Hire the Best Freshdesk Specialists

As a skilled professional with more than 5 years, in the customer service in foreign languages, I feel confident of my ability to exceed the expectations of the client. My background in successfully performing in customer service in divers’ languages such as French that is my main language, also English and Spanish. Ensuring the utmost accuracy and reliability to enable maximum understanding and clarity.

Hello! 👋 I'm a Customer Support Specialist with 5+ years of experience supporting e-commerce businesses and online stores.👩‍💼 I help businesses manage high volumes of customer inquiries through email, live chat, and social media while maintaining excellent customer satisfaction and protecting company policies.🤝 📍Here’s how I can support your business: ✅• Email & Live Chat Customer Support ✅• Order Tracking, Shipping Updates & Customer Inquiries ✅• Refunds, Returns & Dispute Handling ✅• Shopify Store Support ✅• PayPal & Klarna Dispute Management ✅• Social Media Customer Messages ✅• Admin Tasks & Data Entry 📍I have experience working with tools such as: 📌Shopify | Zendesk | Gorgias | Freshdesk | Salesforce | PayPal, Klarna Business | Slack | Google Workspace | Meta Business | Social Media Handling | 📌My goal is simple: provide fast, professional, and empathetic customer support that builds trust and keeps customers happy.🫡 If you're looking for a reliable customer support specialist who understands e-commerce operations, I would love to support your business long term.😉

I believe in providing the kind of support that's so good your customers will tell their friends about it--and providing you the tools you need to make this happen. Looking for assistance in getting your help desk, CRM, or sales software configured from A-to-Z? I'm here for you and your business! I have more than 10 years of experience implementing customer service software for projects large and small--including for teams using phone, email, social media platforms, and chat. In addition, I believe customers judge us not on the mistakes we make, but on the type of resolution we provide for them. Often times, how we fix a customer's problem is an opportunity to gain their trust for life. I love digging into an existing implementation and looking for ways your team can be more efficient while still keeping personal touches. I excel at automation and workflow configurations and improvements. I have expertise in all major customer service systems, including Gorgias, Hubspot Service Hub, Freshdesk, Intercom, Zendesk, Front, eDesk, Zoho, Helpscout, WordPress, Podio, Pylon, and more. I also specialize in channels like Slack Connect, LinkedIn messaging, Instagram and Facebook messages, SMS, phone, voice, and more. I am also an expert at sales CRMs, including Pipedrive, HubSpot Sales Hub, Freshsales, Zendesk Sell and Zendesk Sales Suite, Salesmate, and more. Additionally, I have expert-level experience in implementations of Shopify, ShipStation, ReCharge Apps, Bold Subscriptions, ClickUp, Asana, Google Keep, MS Office, QuickBooks, WaveApps, and numerous other cloud-based solutions. I also have substantial expertise in Zoom, Skype, Microsoft Teams, and Slack for any remote team/work consultations. Finally, automation with systems like Zapier and Make are one of my key specialities. They connect anything to everything! If you can dream it, I can build it. Some popular platforms I connect are phone systems like Aircall or Justcall and signing platforms like PandaDoc. One of my key projects has been leading a customer service team for a startup coffee subscription company, which experienced 450% growth in its first year. I also personally provided, for several years, luxury customer service for an independent hotel that, according to TripAdvisor, is one of the "Top 10 rated" properties in its country. One white-glove service I also offer, on a limited basis, is expert-level customer service for high-end clients for short-term events (such as before, during, or after a Kickstarter launch). I also have a separate team of people providing fractional customer service--please ask me about this! No matter your product or service, I will study all documentation you send me to become an expert so that I can provide exemplary, tailored service for your project. I do not shy away from projects that require technical knowledge, either. In addition, I am a native English speaker and a fluent Spanish speaker. Whenever I take on a project, I work to meet and exceed all expectations and requirements, and I always meet or beat a deadline. Let's provide your customers with support they'll rave about to their friends.

