Hire the Best IT Helpdesk Support Agents

I've been in BPO industry, specifically in technical account and currently looking for jobs which is related with my current field. I have an extensive knowledge in PC hardware and software, networking basics, as well as configuring Windows server, mail server (MS Exchange), and Active Directory. I'm flexible, hardworking and fast learner. I can also work in a fast paced industry and can work with minimum supervision. My work is my passion and I always give out the best in me on my work.

Your brand needs video content, consistently, fast, and without putting your face on camera. That's exactly what I build. I create Cinematic AI videos, Meta Ads content, AI UGC ads, and AI avatar videos using Kling, Runway, and HeyGen, so you can scale your content without a film crew, a camera, or endless editing hours Right now, the brands dominating TikTok Video, Instagram Reels, and YouTube Ads aren’t using overproduced, corporate commercials. They’re using AI UGC (User-Generated Content) and AI Avatar Influencer creative that feels real, native, and impossible to scroll past. Here’s what I've actually delivered: Skincare Brand hit their highest viewed month in 6 weeks after switching to AI UGC and AI Avatar video creatives. Supplement Brand hit 42% lift in CTR using custom AI Influencer ads on Meta and Instagram. Real Estate had Better lead quality and higher conversions through cinematic AI content that felt 100% human. Product Launch with 22% more views using short form AI Video Generation built around viewer retention psychology. Why My Process Works: Most brands treat Social Media Video like decoration. I treat it like psychology. I analyze retention graphs and drop off data, then rebuild the hook, pacing, and script. I combine advanced AI generation with professional Video Editing to create assets that actually keep audiences watching. AI avatars and digital influencers are winning because they don't look like ads. That's the edge your competitors haven't figured out yet. What I Build For Your Brand: AI Influencers & Avatars Believable, high-fidelity characters that feel credible, never robotic. AI UGC Video Commercials: High Energy, vertical ads optimized for TikTok, Instagram, and Meta ads. Seamless Voice & Lip Sync: High quality voice cloning with natural micro-expressions. End-to-End Production: From raw AI generation to advanced Video Post-Editing with clean transitions and motion graphics. My Premium Tool Stack: HeyGen | Davinci Resolve | Higgsfield | ElevenLabs | Kling | Veo 3.1 | Seedance 2.0 | Runway gen4 I'm selective about who I work with. Every engagement so far has ended in a 5 star review, that's not luck, that's how I operate. Your content should be the reason a customer stops scrolling. If it's not doing that yet, send me a message, and let's figure out exactly what your next campaign needs. Please ignore the keywords below TOOLS AND EXPERTISE AI Video Creator | AI Video Expert | AI Video Producer | AI Video Editor | AI Avatar Videos | AI UGC Videos | AI Avatar Spokesperson | AI Talking Head Videos | AI Presenter Videos | Digital Avatar Videos | Realistic AI Avatar | AI Talking Videos | AI Spokesperson Ads | AI Video Ads | AI Ad Creatives | High Converting AI Ads | Conversion Focused AI Video | AI Sales Videos | Meta Ads AI Video | Instagram Reels AI | Short Form AI Videos | AI Short Form Ads | Vertical AI Videos | AI Video Ads 15–60 sec | AI Social Media Videos | TikTok Video Ads | Instagram Reels Ads | Short Form Content | AI Lip Sync | Lip Sync AI Video | AI Voiceover | Natural AI Voice | Human-Like AI Voice | AI Narration | Photorealistic AI Video | Non-Robotic AI Videos | Natural Motion AI | Higgsfield AI | HeyGen | Arcads AI | Runway Gen-4 | Sora AI | Kling AI | Veo 3 | ElevenLabs | CapCut | Adobe Premiere Pro | AI Video Editing | AI Video Generation | AI Generated Video | AI Video Marketing | AI Brand Videos | AI Commercial Videos | AI Product Videos | AI Marketing Videos | AI Brand Storytelling | Creative Strategy | Marketing Strategy | AI Video Creator | AI Video Editor | Text-to-Video AI | Image-to-Video AI | Social Media Video | Content Creation | Shopify | Health brand | supplements | wellness supplements VIDEOS | Health products VIDEOS | wellness products VIDEOS | AI-Generated Video | Instagram Reels AI VIDEO | Social Media Video | Adobe Premiere Pro | AI Corporate Video | Video Production | Motion Graphics | Artificial Intelligence | AI Video Generation | AI Video Generator | Adobe After Effects | Video Animation | Real Estate Video | Video Commercial | Explainer Video | AI Content Creation | AI Content Editing | Sora | Graphic Design | Animation | Adobe Illustrator | AI Avatar | AI Image Generation | Midjourney AI | Video Ad | AI Text-to-Image | AI Text-to-Speech | PROMPT Generative AI | AI Videography | Social Media | Marketing | Advertising | How To VIDEOS | Testimonial Video | Promotional Video | English | German | Adobe Photoshop | MP4 | HeyGen | Hey Gen | AI Builder | AI Image Editing | AI Image Generator | AI Audio Generator | AI Audio Generation | Generative AI Prompt | UGC | Video Editing & Production Short Form Video | Higgsfield MCP claude

