira, VS Code, Confluence, OwnData (formerly Ownbackup), Microsoft Office Applications, Slack, Google Apps, Teamviewer, Conferencing tools