Hire the Best Managed Services Professionals

I help MSPs deliver faster support, stronger endpoint security, and more efficient IT operations. With 8+ years of experience across Helpdesk, NOC, Microsoft 365, Intune, ConnectWise, N-Central, and PowerShell automation, I independently manage tickets, streamline operations, and improve service delivery from day one. I’m an experienced MSP System Administrator and IT Support Specialist with hands-on expertise supporting SMB and enterprise environments across Microsoft 365, Azure, Intune, RMM platforms, endpoint security, virtualization, backups, and day-to-day IT operations. I have successfully managed and supported 1200+ endpoints while delivering SLA-driven technical support in fast-paced 24/7 MSP environments. I specialize in providing reliable remote support, proactive monitoring, automation, and operational improvements that help MSPs reduce ticket backlog, improve response times, and maintain stable client environments. CORE TECHNICAL EXPERTISE Microsoft 365 Administration - Exchange Online, Teams, SharePoint, OneDrive - User onboarding/offboarding and license management - Mail flow troubleshooting and mailbox administration - MFA, Conditional Access, identity and access management Azure & Intune Management - Device enrollment and endpoint configuration - Compliance policies and security baselines - BitLocker management and application deployment - Endpoint remediation and Windows troubleshooting Windows Server Administration - Windows Server deployment, management, and troubleshooting - Active Directory, Group Policy, DNS, DHCP administration - File server management and permissions administration - Remote Desktop Services (RDS) support and maintenance - Server performance monitoring and issue remediation Virtualization & Infrastructure - VMware and ESXi administration and troubleshooting - Virtual machine deployment and resource management - Hypervisor monitoring and infrastructure maintenance - Backup verification and disaster recovery support MSP Helpdesk & NOC Operations - ConnectWise ticket management and documentation - N-Central RMM monitoring, patching, and remediation - Alert management, health checks, and escalation handling - Remote support for users, workstations, and Windows servers - SLA-focused ticket resolution with strong communication - Experience supporting fast-paced 24/7 MSP environments Security & Endpoint Protection - CrowdStrike deployment, monitoring, and remediation - Huntress monitoring and threat response support - Endpoint security management and hardening - Conditional Access and identity protection policies - Incident response support and security best practices - Patch management and vulnerability remediation Backup & Maintenance Operations - Backup monitoring and recovery support - Routine maintenance and patch management - Endpoint health monitoring and proactive remediation - System update coordination and compliance tracking Automation & Scripting - PowerShell automation for repetitive IT tasks - Process optimization and operational efficiency improvements - Reduced repeat tickets through proactive automation and monitoring - Custom scripts for reporting, remediation, and maintenance WHY MSPS CHOOSE TO WORK WITH ME - Independently manage tickets from start to resolution - Strong troubleshooting and escalation decision-making - Clear, professional communication with clients and internal teams - Clean documentation and audit-ready ticket notes - Proactive approach focused on stability and prevention - Reliable long-term resource for MSP operations and support teams INDUSTRIES SUPPORTED - Managed Service Providers (MSPs) - Healthcare and multi-site medical clinics - Professional services firms - Retail and logistics operations - Education and training organizations If you’re looking for a dependable MSP engineer who can quickly integrate into your Helpdesk or NOC operations, support your clients professionally, and improve operational efficiency through automation and proactive support, I’d be happy to work with you.