I help SaaS companies, MSPs, and service-based businesses support customers through technical troubleshooting, customer support, onboarding, Microsoft 365 support, and clear ticket documentation. I can help with customer support by chat, email, phone, and tickets, product onboarding, account setup, helpdesk triage, remote desktop support, CRM updates, inbox management, SOPs, FAQs, and day-to-day customer communication. My experience includes SaaS support, MSP helpdesk support, Microsoft 365, Outlook, Teams, SharePoint, Entra ID, Intune, user access, password resets, MFA, mailbox support, OneDrive, remote troubleshooting, POS support, printers, endpoint support, and basic network troubleshooting. Tools I have worked with include Microsoft 365, Google Workspace, NinjaOne, Datto RMM, ConnectWise, Autotask, TeamViewer, RDP, IT Glue, Zendesk, Freshdesk, Intercom, Gorgias, HubSpot, Jira, Slack, Zoom, Proofpoint, Huntress, ThreatLocker, Keeper, LastPass, 3CX, RingCentral, SkySwitch, and ConnectUC. I’m comfortable supporting both technical and non-technical users, staying calm under pressure, following SOPs, documenting work clearly, and taking ownership of issues from start to finish. What I can help with: • Customer support by chat, email, phone, and tickets • SaaS customer onboarding and product setup • Technical troubleshooting and product support • MSP helpdesk support, Tier 1–2 • Microsoft 365, Outlook, Teams, SharePoint, and user access support • Password resets, MFA, mailbox access, and permissions • Remote desktop support • CRM updates, inbox management, SOPs, FAQs, and documentation Customer support by chat, email, phone, and tickets • Fashion, footwear, and e-commerce customer support • Shopify order support, returns, replacements, and follow-ups • Gorgias, Zendesk, Freshdesk, and helpdesk ticket management

🏆 Top Rated 💯 Job Success 💯 Experience level 💼 13+ yrs 🕒 Available ✅ Computer Repair ✅ IT Support ✅ Technical Support ✅ OneDrive support ✅ Windows Expert ✅ Outlook Expert✅ Fix any issues on your PC & Mac LET'S MEET ME AND DISCUSS YOUR ISSUE. 🖐 Hi, I'm Jerwin. Are you looking for IT Support with your Computer? I worked at Microsoft as a Technical support for several years and I have a solid 14+ years of troubleshooting experience. 𝙃𝙚𝙧𝙚 𝙞𝙨 𝙩𝙝𝙚 𝙡𝙞𝙨𝙩 𝙤𝙛 𝙘𝙤𝙢𝙥𝙖𝙣𝙞𝙚𝙨 𝙄'𝙫𝙚 𝙬𝙤𝙧𝙠𝙚𝙙 𝙬𝙞𝙩𝙝: 🔥Microsoft 🔥DXC Technology 🔥Commonwealth Bank Australia (CBA) 🔥ESPN 🔥Dell Support 🔥Lenovo Support 🔥On Geeks IT Support 𝙇𝙞𝙨𝙩 𝙤𝙛 𝙢𝙮 𝙚𝙭𝙥𝙚𝙧𝙩𝙞𝙨𝙚: 🔥Windows and Microsoft Office Support 🔥 Laptop, Mac & Desktop repair 🔥 Install Windows 11, 10, 8, 7 🔥 Upgrade Mac OS / Install Windows on MacBook dual boot 🔥 Fix MacBook Issues 🔥 Fix Windows Errors 🔥 Fix MS Office Installation and Activation 🔥 Fix Windows installation and Activation 🔥 Fix Outlook for Mac and Windows 🔥 Remove Viruses, Spyware, and Malware 🔥 Boot-up issues, Blue screen of death (BSOD) 🔥 Fix email issues, outlook app problem 🔥 Speed up a slow computer 🔥 Data Backup 🔥 Data Recovery 🔥 Software and system consultant 🔥 Issues with the browser 🔥 Technical support 🔥 Customer Service 🔥 IT Helpdesk 🔥 Email Support 🔥 Live Chat Support 🔥 Computer Repair 🔥 Windows & MS Support 🔥 Ticketing System 🔥 Outlook Support 🔥 Office 365 🔥 Virtual Assistance Cheers! Jerwin

IT and Office 365 Support Engineer specializing in Office 365 Applications like Exchange, Sharepoint and OneDrive Setup and Migration, Office Apps (any version), Teams, Outlook (2016 and up) and managing Office 365 Business Account. Email Security/Hardening Specialist under Microsoft 365 environment including setting up DNS records like DKIM, DMARC and SPF. Email Migration (IMAP, PST, Google Workspace to M365 Migration, GoDaddy to M365 and others) Sharepoint/OneDrive migration limited to cloud-to-cloud migration. Sharepoint/OneDrive file organization, permissions management Sharepoint Intranet Site setup with no coding. Technical Knowledge Manager handling business solutions and analysis. Experienced in knowledge-based document creation, change and update with documents. Creation and update of actual document in different platforms. Implementation, handling feedback from stakeholders and discussing updates. Process Analyst handling ticket escalations, root cause analysis, gaps in processes, updating and creation of knowledge articles. Trainer handling online and classroom training pertaining to Service Desk/IT topics. Incident Manager handling escalations and correct routing of ticket. Worked with tower managers to mitigate escalations. Handled 10 agents that works with Returned Tickets. Senior IT Helpdesk Analyst handling outage handling process and advanced support. IT Helpdesk handling service desk ranging from AD password resets, application issues, software/hardware troubleshooting, mobile device management, onboarding/offboarding

In my most recent project, I built a low-latency AI voice receptionist for a local home services company, eliminating missed after-hours calls and automatically routing over 40 new booked jobs directly into GoHighLevel in the first month. I'm an AI voice agent developer. I hate calling a business and getting stuck with a clunky, robotic phone menu. I build low-latency, natural-sounding AI receptionists with Vapi and Retell AI. I help businesses fix their inbound call and outbound campaign bottlenecks. Most companies just want the phone answered and the leads put on their calendar. I set up Twilio Voice and ElevenLabs Turbo V2 so the AI sounds like a real person instead of a tin can. I connect these voice agents to GPT-4o or Claude so they can handle complex questions from your knowledge base. I spend a lot of time on latency tuning. A long awkward pause kills the conversation. I fix that. I don't just set up a basic prompt and call it a day. Real businesses have messy data. Callers mumble, mispronounce things, or give incomplete addresses. I build fuzzy matching and scoring algorithms in n8n so your system actually knows what the customer is talking about. I use webhooks and REST APIs to tie everything together behind the scenes. If a caller has an emergency, like a burst pipe or an urgent medical issue, I build a warm transfer to get them to a real person fast. You probably need your calls to do actual work. I use Make and n8n to push lead qualification data straight into CRMs like GoHighLevel, HubSpot, or Google Sheets. I also build out SMS follow-up and missed-call text-back sequences in GoHighLevel because customers expect text messages today. I handle the tricky stuff, like getting SMS consent mid-call without the agent accidentally reading the confirmation text out loud. After the call, I make sure the full call transcript, summary, and call outcome get logged directly into your CRM. I work heavily with home services, specifically plumbing and HVAC companies. Plumbers miss calls when they are stuck under a sink. I build AI dispatchers that check technician availability in real time and book the job. I also build these systems for real estate businesses that need help coordinating property access with subcontractors. And I work with healthcare clinics. They need calendar booking and patient intake that works perfectly. For my medical and legal clients, I make sure the AI states the required AI disclosures and call-recording consent right at the start of the call. If you want to run cold calling automation, I can set that up too. I build outbound campaigns that track lead pipeline stages, handle common objections, and follow up automatically. I'll even add duplicate number checking logic so you don't annoy your leads. I make sure the AI handles turn-taking and barge-in naturally, so it stops talking the second your customer interrupts. Send me a message with your current tech stack. Let's get your phone system sorted.