You're looking for someone who builds the infrastructure that makes great customer experiences repeatable, scalable, and measurable from day one. That's been my work for the past 17 years, and it's what I do today as a Key Account Specialist at one of Europe's leading SaaS platforms, where I oversee high-value client portfolios, design onboarding architectures, and deploy CRM workflows that reduce friction and accelerate time-to-value. My edge is the intersection of three things most specialists have only one of: deep customer success leadership, hands-on AI-powered CRM implementation, and fluency across English, French, and German markets. That combination is rare. It's also precisely what enterprise and growth-stage companies need when they're expanding across Europe or restructuring their customer operations for scale. On the CRM and automation side, I design systems that fit how your business actually works. I map customer journeys, configure AI-assisted workflows, integrate your toolstack, and build the reporting layer so leadership always knows where the numbers stand. I've done this for companies operating across multiple markets, languages, and regulatory environments. On the customer success side, my background spans SaaS onboarding, enterprise key account management, churn reduction programs, NPS and VOC frameworks, and cross-functional escalation handling. I've built CS functions from the ground up and stepped into existing ones to stabilize and scale them. Both have produced results. I also bring a translation and localization capability that goes beyond language. I adapt product content, customer-facing documentation, and support materials for English, French, and German audiences ensuring that your messaging lands with the same precision in Berlin as it does in Paris or London. My academic foundation: an MBA in Finance, a BA in Communication and Marketing, and a BA in English Applied Linguistics. It informs how I think about customer economics, communication architecture, and the commercial stakes of every interaction. A few things I don't do: vague deliverables, scope drift, or disappearing mid-project. I work with a small number of clients at a time, which means you get the full weight of my attention and my judgment. If you're building or rebuilding a customer success function, implementing a CRM that actually sticks, or expanding into francophone or German-speaking markets let's have a direct conversation about what that looks like.

I am a US citizen living abroad and a certified: • Zendesk Systems Administrator • HubSpot Sales Administrator • Gorgias Systems Administrator • Shopify Store Building Expert With nearly 20 years of experience in the customer support industry, I specialize in building strong, efficient, and scalable support operations. I am also the founder of Adams-BPO, an elite Gorgias partner and a recognized expert in Zendesk, Freshdesk, HubSpot, Shopify, and web development. At Adams BPO, we provide top-tier customer support teams for growing companies, including: • Full-time agents • Full-time managers • Quality assurance managers • Reporting and analytics professionals We structure every client relationship around proven processes and guarantee performance that exceeds industry standards. With Adams BPO managing your support, your customer service will thrive—and you’ll be free to focus on what you do best: growing your business. We are also AI specialists, offering custom-built AI agents tailored to your company’s needs. Our AI solutions enhance efficiency, automate routine tasks, and deliver exceptional customer experiences. Personally, I thrive in building out workflow systems and support infrastructure. My specialties include: • Building customer support departments from the ground up • Automations, triggers, and rule creation • Workflow processes and view structures • Chatbot mapping and knowledge base linking • Multi-platform integrations • Reporting and analytics for all major CRMs Platform-Specific Skills: Zendesk • Agent Interface • Zendesk Talk, Chat, and Guide • Custom views, automations, and integrations HubSpot • Pipeline structure • Workflow automations • Sequences and integrations • CRM account linking Gorgias • Rules, macros, views, automations, and AI configuration • Multi-store Shopify and platform integrations I’m also bilingual (native English and fluent Spanish), and I genuinely love both people and the platforms I work with. I’d love the chance to speak with you about how I can help you scale, streamline, or strengthen your customer support operation.

Hi, I’m Wil an Operations & Systems Partner for scaling digital businesses. I don’t just complete tasks I build structure, improve workflows, and help businesses run smoother, faster, and more efficiently. With over 5+ years of experience in operations, customer support, and digital marketing, I’ve worked with startups and established brands across eCommerce, telecom, finance, and digital services. 💼 What I Bring to the Table ⚙️ Operations & Systems - Build and optimize workflows, SOPs, and processes - Manage day-to-day operations and team coordination - Track KPIs and improve execution efficiency - Ensure tasks are delivered on time and aligned with goals 🛒 eCommerce Operations - Shopify management (orders, listings, backend support) - Order tracking, refunds, and dispute handling - Multi-channel support (Amazon, Walmart) - Customer experience optimization 💬 Customer Support & QA - Email & ticket support (Freshdesk, CRM tools) - High-volume customer handling with fast response times - QA systems, audits, and performance improvement - Former American Express CSR (BPO) — trained in handling sensitive data and complex cases 📈 Digital Marketing & Growth Support - Lead generation & outreach systems - Email marketing workflows & CRM automation - SEO content writing & keyword research - Social media content planning (Canva-based execution) 📊 Proven Experience ✔ Operations Manager, Team Lead & QA Manager ✔ Managed teams (2–10+ members) and cross-functional workflows ✔ Built systems that improved efficiency and reduced errors ✔ Supported brands across eCommerce, finance, telecom, and digital marketing 🛠 Tools I Use ClickUp • Trello • Slack • Google Workspace • Freshdesk Shopify • CRM tools • Canva • SEO tools (Ahrefs, Surfer, etc.) 💡 Why Clients Work With Me ✔ Systems thinker — I improve how things work, not just execute tasks ✔ Detail-oriented — I catch what others miss ✔ Reliable & proactive — you don’t have to follow up ✔ Strong communicator — clear, professional, and solution-focused 🤝 Let’s Work Together If you’re looking for someone who can take ownership, streamline operations, and support your growth, I’d love to help.