Hire the Best Insurance Coverage Analysis Specialists

With 12 years of diverse experience in Customer service, Team management, Sales, and marketing. I excel at delivering exceptional results across various sectors. I am also a licensed Life & Health Insurance Agent. Demonstrating my ability to prospect, engage clients, foster long-term relationships and educate others on insurance. My background also includes roles in management and creative services, allowing me to blend analytical thinking with creative problem-solving. Whether you're launching a new insurance program or enhancing customer engagement strategies, I bring a unique skill set to the table that drives success. Let’s collaborate to elevate your business and achieve your goals together!

If your accounts receivable is aging past 90 days or claims keep getting denied, you're losing revenue you've already earned. I recover it. I'm a Medical Billing and Revenue Cycle Management (RCM) specialist with 13+ years of experience and a 100% Job Success Score, focused on aged AR, denial resolution, and payer-specific appeals for US healthcare providers. Most AR problems aren't solved by more follow-ups. The right move depends on the payer and the denial type so I diagnose why claims get stuck, then fix the process, not just the symptom. Recent results: Recovered $15,000+ from 90+ day AR for a US multi-specialty clinic Reduced aged AR by 25% for a Montana non-profit community hospital (61% of its AR was sitting over 180 days) Improved collections on high-denial accounts and cut repeat denials for key payers Across the full revenue cycle, I handle charge entry, claim submission, insurance verification and eligibility checks, payment posting, AR follow-up, denial management, and appeals plus clean-claim submission upstream to stop denials before they start. I've worked hands-on across AdvancedMD, Tebra, eClinicalWorks, athenahealth, Epic, SimplePractice, TherapyNotes, and PracticeQ/IntakeQ spanning multi-specialty, community-hospital, and behavioral-health practices, adapt quickly to new payer workflows. I also build the reporting that makes billing visible. Using Excel and Google Sheets, I turn messy claims data into decision-ready denial dashboards and AR trackers. For example, I analyzed 1,189 line items of CPT 87798 claims into a payer-level denial summary the billing team could act on immediately. This is where 13 years of billing meets hands-on data work: I track the metrics that actually matter: clean claim rate, net collection, AR days, denial rate, and first-pass yield so you can see exactly where revenue is leaking. I work US business hours, so you get same-day communication and updates, not a 12-hour lag. If you're dealing with aging AR, denied claims, or a billing backlog, send me a message or invite with a quick note about your setup. I'll give you an honest read on where revenue is being lost and what I'd fix first.

Highly organized and detail-oriented Virtual Assistant with 6+ years of experience supporting the commercial insurance industry. Skilled in Processing Certificates of Insurance, Loss Runs & Daily Downloads and passionate about providing exceptional customer service. Adept at streamlining workflows and increasing efficiency, freeing up professionals to focus on core business activities. Key Skills: Commercial Insurance Knowledge: Understanding of commercial insurance policies, coverages, and quoting procedures. Client Relationship Management (CRM) Proficiency: Expertise in using various CRM software, including AMS360, Ezlynx, Applied Epic, NowCerts, Ecerts, CSR24, QQ Catalyst, Hawksoft and Salesforce to manage client data, track interactions, and generate reports. Policy Processing and Data Entry: Ability to accurately process insurance applications, renewals, endorsements, Certificates of Insurance, and Loss Runs, ensuring data integrity. Data Management: Skilled at handling daily downloads from multiple carriers (55 carriers), including well-known carriers like Travelers, The Hartford, Chubb, Liberty Mutual, Nationwide, Progressive, CNA, GUARD and SAIF ensuring data accuracy and completeness. Quoting: Experience in quoting all lines of coverage, completing Acord forms and supplementals. Communication and Customer Service: Excellent written and verbal communication skills, with a focus on providing professional and friendly service to clients. Organization and Time Management: Demonstrated ability to prioritize tasks, meet deadlines, and maintain a well-organized workspace. Technical Skills: Proficiency in using various computer software and applications, including Microsoft Office Suite and specific industry software (e.g., AMS360, EzLynx, Applied Epic, NowCerts, etc.).

Hi, It's me Bisma, and I’m a freelancer specializing in Personal & Commercial Insurance, including Auto, Home, and Business Coverage. With a diverse background across various industries, I bring a unique perspective and a well rounded skill set to every project. Whether you're navigating the complexities of insurance compliance or seeking tailored coverage solutions, I’m dedicated to simplifying the process and ensuring you have the right protection at every step. My goal is to make insurance work for you, with personalized support and expert guidance. Services I Offer: • Insurance Quotes & Policy Binding: I help businesses and individuals secure the best insurance coverage with accurate quotes and fast policy binding. • Certificates of Insurance (COI) & ACORD Forms: I can prepare and issue Certificates of Insurance (COI) as well as complete ACORD forms to ensure clear, accurate, and compliant documentation. • Client Data & Account Management (CRM): Managing and organizing client information using CRM systems to ensure smooth communication, efficient tracking, and better customer service. •Loss Control & Risk Reduction: Conducting inspections to identify potential risks and providing actionable recommendations to reduce them. •Insurance Renewals & Endorsements: Keeping track of your policy renewals and ensuring necessary adjustments (endorsements) are made whenever your needs change. •Payments & Billing Support: Handling payments and ensuring your billing process is smooth and error-free. •Business & Personal Insurance Assistance: Offering expert advice and information on both personal and business insurance to help you make informed decisions. •Cancellations: Efficiently managing cancellations if and when your insurance policy needs to be ended.

