Hire the Best Help Scout Specialists

I help SaaS companies, MSPs, and service-based businesses support customers through technical troubleshooting, customer support, onboarding, Microsoft 365 support, and clear ticket documentation. I can help with customer support by chat, email, phone, and tickets, product onboarding, account setup, helpdesk triage, remote desktop support, CRM updates, inbox management, SOPs, FAQs, and day-to-day customer communication. My experience includes SaaS support, MSP helpdesk support, Microsoft 365, Outlook, Teams, SharePoint, Entra ID, Intune, user access, password resets, MFA, mailbox support, OneDrive, remote troubleshooting, POS support, printers, endpoint support, and basic network troubleshooting. Tools I have worked with include Microsoft 365, Google Workspace, NinjaOne, Datto RMM, ConnectWise, Autotask, TeamViewer, RDP, IT Glue, Zendesk, Freshdesk, Intercom, Gorgias, HubSpot, Jira, Slack, Zoom, Proofpoint, Huntress, ThreatLocker, Keeper, LastPass, 3CX, RingCentral, SkySwitch, and ConnectUC. I’m comfortable supporting both technical and non-technical users, staying calm under pressure, following SOPs, documenting work clearly, and taking ownership of issues from start to finish. What I can help with: • Customer support by chat, email, phone, and tickets • SaaS customer onboarding and product setup • Technical troubleshooting and product support • MSP helpdesk support, Tier 1–2 • Microsoft 365, Outlook, Teams, SharePoint, and user access support • Password resets, MFA, mailbox access, and permissions • Remote desktop support • CRM updates, inbox management, SOPs, FAQs, and documentation Customer support by chat, email, phone, and tickets • Fashion, footwear, and e-commerce customer support • Shopify order support, returns, replacements, and follow-ups • Gorgias, Zendesk, Freshdesk, and helpdesk ticket management

Looking to scale your customer support, streamline your workflows, or need an experienced leader to manage your support team? Let’s connect. With over a decade of experience spanning front-line technical support, financial billing, and high-level CX operations management, I help businesses transform their customer service into a seamless, high-performing operation. Whether you need a consultant to build your support infrastructure from scratch or a seasoned Team Lead to mentor your agents and drive metrics, I bring the strategic insight and hands-on experience to deliver results. What I Bring to Your Team: • CX Operations & Tool Optimization: Experienced in auditing customer service operations, setting up Help Scout workflows, writing comprehensive SOPs, and building tailored Customer Support Playbooks for long-term scalability. • Team Leadership & Performance Coaching: Proven track record as a Team Lead managing and mentoring front-line representatives, tracking support metrics, and creating action plans to improve overall lines of business. • Technical & Billing Escalations: Years of experience handling complex technical troubleshooting and sensitive financial/billing inquiries via phone, email, and chat for major global brands. Core Expertise & Tools: • Platforms: Help Scout, Zendesk, and Gorgias • Leadership: Team Management, Performance Monitoring, Agent Coaching, SOP & FAQ Development • Channels: Omnichannel Support (Email, Live Chat, Phone Support) • Specialties: Technical Troubleshooting, Billing & Card Member Account Investigations If you are looking for a reliable, deeply experienced customer service professional who can work independently, lead a team, and elevate your customer satisfaction, send me a message. Let’s discuss how I can support your business goals.

Need someone who can take ownership of your customer support so you can focus on growing your business? That's where I can help. I'm a Customer Support and Customer Success Specialist with over 15 years of experience supporting e-commerce businesses, online marketplaces, retail, telecommunications, and education. I help businesses deliver fast, thoughtful, and professional customer experiences through email, chat, and helpdesk platforms. Here's what I can help with: ✔ Customer email & chat support ✔ Shopify order management ✔ Shipping, tracking, refunds & exchanges ✔ Customer success & retention ✔ Zendesk, Help Scout, Hiver & CRM management ✔ Complaint resolution ✔ Knowledge base & SOP adherence ✔ Quality assurance & team coaching I believe great customer support goes beyond answering questions. Every interaction is an opportunity to build trust, strengthen your brand, and create loyal customers. My approach is to resolve issues accurately, communicate with empathy, and make customers feel valued. In addition to frontline support, I've worked as a Knowledge Coach, mentoring support representatives, reviewing quality, and improving support processes. This experience allows me to contribute not only as a customer support specialist but also as someone who helps teams work more efficiently and consistently. If you're looking for someone dependable, proactive, and committed to delivering exceptional customer experiences, I'd love to support your business.

I am a dedicated and enthusiastic Customer Service Specialist with strong communication skills and a proven track record of managing client-facing responsibilities. Fluent in English, I am eager to deliver outstanding support and build positive customer relationships in a remote environment. From 2024 to 2025, I successfully managed Chosen Quality Investment, where I handled operations, maintained high quality standards, and ensured smooth stakeholder communications. This experience strengthened my problem-solving abilities, attention to detail, and capacity to manage inquiries and expectations professionally — skills I am excited to apply directly to customer support roles. I have completed in-depth training on Zendesk, Help Scout, and Zoho Desk, and I am fully prepared to support customers through email, live chat, ticketing systems, and other channels. My approach is always empathetic, patient, and solution-oriented — I genuinely enjoy helping people and turning every interaction into a positive experience. Key Strengths: • Fluent English speaker with excellent written and verbal communication • Hands-on experience managing operations and stakeholder relations (Chosen Quality Investment, 2024–2025) • Proficient in Zendesk, Help Scout, and Zoho Desk (trained and ready to use) • Strong active listening, de-escalation, and problem-solving skills • Organized, reliable, and committed to high response quality and customer satisfaction • Multichannel support readiness: email, live chat, and ticketing systems • Fast learner who quickly adapts to new tools and processes I am passionate about customer success and excited to contribute from day one. Whether supporting e-commerce, SaaS, investment firms, or other businesses, I bring professionalism, dedication, and a strong willingness to go the extra mile. Available for full-time, part-time, or project-based work. I respond promptly and am committed to delivering excellent results for every client. Let’s connect — I’d love the opportunity to support your customers and prove my value.

I am a Senior Customer Service and Sales Specialist with over 13 years of experience in customer support, sales, virtual assistance, and team leadership. I have a strong track record of supporting U.S.-based companies through both BPO and Upwork, consistently delivering fast, professional, and high-quality customer experiences across multiple communication channels. My experience includes handling inbound and outbound customer interactions across phone, email, chat, and social media, with a strong focus on resolving issues efficiently, supporting sales efforts, and ensuring a positive customer experience. I also bring solid experience in training, coaching, and quality assurance through my roles as a Team Lead and Associate Trainer, where I helped improve performance, maintain standards, and support team development. I am highly detail-oriented, reliable, and capable of managing multiple tasks in fast-paced remote environments with minimal supervision. I adapt quickly to new systems and workflows and am confident in using modern tools and AI-assisted solutions to improve productivity and service quality. I am committed to contributing to a team that values strong customer service, sales performance, and operational excellence. Work Setup: Laptop: Acer Predator 13th Gen i5, 16 GB RAM Headset: Plantronics HW261N (Professional Grade) Internet: 300 Mbps Converge (Main), 100 Mbps PLDT FIBR (Backup) Backup Power: Ecoflow Portable Power Station Delta 3 Core Skills & Tools: Customer Support & Sales: Phone, Email, Chat, Social Media Support, Upselling, Issue Resolution CRM & Support Platforms: Shopify, HubSpot, Zendesk, Freshdesk, Desk dot com Communication Tools: Slack, RingCentral, Skype Productivity Tools: Google Workspace, Trello, Monday dot com AI & Automation: ChatGPT Design & Content: Mindtickle, Canva, Adobe Photoshop Sales Tools: 1ShoppingCart

🚀 Elevate Your Business with a Solution-Hungry Assistant! 🚀 If you're seeking a dedicated professional to catapult your business to new heights on Upwork, your search ends here! I am a dynamic individual with a proven track record in administrative support and data entry, poised to optimize your operations and amplify your success. 🔍 Work Experiences: Outwit - Settlement Specialist: Adept at handling payment transactions and ensuring seamless cash flow management. Sykes - CSR (Capital One Canada): Expert in assisting customers with credit card inquiries and transactions. Convergys - Fraud Analyst (Citibank US): Skilled in analyzing and investigating suspicious transactions. Quantrics - Technical Support (Bell Canada): Providing top-notch technical assistance to customers. Yasheng Group - Operations Officer: Master of live chat support and efficient transaction processing. Agents Only - CSR (Order Entry): Assisting with orders promptly and accurately. Keywords Studios Manila - Email Support: Handling customer queries for top-tier gaming companies like Kakaogames, Discord and Ubisoft Mobile. LG Home Comfort - Admin Support (HVAC Company) - Responsible for answering calls, scheduling jobs, supporting technicians, managing paperwork, and keeping daily office operations on track. 💼 Skills Snapshot: Proficient in MS Office Suite and Google Suite. Multitasking maestro with a keen eye for detail. Communication wizard, both written and verbal. Quick problem-solver with deadline-driven dedication. Familiarity with communication and project management tools like Slack, Zoom, Jira, and more. 🛠️ What I Can Do for You: Streamline administrative tasks and boost efficiency. Manage calendars and schedules seamlessly. Execute stellar email campaigns and efficient inbox management. Deliver top-notch customer service and nurture client relationships. Proficient in Zendesk, Helpshift, and Microsoft 365 for optimal support. 💡 Tools I Know: Salesforce, Amazon Connect, ServiceTitan, Zendesk, Microsoft Office Applications, Helpshift, Deel, SharePoint, Gmail, Google Calendar, Looker Studio, Live Chat, Cronos, Jira, Wise, When I Work, Facebook, Skype, Zoom, Okta, Discord, Lark, Instagram, WhatsApp, Microsoft Teams. Availability: 20-40hrs weekly