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I am a highly motivated Business Automation Developer with professional experience in the Real Estate, FinTech, and Marketing industries. I hold a Bachelor's degree in Computer Science and am an expert in statistical data analysis, analytical problem solving, and building complex process automations. I am part of the top 1% of Upwork freelancers, known for professionalism and clear communication throughout every project. I handle end to end data and automation projects, from processing raw data to extracting insights and presenting them in a way that drives decisions. Services I provide: -Building process and marketing automations using Google Apps Script, Microsoft Power Automate, Zapier, Make, n8n, Bubble and Softr. -Creating dashboards with Power BI, Looker Studio, Google Data Studio, and similar tools -Generating reports from data sources and APIs -Building web scrapers and integrating them into existing systems -Setting up custom servers with API endpoints to run complex scripted automations -Automating workflows in CRMs and SaaS platforms like HubSpot, ClickUp, GoHighLevel, Klaviyo, Clay, and Airtable -Full CRM setup and pipeline configuration in Zoho, GoHighLevel, HubSpot, and Salesforce -Building AI agents and chatbots using Eleven Labs, MCP servers, or Zapier, hosted on my own infrastructure when needed -Setting up AI voice bots for automated calling and customer communication -Building applications with Softr and Bubble Twilio: Communication Automation: -Programmable Voice, SMS, Studio flows and IVR system setup -Custom call routing and webhook based automation -SMS marketing and notification pipelines -Integrating Twilio with CRMs and internal systems for unified communication workflows Vapi: AI Voice Agents: -Building inbound and outbound AI calling systems -AI receptionists and appointment booking agents -Lead qualification bots with natural conversation flows -Combining Vapi with Twilio and Eleven Labs for the full voice pipeline -CRM integration so every call automatically updates your pipeline Lovable: Rapid App Development: -Building functional web apps and MVPs quickly using Lovable -Pairing with Supabase for authentication, database, and backend logic -Developing dashboards, internal tools, and client facing applications -Delivering production ready systems built for scale, not just demos Zoho: CRM Architecture: -Full setup and customization of Zoho CRM and the Zoho One suite -Deluge scripting for custom workflows and business logic -Custom modules and Zoho Creator application development -Connecting Zoho with third party tools via API -Building dashboards and automations tailored to how your business runs If you're looking for any of these services, I'd love to have a chat and share how I can help you achieve your business goals.

Helped businesses deploy Microsoft Teams Phone, Genesys Cloud CX, SIP Trunks, and AudioCodes SBC solutions, reducing telephony issues and improving call reliability for contact centers and enterprise environments. Specialized in Microsoft Teams Phone, Genesys Cloud CX, SIP Trunking, and AudioCodes SBC with experience delivering cloud voice and contact center solutions for SMB and enterprise customers. 🔹 Microsoft Teams & Voice Solutions ✔️ Microsoft Teams Direct Routing ✔️ Operator Connect & Calling Plans ✔️ Auto Attendants & Call Queues ✔️ PSTN Integration & SBC Configuration ✔️ Multi-provider SIP failover routing 🔹 VoIP & Contact Center Expertise ✔️ SIP, E1, PRI integrations ✔️ AudioCodes SBC configuration & troubleshooting ✔️ Genesys Cloud CX (BYOCC, SIP Trunks, Routing) ✔️ Call recording & voice security ✔️ VoIP troubleshooting (RTP, TLS, SRTP, QoS) 🔹 Cloud & Infrastructure ✔️ AWS & Azure deployments ✔️ Hybrid cloud architecture ✔️ VPNs, Firewalls, Load Balancers ✔️ DNS, SPF, DKIM, DMARC & Email deliverability ✔️ High-availability & secure network design

I am a VoIP and network security expert with over 7 years of hands-on experience delivering custom communication solutions for businesses worldwide. I specialize in deploying and supporting VoIP systems such as Avaya, Asterisk, 3CX, Mitel, FreePBX, FusionPBX and Kamailio, with deep expertise in SIP routing, SIP trunking, and cloud telephony. I’ve worked with major providers including Twilio, Voip.ms, Telnyx, and Voxtelesys, and offer reliable integration and troubleshooting services. I also have a strong background in VPNs, firewalls, and secure networking — including Fortinet, pfSense, OPNsense, WireGuard, OpenVPN, and IPSec setups — especially for remote access and restricted regions. Additionally, I offer AI Voice Assistant setup and integration with VoIP systems, as well as AI chatbots for websites and WhatsApp Business automation. My clients benefit from project-based deployment, long-term support, and a live lab environment where I demo solutions in real time before final delivery and deliver reliable, well-tested solutions designed around your business needs. Let’s work together to secure and optimize your communications systems.

I am a VoIP and Telephony Engineer with extensive experience in 3CX, VICIdial, Asterisk, FreeSWITCH, Twilio, SIP Trunking, and DID number provisioning. I help businesses build, optimize, and maintain reliable communication systems for call centers, telemarketing operations, and enterprise telephony environments. My expertise includes PBX installation and configuration, SIP trunk integration, number porting, IVR design, call routing, predictive dialer setup, inbound and outbound call center solutions, and VoIP troubleshooting. I am also experienced with Linux server administration, cloud deployments, and API integrations for voice and SMS applications. Whether you need a complete call center deployment, 3CX configuration, VICIdial optimization, Twilio integration, SIP troubleshooting, or ongoing telephony support, I can deliver scalable and dependable solutions tailored to your business needs. Core Skills: • 3CX PBX Administration • VICIdial Installation & Management • Asterisk & FreeSWITCH Development • Twilio Voice & SMS Solutions • SIP Trunk Configuration • DID Number Provisioning & Porting • Predictive & Power Dialers • IVR & Call Flow Design • Linux Server Administration • VoIP Troubleshooting & Optimization • CRM & API Integrations • Call Center Infrastructure Setup I focus on delivering reliable communication systems that improve efficiency, call quality, and business performance. 3CX, VICIdial, Asterisk, FreeSWITCH, Twilio, VoIP, SIP, SIP Trunk, DID Numbers, PBX, IP PBX, Hosted PBX, Cloud PBX, Telephony, Telecom, Telecommunications, Call Center, Contact Center, Predictive Dialer, Power Dialer, Auto Dialer, Progressive Dialer, Call Routing, IVR, Interactive Voice Response, Call Queue, Ring Groups, Voicemail, Call Recording, Number Porting, SIP Carrier, Voice Gateway, Session Border Controller, SBC, WebRTC, SMS Gateway, Twilio Voice, Twilio SMS, Twilio API, Linux Administration, CentOS, Ubuntu, Debian, Rocky Linux, AlmaLinux, MySQL, MariaDB, PostgreSQL, Apache, Nginx, SSH, VPN, Firewall, Networking, TCP/IP, UDP, RTP, QoS, NAT Configuration, VoIP Troubleshooting, SIP Debugging, SIP Trace, Wireshark, CRM Integration, Salesforce Integration, HubSpot Integration, Zoho CRM, Pipedrive, API Integration, REST API, PHP, Python, Bash Scripting, AGI Scripts, Call Flow Design, Inbound Calling, Outbound Calling, Lead Management, Telemarketing, Cold Calling Systems, Voice Broadcasting, Bulk SMS, DID Provisioning, SIP Registration, Carrier Integration, Call Monitoring, Queue Management, Agent Management, Multi Tenant PBX, Failover Configuration, High Availability, Cloud Deployment, AWS, DigitalOcean, Vultr, Linode, Dedicated Servers, VPS Setup, Server Migration, System Optimization, VoIP Security, Fraud Prevention, FreePBX, Issabel PBX, FusionPBX, Elastix, Yeastar, Grandstream, Fanvil, Yealink, Polycom, Cisco VoIP, Sangoma, OpenSIPS, Kamailio, Voice API, Telecom Consulting, Call Center Setup, VoIP Engineer, Telephony Engineer, SIP Expert, 3CX Expert, VICIdial Expert, Twilio Expert, Asterisk Expert, FreeSWITCH Expert, Linux Server Administrator, Network Engineer, Technical Support, System Administration, Remote Support, Cloud Communications, Unified Communications, UCaaS, Business Phone System, Enterprise Telephony, Call Center Optimization, Dialer Configuration, Lead Campaign Management, Real Time Reporting, Call Analytics, Voice Solutions, Telecom Infrastructure, Contact Center Solutions, VoIP Deployment, PBX Installation, SIP Configuration, DID Management, Call Center Technology, Telecom Solutions

✅ Overview I’m a VoIP Administrator with over 10 years of experience managing and optimizing phone systems for businesses of all sizes. I specialize in RingCentral, Dialpad, 8x8, Google Voice, GoTo, and other VoIP platforms — helping companies streamline communication, improve call quality, and ensure reliable call routing. From IVR setup and number porting to call queue management and CRM integration, I deliver solutions that keep phone systems running smoothly for both staff and customers. 💼 Services I Provide Phone System Setup & Administration - RingCentral, Dialpad, 8x8, Google Voice, GoTo, Nice inContact, Grandstream, RingCX IVR (Auto-Attendant) Design & Implementation - Custom menus, business/after-hours routing, multilingual prompts Call Queue & Routing Optimization - Overflow handling, priority routing, and fallback options Number Porting & Account Migration - Hassle-free transfer of business numbers across platforms User Onboarding & Training - Account creation, extension assignments, and permissions Troubleshooting & Support - Call quality issues, dropped calls, one-way audio, faxing problems Compliance Setup - SMS/TCR registration & HIPAA-compliant call handling CRM & Third-Party Integrations - Salesforce, Zapier, Podium, Beetexting 📊 Sample Projects 🔹 Healthcare Practice – RingCentral IVR & Call Queue Built a multi-level IVR for scheduling, billing, and nurse line. Added after-hours routing with voicemail to HIPAA-compliant inbox. Reduced missed calls by 40% within the first month. 🔹 Multi-Location Business – Dialpad Migration Migrated 50+ users fromDialpad to RingCentral. Configured shared call queues and AI-powered call transcription. Delivered staff training and SOP documentation. 🔹 SMS Compliance for Retail Client Completed 10DLC campaign registration for SMS. Updated client website to meet carrier requirements. Enabled mass texting via Beetexting integrated with RingCentral. 🛠️ Tools & Platforms VoIP Systems: RingCentral | Dialpad | 8x8 | Google Voice | GoTo | Nice inContact | RingCX Integrations: Salesforce | Zapier | Zendeskl Collaboration: Microsoft Teams | Google Workspace 📌 Why Clients Hire Me ✔ 10+ years of proven VoIP expertise ✔ Fast, reliable setup & troubleshooting ✔ Clear documentation & training for staff ✔ Track record of reducing missed calls and improving customer experience 📞 Let’s Work Together If you need a VoIP expert to set up, optimize, or troubleshoot your phone system, let’s connect. I’ll ensure your communications are seamless, reliable, and built to support your business growth.

I am an Information Technology Instructor for 6 years and IT helpdesk support specialist for 4 yrs and counting. Highly knowledgable and managing M365 environment, Google workspace, DNS Settings and email management and deliverability. GoHiglevel admin responsible in all integrations, user management and subaccounts. Can manage and finish all task in timely manner. A versatile, approachable and can adjust to any environment. I am very willing to learn, adapt and to discover new ideas for my personal growth and development.