Insurance recovery is not guesswork. It is documentation, strategy, scope control, pricing accuracy, policy alignment, and disciplined claim-file execution. I work with policyholders, business owners, contractors, attorneys evaluate insurance claim risk, identify underpayment exposure, rebuild incomplete claim files, and prepare stronger recovery documentation for residential, commercial, rental, mixed-use, and select auto-related disputes. Most underpaid claims are not lost because the damage was minor. They are lost because the file was incomplete, the scope was too narrow, the pricing was suppressed, the support was weak, or the carrier's estimate became the default version of the claim. My role is to correct that imbalance. I am the founder of White Rock Public Adjusting LLC and a licensed insurance claim professional with 10+ years of property claims experience and 5+ years on the carrier side, including SIU. I represent policyholders, not insurance carriers, and I use my carrier-side background to understand how claims are evaluated, reduced, delayed, defended, and underpaid. My work is technical, organized, and recovery-focused. I review the claim file, identify what is missing, reconstruct the documentation, and help position the file for supplement review, reinspection, negotiation, appraisal, umpire review, or attorney evaluation. Core Services Insurance Risk & Claim Recovery Review * Full claim file analysis * Underpaid, delayed, or denied claim review * Carrier estimate and correspondence evaluation * Policy declaration and coverage issue identification * Recovery potential assessment Residential & Commercial Property Claim Support * Residential, commercial, rental, and mixed-use losses * Retail, office, restaurant, warehouse, and small business claims * Roof, exterior, interior, and structural damage * Mitigation, restoration, documentation Estimate, Scope & Supplement Review * Carrier estimate comparison * Line-item scope reconstruction * Missing item identification * Pricing and labor rate review * Trade sequencing analysis * Supplement preparation and claim presentation support Common Claim Problems I Identify * Missing damage scope * Omitted line items * Suppressed or outdated pricing * Incomplete repair methodology * Improper trade sequencing * Weak photo documentation * Poor file organization * Missing code upgrade / ordinance & law issues * Improper depreciation handling * Inconsistent carrier estimate logic * Misapplied policy language Loss Types include hail, wind, storm, fire, smoke, freeze, water, impact, roof, exterior, interior, structural, residential, commercial, rental, mixed-use, mitigation, restoration, repair-versus-replace, underpaid, delayed, and denied property claims. Appraisal / Umpire / Pre-Litigation File Support I organize claim files so the documentation is easier to understand, defend, and present. This includes appraisal-ready organization, umpire-ready packets, damage summaries, estimate/scope comparisons, photo/document organization, contractor scope alignment, and pre-litigation support. Contractor and Attorney Support I turn contractor field observations, photos, bids, repair scopes, and change orders into carrier-ready documentation that supports a stronger supplement or reinspection. I also prepare claim files for attorney review, appraisal, and pre-litigation evaluation by organizing technical claim issues in a structured, estimate-driven format. Select Auto Claim Expertise My carrier-side background includes auto claims and SIU experience. I assist with diminished value review, total loss dispute analysis, repair-versus-replace issues, OEM/calibration omissions, labor rate disputes, and carrier estimate inconsistency review. What You Receive * Comprehensive claim file review * Estimate and scope analysis * Missed damage and omitted line-item identification * Recovery-focused documentation plan * Reinspection-ready claim presentation * Appraisal-ready file organization * Written next-step recommendations Why Clients Hire Me Your carrier has trained claim professionals reviewing the file from its side. You should have a trained claim professional reviewing the file from yours. I know how estimates are reduced, how documentation gaps are used, and how scope gets narrowed. I use that experience to help policyholders, contractors, and attorneys build stronger recovery files. How to Get Started Send the carrier estimate, insurance correspondence, photos/videos, contractor bids, policy declarations if available, prior supplements, denial letters, and appraisal or inspection documents. I will review the file, identify the major gaps, assess recovery potential, and provide a clear next-step plan. Important Notice: I am not an attorney and do not provide legal advice. My services are limited to insurance claim documentation, estimate analysis, scope review, supplement support, claim strategy, appraisal support, and recovery preparation.

Currently a freelance Virtual Assistant who handled various tasks with data entry, data research, commercial insurance policies (quoting, binding and servicing) and backoffice. Senior Customer Service Representative with 7+ years of experience in fast-paced call center environment. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes.