Hire the Best Customer Experience Specialists

With over 8 years of experience in customer service and executive admin support, and more than 2 years as a virtual dating assistant, I bring a rare combination of structure, strategy, and emotional intelligence to every client relationship. Whether you're managing a business or navigating the modern dating world, I help you stay organized, confident, and ahead of the game. 💼 As an Executive Assistant: I’ve worked with professionals across industries, managing day-to-day operations, inboxes, calendars, travel plans, research, and client communications. I’m proactive, highly organized, and skilled at using a wide range of tools to streamline workflows and reduce stress. 💘 As a Dating Assistant: In today’s fast-paced and swipe-heavy dating culture, I support clients on apps like Tinder, Bumble, Hinge, Muslima and Seeling. Optimizing profiles, selecting photos, writing clever prompts, swiping based on preferences, handling messages, and even doing Instagram outreach to build genuine connections. I understand how to maintain voice and tone while creating engaging, real conversations that lead to better matches. 🔧 Tools I’ve Worked With: Communication & Scheduling: Gmail, Outlook, Slack, WhatsApp, Telegram, Skype, Cisco Jabber, Google Calendar Project & Task Management: Trello, Asana, Monday.com, Zendesk Creative Tools: Canva, Mailchimp Customer Support Systems: Avaya One-X, Univerge Blue Connect, ServiceNow, Medallia, WebPT File & Data Management: Google Drive, Docs, Sheets Video Calls: Zoom, Google Meet, WebEx Podcast Tools: Libsyn Whether you need help keeping your life on track, building romantic connections, or both. I'm here to make things smoother, smarter, and more intentional. 📩 Let’s connect and see how I can support your goals, both personal and professional.

Are you overwhelmed with customer support, tech queries, billing issues, or email customer service specialists? Let me take the weight off your shoulders. I'm Muhammad Owais, a Customer Service & Technical Support Specialist with over 7 years of hands-on experience helping SaaS, eCommerce, DTC brands, and B2B startups run smooth, scalable support operations. From Zendesk configuration to dispute resolution, I bring structure, speed, and strategy to your customer service stack. Worked for many companies as a virtual assistant. 💬 Tech Support (Tier 1 & Tier 2) •⁠ ⁠Deep experience in SaaS & Blockchain support •⁠ ⁠Helpdesk setup & ticket workflows (Zendesk, Freshdesk, Intercom, Gorgias) •⁠ ⁠Troubleshooting, onboarding, and knowledge base creation ✅ WHAT I DO BEST: 🛒 Shopify & E-commerce Support •⁠ ⁠Order tracking, subscriptions, refunds, chargebacks •⁠ ⁠Store admin: fulfillment, inventory, vendor management •⁠ ⁠Tools: Shopify, ShipStation, WordPress, PayPal, Stripe, Thrivecart, PaykickStart 💼 CRM & Admin Automation •⁠ ⁠Proficiency with Salesforce, Zendesk, Freshdesk, Intercom, Gorgias, & GHL. •⁠ ⁠Integration via Zapier, Jira, ClickUp, Asana, Make •⁠ ⁠Custom workflows, reporting dashboards, and email automation 💳 Billing & Chargebacks •⁠ ⁠Dispute management (Stripe, PayPal, Klarna, Airwallex) •⁠ ⁠VAT/Tax queries, custom invoicing, and refund processing •⁠ ⁠Documentation for policies, receipts, and preventive strategies 🛠 SaaS Documentation & Internal Content •⁠ ⁠FAQs, SOPs, Help Center articles, tutorials •⁠ ⁠Workflow documentation & internal team training guides 🏅 WHY CLIENTS LOVE WORKING WITH ME: ✔️ 7+ years in Customer Support & SaaS Ops ✔️ Complete CRM Support & Setup ✔️ Fluent, reliable, and extremely organized ✔️ 99% Job Success on Upwork ✔️ 🏆 Top Rated Plus — top 1.5% talent ✔️ 75% of clients return long-term ✔️ Trusted by teams at HackerRank, LastPass, Tumblr, ImagineLearning.

Hello! 👋 I'm a Customer Support Specialist with 5+ years of experience supporting e-commerce businesses and online stores.👩‍💼 I help businesses manage high volumes of customer inquiries through email, live chat, and social media while maintaining excellent customer satisfaction and protecting company policies.🤝 📍Here’s how I can support your business: ✅• Email & Live Chat Customer Support ✅• Order Tracking, Shipping Updates & Customer Inquiries ✅• Refunds, Returns & Dispute Handling ✅• Shopify Store Support ✅• PayPal & Klarna Dispute Management ✅• Social Media Customer Messages ✅• Admin Tasks & Data Entry 📍I have experience working with tools such as: 📌Shopify | Zendesk | Gorgias | Freshdesk | Salesforce | PayPal, Klarna Business | Slack | Google Workspace | Meta Business | Social Media Handling | 📌My goal is simple: provide fast, professional, and empathetic customer support that builds trust and keeps customers happy.🫡 If you're looking for a reliable customer support specialist who understands e-commerce operations, I would love to support your business long term.😉

🏆 Top-Rated Plus Freelancer on Upwork Hello there, I’m a Customer Success Manager and Project Manager with over 15 years of experience helping SaaS companies and service-based businesses deliver exceptional customer support. ✔ Fluent in English, Spanish, and French — I can connect with your clients globally ✔ Track record of boosting CSAT scores and retention rates ✔ Fast, reliable, and proactive problem-solver ✔ Known for building strong, long-term client relationships ✔ Timely, detail-oriented, and dedicated to your success I’m not just another freelancer, I’m your partner in delivering world-class customer support. Whether you need someone to manage your support team, streamline processes, or resolve client issues quickly and professionally, I’m here to help you keep your customers happy and loyal. Ready to strengthen your customer experience and grow your business? 📅 Let’s set up a quick call — I’d love to learn more about your goals and see how I can help.

𝗣𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿 | 𝗣𝗶𝘁𝗰𝗵 𝗗𝗲𝗰𝗸 𝗘𝘅𝗽𝗲𝗿𝘁 | 𝗣𝗼𝘄𝗲𝗿𝗣𝗼𝗶𝗻𝘁, 𝗚𝗼𝗼𝗴𝗹𝗲 𝗦𝗹𝗶𝗱𝗲𝘀 & 𝗖𝗮𝗻𝘃𝗮 | 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀, 𝗦𝗮𝗹𝗲𝘀 & 𝗜𝗻𝘃𝗲𝘀𝘁𝗼𝗿 𝗣𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻𝘀 | 𝟮𝟰-𝗛𝗼𝘂𝗿 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆. Are you looking for PowerPoint Presentation Designer, Investor Pitch Deck Expert And Canva Designer? I cover all your needs... I will design a professional PowerPoint presentation design within 24 hours that will impress your audience and elevate your brand. My name is Augustine Thomas, PowerPoint Presentation Designer - I will design a professional PowerPoint presentation in 24 hours that will impress your audience and elevate your brand. Whether it’s a Pitch Deck, Business Presentation, Sales Presentation, Marketing Presentation, Fundraising Presentation, Financial Presentation, Demo Presentation, Training Presentation, or Education Presentation - Let get started now!!! 𝗔𝘀 𝗮 𝗣𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿, 𝗣𝗶𝘁𝗰𝗵 𝗗𝗲𝗰𝗸 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿, 𝗣𝗼𝘄𝗲𝗿𝗣𝗼𝗶𝗻𝘁 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿, 𝗚𝗼𝗼𝗴𝗹𝗲 𝗦𝗹𝗶𝗱𝗲𝘀 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿, 𝗮𝗻𝗱 𝗖𝗮𝗻𝘃𝗮 𝗣𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿, 𝗜 𝗵𝗲𝗹𝗽 𝘆𝗼𝘂 𝗰𝗿𝗲𝗮𝘁𝗲 𝗲𝘃𝗲𝗿𝘆𝘁𝗵𝗶𝗻𝗴 𝗳𝗿𝗼𝗺: ✅ Investor Pitch Deck, Startup Pitch Deck, Pitch Deck for Investors, Fundraising Pitch Deck, Investor Ready Presentation ✅ Business Presentation Design, Corporate Presentation Design, B2B Presentation ✅ Design, Company Profile Presentation, Business Proposal Presentation ✅ Sales Presentation Design, Marketing Presentation Design, Product Presentation Slides, Sponsorship Deck Design ✅ Executive Presentation Design, Board Meeting Presentation, Webinar Presentation Slides ✅ SaaS Pitch Deck, Tech Startup Presentation, Fintech Pitch Deck, Real Estate Presentation Design, Healthcare Presentation Design, E-commerce Pitch Deck, Consulting Presentation, Agency Presentation Design, Crypto Pitch Deck, AI Startup Pitch Deck 𝗜 𝗮𝗹𝘀𝗼 𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘇𝗲 𝗶𝗻: 〽️ Presentation Redesign, PowerPoint Redesign, Presentation Makeover, Slide Deck Cleanup, Existing Pitch Deck Redesign 〽️ Slide Deck Design, Presentation Slide, PPTX Design, PowerPoint Template Design, Presentation Template Designer 〽️ Visual Presentation Design, Clean Presentation Design, Modern Slide Design, Minimalist Slides, Professional Branding Presentation 〽️ Slide Animation PowerPoint, Slide Transition, Animation Design, Layout Design, Slide Formatting Expert, Presentation Polishing, Rebranding Presentation Slides 𝗦𝗼 𝘆𝗼𝘂 𝗴𝗲𝘁: ✔ High Converting Pitch Deck ✔ Investor Winning Presentation ✔ Fundraising Ready Slides ✔ Persuasive Presentation Design ✔ Conversion Focused Slides ✔ Impactful Presentation 𝗧𝗼𝗼𝗹𝘀 𝗜 𝘂𝘀𝗲 (𝗯𝗮𝘀𝗲𝗱 𝗼𝗻 𝘆𝗼𝘂𝗿 𝗽𝗿𝗲𝗳𝗲𝗿𝗲𝗻𝗰𝗲) 🛠️ Microsoft PowerPoint 🛠️ Google Slides 🛠️ Canva 🛠️ Keynote 🛠️ Presentation Software 🛠️ Microsoft Office ⭐𝗪𝗵𝗮𝘁 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 𝘀𝗮𝘆 ⭐ ⭐⭐⭐⭐⭐“𝑯𝒆 𝒕𝒓𝒂𝒏𝒔𝒇𝒐𝒓𝒎𝒆𝒅 𝒐𝒖𝒓 𝒎𝒆𝒔𝒔𝒚 𝒔𝒍𝒊𝒅𝒆𝒔 𝒊𝒏𝒕𝒐 𝒂 𝒄𝒍𝒆𝒂𝒏, 𝒑𝒓𝒐𝒇𝒆𝒔𝒔𝒊𝒐𝒏𝒂𝒍, 𝒂𝒏𝒅 𝒑𝒆𝒓𝒔𝒖𝒂𝒔𝒊𝒗𝒆 𝒑𝒓𝒆𝒔𝒆𝒏𝒕𝒂𝒕𝒊𝒐𝒏.” 𝗪𝗵𝗲𝘁𝗵𝗲𝗿 𝘆𝗼𝘂 𝗻𝗲𝗲𝗱 𝘁𝗼: - Design Investor Pitch Deck for Startup Funding - Create Professional PowerPoint Presentation for Business - Redesign Existing Pitch Deck for Investors - Build Modern Google Slides Presentation - Design Sales Presentation that Converts - Create Company Profile Presentation PowerPoint - Startup Storytelling Pitch Deck Design - Canva Presentation for Marketing Campaign - Business Presentation Design for B2B Clients 👉 𝗦𝗲𝗻𝗱 𝗺𝗲 𝗮 𝗺𝗲𝘀𝘀𝗮𝗴𝗲 𝗻𝗼𝘄 — 𝗹𝗲𝘁’𝘀 𝘁𝘂𝗿𝗻 𝘆𝗼𝘂𝗿 𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 𝗶𝗻𝘁𝗼 𝗮 𝗽𝗼𝘄𝗲𝗿𝗳𝘂𝗹 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘁𝗼𝗼𝗹. Presentation Designer, Pitch Deck Designer, PowerPoint Designer, Google Slides Designer, Canva Presentation Designer, Business Presentation Design, Investor Pitch Deck, Startup Pitch Deck, Sales Presentation Design, B2B Presentation Design, Professional Presentation Design, Corporate Presentation Design, Slide Deck Design, Presentation Redesign, Pitch Deck for Investors, Fundraising Pitch Deck, Investor Ready Presentation, Business Proposal Presentation, Company Profile Presentation, Executive Presentation Design, Webinar Presentation Slides, Training Presentation Design, Marketing Presentation Design, Product Presentation Slides, Sponsorship Deck Design, SaaS Pitch Deck, Tech Startup Presentation, Fintech Pitch Deck, Real Estate Presentation Design, Healthcare Presentation Design, E-commerce Pitch Deck, Consulting Presentation, Agency Presentation Design, Financial Presentation Slides, Crypto Pitch Deck, AI Startup Pitch Deck, High Converting Pitch Deck, Investor Winning Presentation, Fundraising Ready Slides, Visually Engaging Presentation, Modern Slide Design, Clean Presentation Design, Minimalist Slides, Professional Branding Presentation, Data Storytelling Slides, Persuasive Presentation Design, PowerPoint Expert, Google Slides Expert, Canva Expert.

The primary risk when scaling an outsourced operation is not capacity. It is the management of an unguided team. I am Haroon, President of NCR, a Canada-headquartered global operations firm with an infrastructure of 1,800+ professionals.I have delivered operations for global clients across various industries. Prior to engineering NCR's global footprint, I served as Chief Operating Officer (COO) for Standard Chartered Bank across the Middle East and Africa, orchestrating massive operational scale across highly demanding, hyper-regulated financial environments. 𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗛𝗮𝗿𝗼𝗼𝗻? - Market Expansion & Revenue Growth: Deployed strategic frameworks across 7 countries, including uncovering new customer segments for UBL Dubai added $25M+ in annual revenue. - Global Operations Centralization: Eliminated service level breakdowns and customer complaints by centralising operations resulting in savings amounting to $4-$5 million . - Flexible Team Delivery: Turnkey operational setups that adapt easily to your business needs, from single dedicated specialists to fully managed, multi-channel international teams. 𝗢𝗨𝗥 𝗠𝗔𝗡𝗔𝗚𝗘𝗗 𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗦 𝗣𝗜𝗟𝗟𝗔𝗥𝗦: 1. Inside Sales Support & GTM Engineering From multi-channel strategy and advanced data engineering (utilizing Clay, Apollo, and Sales Navigator) to dedicated dialer deployment, B2B lead generation, and live appointment setting, I understand your requirements and needs, whether it is helping businesses enter new markets with confidence or supporting existing businesses looking to scale. 2. Omnichannel Customer Experience (CX) & Managed QA Infrastructure: I engineer the entire customer lifecycle and guarantee quality, designing corporate SOPs, configure ticketing systems (Zendesk, Salesforce), and managing 24/7 omni-channel support via voice, chat, and email. To protect your brand, NCR’s built-in QA layer continuously audits interactions and runs performance scorecards to maximize your CSAT. 3. Talent Acquisition I manage complete international candidate pipelines for complex, fast-moving organizational structures. From crafting clear technical profiles and sourcing elite international talent to multi-stage psychometric evaluations, NCR accelerates your capacity to scale headcount without sacrificing quality. 4. Financial Consulting WIth over two decades of experience as a financial consultant.I was able to manage assets and develop a wealth management division for a private bank with full product offering. I am comfortable dealing with complex corporate financial modeling, business financial planning, P&L analysis for better financial insights. 𝗧𝗛𝗘 𝗡𝗖𝗥𝗜 𝗖𝗢𝗥𝗣𝗢𝗥𝗔𝗧𝗘 𝗠𝗘𝗧𝗥𝗜𝗖 𝗦𝗧𝗔𝗡𝗗𝗔𝗥𝗗: - ISO Certified Quality & GDPR Compliant Security Data Infrastructure - Dual-Language Operating Capability (Native English & French Call Center Functions) - Complete Management Redundancy (Team Leads, dedicated QA, and Account Managers built into every engagement) We work best with growth-stage and mid-market companies that need reliable, ongoing outsourced operations, not one-off tasks. Minimum engagements start at $1,000, with most clients on monthly retainers. If you're ready to stop patching problems and start running a proper operation, send me a message and let's schedule a call.