Hi, I’m Tina — I have Over 25+ years of experience - Office Manager, Supply Chain Manager, Property Manager, Administrative & Executive Assistant, supporting business operations and working directly with executive leadership. I help busy professionals stay organized, manage workflows, and keep daily operations running smoothly. I am highly detail-oriented, reliable, and comfortable working independently in a fully remote environment as I have worked Fully Remote for the last 8-1/2 years with great professionalism. ◆ What I Can Help With: • Typing Accuracy 61WPM 98%Accuracy (Certification of achievement) • Email Management • Administrative & Executive support • Data entry & database management • Document formatting, proofreading & organization • Spreadsheet management & reporting • Customer & vendor communication • Medical Supply Distribution- Including Insurance Claims & Verifications • Internet research & task coordination • Website testing & usability feedback • Voice Recordings in English ◆ Why Work With Me: • 25+ years of Office & Medical Supply Chain Management experience • 25+ years Administrative & Operation support • 6+ years Property Management & Onsite Resident Management • 8+ years working remotely with strong time management • Clear, professional communication • Highly organized, detail-oriented & dependable • Able & willing to learn new systems • Reliable, proactive, and easy to work with I take pride in delivering accurate, high-quality work and making my clients’ day-to-day operations easier and more efficient. I'm available for immediate hire for full time & part time work. I have received all 5 Star Ratings for all Upwork Clients & have received multiple projects for the same clients. Thank you Tina Zigoures

✅ Microsoft 365 Certified Professional with over 5 years of experience in helping business and clients build their Microsoft 365 organization, optimize Microsoft 365 technologies, and maximize its usage for collaboration, enhancing security and compliance policies, and automation. Are you looking for a Microsoft Expert that can provide an efficient and effective solution to any Microsoft365 related issues? Do you need help migrating to Microsoft365 with minimum downtime? Do you want to build your brand with Microsoft 365 and maximize your services for your business needs? Then you have come to the right place, I am here to help! 🚀 Core Expertise ⚡Setup: Bulk or single setup for user creation, groups, license assignment, M365 Office installation via M365 Portal, Network, or ODT, customization of M365 Apps installation and licensing options. ⚡ DNS or Domain Management Skilled in setting up and managing DNS hosted either on-premises and on cloud. ⚡ SharePoint and OneDrive Management: Site Creation, building SharePoint document lists and libraries, SharePoint pages, intranet Sites, configuring unique or restricted permissions, external sharing. File Synchronization for Windows and Mac, Resolve sync errors on any device. ⚡MS Outlook and Exchange Online Management: Data migration, PST File Import and Export, Outlook email encryption with S/MIME, resolve sync and send/receive errors. ⚡ Security and Compliance: Enforced security features, enabling advance threat protection system (ATP), enhanced security for mail delivery using DKIM and DMARC, SPF. Configure retention policies, compliance policies, audit logs, safeguarding business asset. 🌟 Additional Skills and Experience: ⚡Microsoft Teams Administration: Teams Channel creation, Manage guest user access, Teams custom policies, Setup Teams Phone Systems and Call Queues ⚡PowerApps and PowerAutomate: Creating Model-driven and canvass apps, building workflows with PowerAutomate optimizing reports, alerts, updates, and IT related tasks. ⚡ PowerShell Scripting: Automation of user and license provisioning. Bulk operation for Teams, Exchange Online, and SharePoint management. ⚡New Microsoft 365 Technologies: Copilot AI, Viva Insights and Viva Learning, and Clipchamp 🏅 Certifications ✅MCSE: Productivity Solutions Expert ✅MCSA: Office 365 📋 Notable Achievements 1. Solely handled a successful small business migration from GoDaddy mail service to Microsoft 365 with zero downtime. 2. Mentorship Influence: Guided newly onboard agents to boost productivity and achieve targeted goals. 3. Successful Automation: Created Leave Request App which made approval process seamless and enhanced monitoring capabilities of Human resource and operations. ⭐⭐⭐⭐⭐Testimonials: "Jessa was wonderful to deal with, she was incredibly knowledgeable and friendly. The best support I've had from Microsoft so far." "This was one of the best support engineers I have ever experienced. Friendly, patient, knowledgeable and Filipino. You cannot do better than that!" "Jessa was very polite and professional. She was patient to understand the issue and was quick to resolve the issue. She followed up to ensure that the customer was satisfied with the resolution. Very excellent support received." “Jessa’s ability to lead and guide her team has significantly contributed to our project’s success. Her strategic thinking and decision-making skills have been instrumental in achieving our goals. She actively collaborates with colleagues, fostering a positive work environment. Her teamwork and communication skills have strengthened our team dynamics. When faced with challenges, Jessa approaches them with creativity and resourcefulness. Her solutions-oriented mindset has been pivotal in overcoming obstacles.” “I am honored and happy to have the opportunity working with Jessa. She is an excellent person and professional. She is very talented, and I thank her for everything.” ✨ Why Choose Me? 1. Strategic Problem Solver: I understand that different business has different needs and I am 100% committed in deeply understanding any challenges and business requirements with you to develop technical solutions that is valuable for your business. 2. Extensive Expertise: I have developed advanced skills in Microsoft 365 administration, and I use this experience to deliver best solutions which not only works today but is sustainable for a long time. I prioritize keeping open and frequent communication with my clients to ensure everyone is always aligned. I look forward to hearing from you and can't wait to collaborate!

