Hire the Best Elance Specialists

I help businesses turn raw information into clean, accurate, and usable documents and spreadsheets. Over the years, I have successfully completed 1000+ projects, delivering consistent quality and on-time results. I previously ranked in the Top 50 on Elance within 12 months of joining, reflecting long-term reliability and client trust. My core services include: * Excel data cleaning, formulas, reports, and automation * Creating and formatting spreadsheets (bank/credit card statements, expense reports, trackers) * PDF, web, and document conversion to Word or Excel * Web research and lead/email list building * Professional Word document formatting and layout I regularly work with complex Excel files, including advanced formulas, charts, validations, and structured reporting. I am detail-oriented, highly organized, and focused on delivering files that are ready for immediate use. Having lived in the United States for several years, I am very familiar with American names, locations, institutions, and business conventions. I have also worked with clients across the wordl, including Canada, Australia, UK and the Middle East. My rates vary depending on project complexity, and I am happy to discuss fixed-price or ongoing support arrangements. I value clear communication, accurate execution, and long-term client relationships.

Customer Service Expert with 10 years of experience, specializing in delivering high-quality support through phone, email, and live chat. I am skilled in resolving customer issues, managing inquiries, maintaining clear communication, and providing exceptional customer satisfaction across different industries. I am experienced in eCommerce, where I have supported customers using platforms like Zendesk, Shopify, WooCommerce, and HubSpot, this includes everything from handling tickets and tracking orders to processing refunds and updating CRMs. I have a strong attention to detail, quick response times, and clear, friendly communication. I can handle high volumes of inquiries while multitasking, all while maintaining consistency and accuracy. In addition to customer support, I am also experienced in virtual assistant tasks, including appointment scheduling, and managing professional communication. I bring the same level of efficiency. I care about customers and know how to engage with professionalism. I am excited about the opportunity to support you!

⭐ $20K+ Earnings ⭐ 5,000+ Hours ⭐ Shopify Experience⭐ Job Success 100% I help Shopify brands streamline daily operations, manage order fulfillment, and deliver exceptional customer support—allowing business owners to focus on growing their business. With 3+ years of hands-on experience,$𝟐𝟎𝐊+ 𝐞𝐚𝐫𝐧𝐞𝐝, 𝐚𝐧𝐝 𝟓,𝟎𝟎𝟎+ 𝐡𝐨𝐮𝐫𝐬 𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞𝐝 𝐨𝐧 𝐔𝐩𝐰𝐨𝐫𝐤, I've partnered with Dropshipping, Print-on-Demand, and DTC Shopify stores to optimize store operations, improve customer satisfaction, and build efficient workflows. Whether you need a reliable Shopify Operations Manager, Shopify Virtual Assistant, or Customer Support Specialist, I can help you run your store efficiently and deliver an outstanding customer experience. 🔹 𝐌𝐲 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: ✅ Shopify Store Management ✅ Product Listing, Product Upload & Catalog Management (Manual, CSV, DSers, CJ Dropshipping, Poky, Kopy) ✅ Order Processing & Order Fulfillment ✅ Inventory Management & Supplier Coordination ✅ Shipment Tracking & Delivery Updates ✅ Customer Support (Email, Live Chat, Gorgias & Zendesk) ✅ Returns, Refunds & Dispute Resolution ✅ Klaviyo Support ✅ Shopify Apps Setup & Management ✅ Basic Shopify SEO Optimization ✅ AI-Assisted Customer Support & Workflow Automation 🔹 𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: 🛠️ Shopify • Gorgias • Zendesk • Klaviyo • Printify • DSers • CJ Dropshipping • ChatGPT • Google Sheets • Microsoft Excel • Slack • Trello • Asana • Canva 🔹 𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞: ✔ Accurate & Reliable Order Processing ✔ Fast & Professional Customer Support ✔ Strong Attention to Detail ✔ Organized Store & Inventory Management ✔ Clear & Proactive Communication ✔ AI-Powered Workflow Improvements ✔ Independent & Solution-Oriented ✔ Dedicated to Long-Term Client Success 🎯 My goal is simple: Help Shopify businesses reduce operational bottlenecks, improve customer satisfaction, streamline fulfillment, and scale with confidence. 🤝 If you're looking for a dependable Shopify Ecommerce Operations Manager who can take ownership of your daily operations, optimize workflows, and provide exceptional customer support, I'd love to discuss how I can help your business grow.