🏆 T͏O͏P͏ R͏A͏T͏E͏D͏ 🏆 💯 Job Success rate💯 I'm a sales and business development expert and a part of Elite Sense Consulting team with a passion for driving growth and closing deals. With years of experience, I’ve developed effective sales strategies that achieve results. 📈 As the leader of a highly motivated team, We’re always looking for innovative ways to chase opportunities and expand market reach. 🚀 We’ve consistently driven revenue growth and secured profitable deals for our clients. Our secret to success? A keen eye for emerging trends and a commitment to staying ahead of the competition. 🕵️‍♀️ We know how to identify opportunities and capitalize on them, and we’re not afraid to take risks to achieve results. 📞 🇸‌🇪‌🇳‌🇩‌ 🇲‌🇪‌ 🇦‌ 🇲‌🇪‌🇸‌🇸‌🇦‌🇬‌🇪‌ 🇹‌🇴‌ 🇸‌🇨‌🇭‌🇪‌🇩‌🇺‌🇱‌🇪‌ 🇦‌ 🇨‌🇦‌🇱‌🇱‌ 🇦‌🇳‌🇩‌ 🇩‌🇮‌🇸‌🇨‌🇺‌🇸‌🇸‌ 🇭‌🇴‌🇼‌ 🇼‌🇪‌ 🇨‌🇦‌🇳‌ 🇬‌🇷‌🇴‌🇼‌ 🇾‌🇴‌🇺‌🇷‌ 🇧‌🇺‌🇸‌🇮‌🇳‌🇪‌🇸‌🇸‌ 📞 Why Elite Sense Consulting? 🚀 📌 Multilingual proficiency in Arabic, English, French, and Spanish. 📌 Hassle-free and fast service. 📌 24/7 availability for timely and efficient support. 📌 Collaborative approach for seamless teamwork. 📌 Personalized approach and tailored solutions. 📌 Exceptional communication skills for effective client relations and collaboration. 📌 Keen attention to details for accurate and efficient work. 📌 Adaptability and flexibility in fast-paced environments. 🏆 Don't just take our word for it, here's what some of our satisfied clients have to say 🏆 ✨“We are extremely pleased with your company and the recruitment process you did for us. The employees that were arranged for us have been top-notch in terms of qualifications and skill set, adding to this the impressive role you played in the training sessions and the follow ups as well . The communication and coordination throughout the hiring process was excellent and we felt well informed and supported every step of the way. We highly recommend your company to anyone looking for top-notch talent.“✨ Mirna - Westgate Managing Capital, Canada ✨“I would like to try and express how grateful I am about having the Virtual Assistants team playing on my side. The whole team is really great professionals, scalable for the way of your firm process, correct, and always on time. They add value to my work and business activities. I am happy with their previous works and wouldn’t hesitate to work with them again. I am 100% with the job done by Virtual Assistants. The biggest benefit is that Virtual Assistants investigated and paid attention to every detail of our specific business tasks. As a result, the job was correctly done and our goal was achieved.”✨ M.Salem - apgamz, KSA ✨"Outstanding agency with great freelancers always ready to make your life easier. They progressively took more and more tasks leaving us time we had not had in ages with nothing to worry. Highly efficient. Recommend!"✨ Juan Ramon - USR e-commerce, Spain 🔥 Our range of services includes: 🎖️ 𝙀-𝙘𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨: e-commerce specialist, Shopify store manager, dropshipping, e-commerce project manager, e-commerce assistant, order processing, order fulfillment, inventory management, product listing and description. 🎖️𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙚𝙧𝙫𝙞𝙘𝙚 𝘼𝙣𝙙 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨: customer support specialist, customer service representative, customer service manager, call center agent, e-commerce customer support, Shopify customer support, Zendesk support, live chat support, email/ticket management, social media management, customer feedback and survey. 🎖️ 𝙎𝙖𝙡𝙚𝙨 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨: business development, telesales and telemarketing, lead generation, appointment setting, cold calling. 🎖️ 𝙑𝙞𝙧𝙩𝙪𝙖𝙡 𝘼𝙨𝙨𝙞𝙨𝙩𝙖𝙣𝙘𝙚 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨: virtual assistant, office assistant, executive assistant, personal assistant, administrative assistant, project manager, operations manager, research and data entry, translation and localization. 🎖️ 𝘾𝙧𝙚𝙖𝙩𝙞𝙫𝙚 𝙎𝙚𝙧𝙫𝙞𝙘𝙚𝙨: graphic design, copywriting, video and audio editing, animation, illustration content writing and copywriting, web design and development. 🎖️ 𝙃𝙪𝙢𝙖𝙣 𝙍𝙚𝙨𝙤𝙪𝙧𝙘𝙚𝙨: recruiting and staffing, performance management, training and development, onboarding and offboarding, time and attendance management. 👩🏻‍💻 We are a technology oriented agency! We have a set of reliable tech tools that we use regularly, but we're also open to using the technologies that suit your business best. 📞 🇮‌🇫‌ 🇾‌🇴‌🇺‌'🇷‌🇪‌ 🇱‌🇴‌🇴‌🇰‌🇮‌🇳‌🇬‌ 🇫‌🇴‌🇷‌ 🇦‌ 🇸‌🇹‌🇦‌🇫‌🇫‌🇮‌🇳‌🇬‌ 🇵‌🇦‌🇷‌🇹‌🇳‌🇪‌🇷‌ 🇹‌🇭‌🇦‌🇹‌ 🇵‌🇺‌🇹‌🇸‌ 🇾‌🇴‌🇺‌🇷‌ 🇳‌🇪‌🇪‌🇩‌🇸‌ 🇫‌🇮‌🇷‌🇸‌🇹‌, 🇮‌🇳‌🇻‌🇮‌🇹‌🇪‌ 🇲‌🇪‌ 🇹‌🇴‌ 🇾‌🇴‌🇺‌🇷‌ 🇯‌🇴‌🇧‌, 🇸‌🇴‌ 🇼‌🇪‌ 🇨‌🇦‌🇳‌ 🇨‌🇭‌🇦‌🇹‌ 📞

Professional Overview I am a versatile virtual operations and administrative professional with over a decade of experience supporting nonprofits, government-funded programs, healthcare systems, and corporate environments. My background includes procurement, contract management, HR and recruiting support, AP/AR, data management, program administration, and high-volume customer service. I have successfully managed and supported large community programs—including rental assistance, youth worker well-being initiatives, workforce development services, and nonprofit program operations. My work ensures organizations stay compliant, organized, and running smoothly while improving service delivery for the people they serve. In addition to my operations work, I provide consulting services for nonprofits and small businesses, helping them streamline processes, create documentation, build financial systems, and ensure compliance with federal requirements such as 2 CFR 200. Clients appreciate my reliability, problem-solving skills, attention to detail, and ability to take ownership of complex tasks with minimal oversight. ⭐ What I Do (Virtually) Administrative & Operations Support Calendar, inbox & document management SOP development, workflow mapping & process improvement Program administration & reporting Project coordination across multiple teams HR support, onboarding and staff documentation Meeting minutes, summaries & executive support File digitization & records management Finance & Accounting Support Accounts Payable / Accounts Receivable Invoice processing, reconciliation & payment tracking Deposit logging, revenue tracking & expense alignment Financial file organization & audit readiness Budget tracking & federal reimbursement documentation Bill.com, QuickPay & similar systems Procurement, Contracts & Vendor Management RFP drafting, sourcing & competitive quote analysis Contract drafting, redlining & execution workflow Vendor onboarding & performance monitoring ERP purchasing workflows & procurement documentation Spend tracking, cost analysis & purchasing compliance Federal grant procurement support, including Uniform Guidance (2 CFR 200) Data & Systems Support Data entry, cleanup, verification & quality control CRM & ERP support, testing & workflow documentation System updates, user support & process mapping Report creation, dashboards & data summaries Customer Service & Communications High-volume call center operations & QA oversight Phone, email & chat-based customer support Issue resolution & escalation management Script writing, training materials & coaching Client service for government-funded and nonprofit programs ⭐ Program & Nonprofit Experience I bring extensive real-world experience managing and supporting programs that impact communities, including: Rental Assistance Programs Managed applications, documentation, eligibility reviews, vendor payments, and customer inquiries for high-demand housing support programs. Youth Worker Well-Being Initiatives Coordinated youth-focused program delivery, created workflows, monitored performance data, and supported partner organizations. Workforce Development & Community Programs Assisted with training programs, employer outreach, participant tracking, reporting, and service coordination. Nonprofit Consulting Helped organizations build systems for compliance, documentation, procurement, reimbursement, financial tracking, and operational efficiency. This background allows me to navigate complex, fast-moving environments with professionalism and accuracy. ⭐ Strengths & Skills Core Strengths Detail-oriented and accurate Highly organized and proactive Strong multitasker in high-volume environments Excellent written & verbal communication Skilled at breaking down complex processes Confidentiality-focused and dependable Specialized Skills Federal compliance (including 2 CFR 200) Contract drafting & procurement negotiation Subrecipient monitoring support Audit readiness & documentation review Workflow design & SOP creation Technical writing & meeting documentation Systems & Software ERP & Procurement: SAP, PeopleSoft, Agiloft, Microix, MIPPS Financial Platforms: Bill.com, QuickPay Productivity: Microsoft Office Suite, Google Workspace CRM & Call Center: Multiple CRM and support platforms Digital Tools: Adobe Sign, SharePoint, Workflow tools ⭐ How I Can Help You I provide reliable, high-quality virtual support that helps organizations: ✔ Stay organized and compliant ✔ Reduce administrative burden ✔ Improve financial accuracy ✔ Streamline purchasing and contract workflows ✔ Strengthen customer service and communication ✔ Enhance program operations ✔ Keep projects moving forward Whether you need daily operational support, financial processing, procurement and contract work, program administration, data entry, or customer service, I am here to make your workload lighter and your processes smoother.