Integrated systems rarely break on the first successful API call. They break three weeks later: a failed Shopify webhook, an ERP order that never synced, a CRM contact missing from the pipeline, or POS inventory that no longer matches the store. I build and fix the middleware/API layer behind those systems. My strongest work is around Shopify, ERP, CRM, POS, and Laravel-based backend systems where product data, orders, inventory, customers, payments, and reporting all need to stay aligned. What I usually handle: - Shopify / Shopify Plus integrations and custom commerce workflows - ERP and CRM syncs: Acumatica, Salesforce, Zoho, HubSpot, SAP-style systems - POS and inventory workflows: Clover, store operations, loyalty, order flows - Laravel/PHP middleware, APIs, webhooks, queues, cron jobs, retries, and logs - Admin dashboards, reporting panels, and operational data models - Production debugging where the issue is hidden across multiple systems Relevant background: - Built and supported systems handling 24k+ products, 3M+ users, and 2,000+ locations - Led technical delivery across teams of 20+ - Worked across Shopify, Shopify Plus, Magento, BigCommerce, Acumatica, Salesforce, Zoho, Clover POS, Laravel, REST/GraphQL APIs, PostgreSQL, MySQL, AWS, Firebase, and payment systems I also take on SaaS MVPs and React Native app work when the project depends on backend architecture, integrations, subscriptions, analytics, or production stability. If your store, ERP, CRM, POS, or internal dashboard is held together by fragile syncs and unclear data flow, I can help trace where it breaks and make the system reliable.

Are you overwhelmed with customer support, tech queries, billing issues, or email customer service specialists? Let me take the weight off your shoulders. I'm Muhammad Owais, a Customer Service & Technical Support Specialist with over 7 years of hands-on experience helping SaaS, eCommerce, DTC brands, and B2B startups run smooth, scalable support operations. From Zendesk configuration to dispute resolution, I bring structure, speed, and strategy to your customer service stack. Worked for many companies as a virtual assistant. 💬 Tech Support (Tier 1 & Tier 2) •⁠ ⁠Deep experience in SaaS & Blockchain support •⁠ ⁠Helpdesk setup & ticket workflows (Zendesk, Freshdesk, Intercom, Gorgias) •⁠ ⁠Troubleshooting, onboarding, and knowledge base creation ✅ WHAT I DO BEST: 🛒 Shopify & E-commerce Support •⁠ ⁠Order tracking, subscriptions, refunds, chargebacks •⁠ ⁠Store admin: fulfillment, inventory, vendor management •⁠ ⁠Tools: Shopify, ShipStation, WordPress, PayPal, Stripe, Thrivecart, PaykickStart 💼 CRM & Admin Automation •⁠ ⁠Proficiency with Salesforce, Zendesk, Freshdesk, Intercom, Gorgias, & GHL. •⁠ ⁠Integration via Zapier, Jira, ClickUp, Asana, Make •⁠ ⁠Custom workflows, reporting dashboards, and email automation 💳 Billing & Chargebacks •⁠ ⁠Dispute management (Stripe, PayPal, Klarna, Airwallex) •⁠ ⁠VAT/Tax queries, custom invoicing, and refund processing •⁠ ⁠Documentation for policies, receipts, and preventive strategies 🛠 SaaS Documentation & Internal Content •⁠ ⁠FAQs, SOPs, Help Center articles, tutorials •⁠ ⁠Workflow documentation & internal team training guides 🏅 WHY CLIENTS LOVE WORKING WITH ME: ✔️ 7+ years in Customer Support & SaaS Ops ✔️ Complete CRM Support & Setup ✔️ Fluent, reliable, and extremely organized ✔️ 99% Job Success on Upwork ✔️ 🏆 Top Rated Plus — top 1.5% talent ✔️ 75% of clients return long-term ✔️ Trusted by teams at HackerRank, LastPass, Tumblr, ImagineLearning.

I am a US citizen living abroad and a certified: • Zendesk Systems Administrator • HubSpot Sales Administrator • Gorgias Systems Administrator • Shopify Store Building Expert With nearly 20 years of experience in the customer support industry, I specialize in building strong, efficient, and scalable support operations. I am also the founder of Adams-BPO, an elite Gorgias partner and a recognized expert in Zendesk, Freshdesk, HubSpot, Shopify, and web development. At Adams BPO, we provide top-tier customer support teams for growing companies, including: • Full-time agents • Full-time managers • Quality assurance managers • Reporting and analytics professionals We structure every client relationship around proven processes and guarantee performance that exceeds industry standards. With Adams BPO managing your support, your customer service will thrive—and you’ll be free to focus on what you do best: growing your business. We are also AI specialists, offering custom-built AI agents tailored to your company’s needs. Our AI solutions enhance efficiency, automate routine tasks, and deliver exceptional customer experiences. Personally, I thrive in building out workflow systems and support infrastructure. My specialties include: • Building customer support departments from the ground up • Automations, triggers, and rule creation • Workflow processes and view structures • Chatbot mapping and knowledge base linking • Multi-platform integrations • Reporting and analytics for all major CRMs Platform-Specific Skills: Zendesk • Agent Interface • Zendesk Talk, Chat, and Guide • Custom views, automations, and integrations HubSpot • Pipeline structure • Workflow automations • Sequences and integrations • CRM account linking Gorgias • Rules, macros, views, automations, and AI configuration • Multi-store Shopify and platform integrations I’m also bilingual (native English and fluent Spanish), and I genuinely love both people and the platforms I work with. I’d love the chance to speak with you about how I can help you scale, streamline, or strengthen your customer support operation.