Helpdesk System and Network Coordinator (LATAM Based - Bilingual Talent) | Tech Enthusiast and IT Operations Specialist | If you find my profile convenient for your current needs and budget, if interested in hiring and collaborating with a remote contractor in a convenient time zone in Central America, Caribbean or America in general. CONTINUE READING, hopefully we will connect and work together toward mutual collaboration and success! Feel free to send a message and I will answer as soon as I am available. I consider myself a freelancer with a bunch of hands-on experience and passionate about new technologies. Aside from my current commitments and duties, I am always eager to get involved in new personal and professional challenges. Open availability (especially on weekends and weekday nights).m You are welcome to message me to check my current availability, as it might change. Also available for Mystery shopping, testing, investigation visits, online gaming and other tasks needed to be performed within the Dominican Republic or in general for market research. On this platform, I mainly focus on opportunities that allow me to continue exploring, developing, sharpening, growing, and taking advantage of my existing skills, which I have mostly acquired working independently. I invest a lot of time in training myself and getting better to meet the standards of this changing and moving world and field. I consider myself resourceful and detail oriented. Thanks to my computer science background and technical skills acquired over the years, I am well organized, with a clear and positive approach to problem-solving and end-user support. I also maintain a high sense of responsibility, without dismissing the empathetic and human touch to ensure trust and reliability even from the less tech savvy individuals. My toolkit comes with the following and more: ➢ General IT L1/L2 Support, Consulting, and Device troubleshooting. ➢ Ticketing System and CRM Management and Administration. ➢ M365 and Teams Admin and Support service. ➢ Azure Administration (VM, Networking, Azure Virtual Desktop) ➢ Familiarity with tenant-tenant migration tools such as Bit Titan MigrationWiz ➢ Monitor and product testing (Websites, apps, etc.). ➢ Software installation, System Configuration and Maintenance prevention. ➢ Hardware Troubleshooting, Peripherals, Software solutions. ➢Chats, games, and forums Moderation ➢ Assistance through Remote Access and Control Apps ➢ And more...... -------------------------------------------------------------------------- Coordinador de sistemas de asistencia técnica y redes | Entusiasta de la tecnología y especialista en operaciones de TI | Si mi perfil se ajusta a tus necesidades y presupuesto actuales, y si estás interesado en contratar y colaborar con un profesional autónomo que trabaje de forma remota en una zona horaria conveniente en especial en Latinoamérica, ¡SIGUE LEYENDO! Espero que podamos conectar y trabajar juntos para lograr una colaboración fructífera. Con vasta experiencia práctica y apasionado por las nuevas tecnologías. Aparte de mis compromisos y responsabilidades actuales, siempre estoy dispuesto a involucrarme en nuevos retos personales y profesionales. Disponibilidad (especialmente los fines de semana y por las noches entre semana). No dudes en enviarme un mensaje para consultar mi disponibilidad actual, ya que podría cambiar. También disponible para compras testeos, pruebas, visitas de investigación y otras tareas que deban realizarse en la República Dominicana para estudios de mercado. En esta plataforma, me centro principalmente en oportunidades que me permitan seguir explorando, desarrollando, perfeccionando, creciendo y aprovechando mis habilidades actuales, que he adquirido en su mayor parte trabajando de forma independiente, por eso dedico mucho tiempo a formarme y a mejorar para estar a la altura de los estándares de mi área la cual siempre está en constante cambio y evolución. Puedo asistirte con lo siguiente y mucho más: ➢ Asistencia general de TI de nivel 1 y 2, consultoría y resolución de problemas de dispositivos. ➢ Gestión y administración de sistemas de tickets y CRM. ➢ Servicio de administración y asistencia para M365 y Teams. ➢ Administración de Azure (máquinas virtuales, redes, Azure Virtual Desktop). ➢ Familiaridad con herramientas de migración, como Bit Titan MigrationWiz. ➢ Supervisión y pruebas de productos (sitios web, aplicaciones, etc.). ➢ Instalación de software, configuración de sistemas y mantenimiento preventivo. ➢ Resolución de problemas de hardware, periféricos y soluciones de software. ➢ Moderación de chats, juegos y foros. ➢ Asistencia a través de aplicaciones de acceso y control remoto. Entre otras soluciones a tus problemas o necesidades. Cuéntame cuál es tu necesidad, y te indicaré como puedo complementar lo que sé con lo que quieres lograr, será un gusto.